Universal Home Experts

Monica L.

This place doesn't call you back no one to take your call goes straight to voice mail to leave a message and if you want to make an appointment you have to book online. They don't even show up for there scheduled appointments how unprofessional is this place...smh do not recommend this place

Patrick H.

Setup an appointment to get my plumbing fixed during the big freeze. I am a preferred customer, been paying the monthly fee for years now. They called to confirm my appointment and then never showed up. No phone call, no call back to explain what happened and make it right. When I try to contact them no one answers it just goes to voice-mail. I leave a message and they still do not call me back. So here I sit 4 days later unable to get any help with my plumbing issues because after hoping and waiting for them to show up that day I had to try to find another plumber and there were hundreds of people in line in front of me by that point. Shitty customer service. Hell I can't even get a hold of someone to cancel my preferred customer membership.

Bruce D.

This company is a sham. Run away as fast as you can. They lure you in with free a/c, furnace, electrical and plumbing inspections and modest discounts off "book" prices if you become a preferred member @$8/month, but come up with an incredible number of additional services on every visit. These services most often are not needed and if they are, they are way overpriced!

As an example, they quoted $694 to add up to 3 lbs of Freon ($231/lb with 15% discount). My new A/C guy charged $75 for $1.5 lbs of Freon ($50/lb). Note: there would have been no prorated cost for amounts less than 3 lbs and in my case would have been paying an effective rate of $462/lb!!!!

They deserve no stars, much less a single star (my opinion of course).

Mike S.

I rarely ever write a review here on Yelp due to lack of time but definitely had to do so this time. Had already gotten one quote from one of their competitors and it was super high. One of our friends said they had used Universal for years and we should give them a call. Nick comes out and his quote is 30-35 percent less and no BS. The other company was trying to charge us $250 per water heater just to flush them. Each! Nick including the flushing of both water heaters in the total price. Top quality work done in my attic and a true professional in my house. I highly and strongly recommend Universal for any heating or AC issues in your home.

Cheryl L.

THE WORST CUSTOMER SERVICE EVER! On three separate occasions (out of 10), I was told an electrical technician would be to my home to fix electrical issues I was having and they did not show up and they did not call. After on going electrical issues, I needed copies of the original work orders on the 10 visits to my home. I asked 5 time; twice from Mary (the ower which I was told did not have any supervisors - gives a lot of insight as to what she thinks of her customers) and three times from Justin. Nothing. Just lip service. I believe this company has a lot to learn and I also believe their services - which they refer to as "investments" - are very overpriced. I will never, ever, EVER use this company again. If you do, good luck. You'll need it...

P J.

Very poor scheduling. Electrician was scheduled to arrive within a 4 hour afternoon window; he did not show. I called and Customer Service rescheduled for the following day and promised that the electrician would arrive in the early morning around 9AM. At 9AM called to confirm that the electrician was still coming and was informed that they were already on other jobs and they will try to get someone out before noon but could make no guarantees - but, if I wanted to reschedule AGAIN to another day, they could make sure someone will come out. I've already called in advance TWICE and scheduled appointments. Very poor.

Heather D.

Universal Home Experts...interesting company! So it turns out, you can negotiate the proposal they give you. I just read thru the reviews here and had to laugh because they tried to rip me off also. An electrician named Brett P. came out to my house to install 2 electric wall sconces in my media room. His estimate came in at $512. Too high! I explained to Brett the Restoration Hardware sconces were $169 a pc and I wasn't paying more for the installation than I paid for the sconces. He said, okay...I understand. How about $327? I was like...wait...what? Where do they come up with these numbers and why did they originally want $185 more? If Brett could do the job for $327 the whole time, why did he increase the price on me? Could I have negotiated further? SO WEIRD!!! I paid the $327. Brett did a great job but GEEZ! Who wants to haggle with someone in their home? Would not hire again based on feeling like they were trying to take advantage of me. There are too many other good companies out there to pick from to deal with that!

Antonio A.

Very incompetent staff scheduling appointments. Have been told that a technician will stopped by my house this morning... is 5:30 pm and got a call from them to reschedule for another day. I took the day off from work to take care of the situation at home. Sure i can reschedule any time because i don't have to go work never!!

Ali M.

This company STEALS!!!! over priced on all of their services.
they don't give any prices over phone
so they dispatch someone to look at the issue and before starting give you a very high prices so you will not accepted
for example they asked 512 just to install a kitchen faucet

Ron M.

I expected an onsite visit and had one scheduled. An hour after the scheduled appointment, someone called me (Ed?) to give me a quote over the phone after looking at the property on google maps. The range was between 4 and 5 thousand. I wouldn't touch this business with a ten foot pole. They prey on stupid people. Don't be one of them.