United Heating & Plumbing

Brian S.

Yelp reviews pay off again! I have a rental unit and had a new tenant moving in during summer heat. On moving day, the AC conked out. I went over and looked at it and it wasn't running right at all. Fan wasn't moving at all, so no cooling was happening. A glance at my unit was enough to tell me it was pretty old, and I was worried I was looking at an unplanned replacement. I checked Yelp and saw this little place i had never heard of had great reviews, and several people mentioned Matt by name and his no-pressure approach. Seemed like a good fit.

Well, Matt was able to get out in just a few hours and take a look. He gave it to me straight - AC units are good for an average of 15 years, and my unit was 27 years old. But he wasn't quite ready to put it out to pasture. He checked the capacitor and found it had failed. He had one on his truck and replaced it, which revived my 27 year old unit. He checked the freon and added a little to bring it up to full charge.

In just a few hours from when I called him, he had my old unit running like a champ. Of course, he was clear with me that I was running on borrowed time, but a running unit is better than a not running unit.

The reviews here speak for themselves. If you want to be treated well and get the straight truth from a great guy, give Matt a call!

Amy K.

I reached out to Matt shortly after moving into our new home in Cincy and realizing that the AC wasn't working properly. He carefully listened to the issue and quickly began diagnosing the problem from the story alone. He was extremely accommodating and offered to come to our house the following morning. This was very much appreciated given that the house was uncomfortably warm without a functioning AC unit. Upon meeting him, he was obviously knowledgeable and passionate about his work. He fixed our unit and had the AC running in about an hour. More importantly, his pricing was very transparent and he even took the time to educate us about proper HVAC maintenance to prevent future issues. His reviews obviously speak for themselves and I am more than happy to contribute. I would happily use him in the future for all my heating & cooling needs!

Luke S.

I had a great experience with them. Matt was very quick to schedule us and come check out our furnace. Service was quick and he was really friendly throughout the whole process. As a new homeowner, he was very descriptive of the problem we were experiencing and gave great advice for future maintainence. I highly recommend them!

Greg S.

Matt was great from start to finish.
-Always responsive throughout the process (getting a quote, scheduling the service, and even following-up after to make sure everything is running smoothly)
-Practical (we had 4 different companies give quotes -- he seemed like the most knowledgeable and came up with what seemed like the most logical and cost-effective approach to the problem. He still provided various detailed quotes for many different options and left the decision up to us. )
-Integrity (he just wanted to help us fix the problem, was never trying to upsell, and was invested in getting the problem fixed the right way).

He followed up after fixing the problem (which had been a broken AC) and I let him know our heater was not working a month later (typical Cincinnati weather). He was concerned it was related to their work (it wasn't), and came out to check things out and diagnosed it for us for free.

Having just moved into our very old house and already encountered countless problems and contractors, Matt was definitely the best we've worked with. We will be using him for many years to come.

Cris O.

Wow!
I must've got a different technician than the rest of these folks.
AC went out in July 2019.
Called United.
They came out, said it was a bad fan relay switch.
Replaced the part, although it took over an hour.
Said he was trying to ""figure it out.""
Turned the system back on, a loud pop, a burnt smell - he had blown up the new part.
Left about noon, said he'd call back when he had a new relay.
I called Tuesday as I hadn't heard.
He said he'd call me back - never did.
Adams heating came out, found United installed the part wrong and cut a bunch of wires that should never have been cut.
Adams got it up and running and I'm in cool comfort once again.

Steven S.

Matt was INCREDIBLY helpful and knowledgeable. He advised me on my HVAC system and suggested it would be a best to not spend money. Very honest. I highly recommended!

Beth D.

Superb service!!
Showed up on time, very thorough, and didn't just treat the ""symptoms"" rather went the extra mile in troubleshooting to find source of the problem! (Our heat pump wasn't kicking on.)
Matt and Greg were very friendly, very professional and did not set out to nickel and dime us!
They gave us heads up on future issues that could arise so we will watch out for them.

In the past we have had called other heating and cooling companies and got duped big time.
This company is different than the rest!!
We will be calling United Heating & Plumbing in the near future for other services.
Thanks guys you are awesome!!! :)

John S.

Matt and his team are life savers! I had bought a great deal of HVAC equipment for my contractor to install, who was then injured and could not complete the work. Most companies either didn't want to install it without selling me the equipment, or didn't want to ""clean up someone else's mess"". United not only took the job, but did fantastic work at a reasonable price.

Robert W.

it's beyond me how this company got five stars we had a small leak at our house at Anderson Township he put a little tiny valve in the line when we call them back they got very aggressive we got another plumber who tried to call them and see what they did and they was nasty with that plumber they're not even rated good with the Better Business Bureau must be their family giving all these ratings are friends so $417 down the drain the other company that came out found the leak within 15 minutes

Chris B.

I am blown away by United Heating & Plumbing. I attempted to remove my bathtub spout and ran into an issue that twisted the copper piping behind it.

Not only were Matt and Scott very understanding, but I received excellent customer service. The response was fast, the work was quality, and the price was reasonable. I am so thankful I called them. In addition, they have a one year warranty on workmanship.

Support this locally owned small business - you'll be glad you did!