Universal Home Experts

Heather D.

Universal Home Experts...interesting company! So it turns out, you can negotiate the proposal they give you. I just read thru the reviews here and had to laugh because they tried to rip me off also. An electrician named Brett P. came out to my house to install 2 electric wall sconces in my media room. His estimate came in at $512. Too high! I explained to Brett the Restoration Hardware sconces were $169 a pc and I wasn't paying more for the installation than I paid for the sconces. He said, okay...I understand. How about $327? I was like...wait...what? Where do they come up with these numbers and why did they originally want $185 more? If Brett could do the job for $327 the whole time, why did he increase the price on me? Could I have negotiated further? SO WEIRD!!! I paid the $327. Brett did a great job but GEEZ! Who wants to haggle with someone in their home? Would not hire again based on feeling like they were trying to take advantage of me. There are too many other good companies out there to pick from to deal with that!

Antonio A.

Very incompetent staff scheduling appointments. Have been told that a technician will stopped by my house this morning... is 5:30 pm and got a call from them to reschedule for another day. I took the day off from work to take care of the situation at home. Sure i can reschedule any time because i don't have to go work never!!

Ali M.

This company STEALS!!!! over priced on all of their services.
they don't give any prices over phone
so they dispatch someone to look at the issue and before starting give you a very high prices so you will not accepted
for example they asked 512 just to install a kitchen faucet

Ron M.

I expected an onsite visit and had one scheduled. An hour after the scheduled appointment, someone called me (Ed?) to give me a quote over the phone after looking at the property on google maps. The range was between 4 and 5 thousand. I wouldn't touch this business with a ten foot pole. They prey on stupid people. Don't be one of them.

Sandra P.

I called this business for help with a plumbing leak. I specifically stated on the phone that an AC diagnosis was done and we needed a plumber to snake out the line. Girl on the phone said service technician was on another call and he would arrive after that call. The truck appears about 2 hours after I placed the call and it was another AC technician. When asked when the plumber was coming, there was no answer. The manager cancelled the service call. Inadequate personnel running this business. Person taking the call in the first place got the whole problem royally messed up!

Joe T.

where did honesty and integrity go? company needs to take an ethics class. if you read the other 1 star reviews you start to get an idea of what I went though. I am definitely seeing a pattern that only benefits the company. this company will never ever do work at my house again.
obviously money means more than their reputation. I hope the people that gave more than one star were not unknowingly taken advantage of.
I don't blame the workers, seem like a great bunch of guys just looking for a paycheck and doing what they are told. it is totally the management. personally I would find another job, I like to be able to sleep at night. if after all this you still want to use them, watch what they charge you for materials and what they actually use. the difference is what they overcharge and be aware you'll have to argue for a fair price even after you catch them at trying to rip you off.

Kat A.

Awesome company that's knowledgable and friendly. They'll definitely get you going where you need to start, and remain professional and very efficient. Their reputation will speak for itself. Not enough people give a great review, but I had to make sure people knew about my 5 star experience. Summary: Friendly, professional, good rates, and efficient/quick.

Lina L.

If you want inexperienced electricians that would charge you crazy amounts of money, give these guys a call! They gave me a very expensive quote for hanging a chandelier. Thankfully, I was able to find an honest company that was able to do it for a fraction of what this company was asking for.
So, do yourself a favor and do not waste your time and money with this company (they even charge you for the quote).

Nicole S.

Warning: these techs are either incredibly stupid or incredibly dishonest. My 75 yr old mother called them to check her A/C, which kept tripping the breaker. Universal first sent an electrician who told her there was no problem with the electrical and who called in an HVAC tech. The second tech checked everything and told her she needed to replace the entire system. Then a third guy came out to give her the estimate: Universal wanted to charge over $10,000 to replace the whole a/c and furnace ( a 3 Ton American Standard split unit).

Needless to say, we called another company for a second opinion. After only FIVE MINUTES, their tech found the problem (a loose wire causing the machine to short out), fixed it, and checked to make sure the system was working properly. And he didn't even charge us for the visit. That's right- a five minute fix that cost ZERO DOLLARS.

We will never call Universal again. I can only assume that they saw an opportunity to take advantage of a vulnerable senior citizen and charge her thousands of dollars for something she didn't need. They should be ashamed.

Greg W.

Absolutely the worst in time management. Had 2 calls saying they would be here for A/C inspection between 12:00 and 1:00 pm. It is now 2:15. I cancelled the appt. this is the second time. My time is worth money as is everyone's. If a company cannot do what they say they can do, I don't need their business.