United Heating, Cooling & Plumbing

Dan G.

Help me understand how you leave this sagging connection unsealed on the dryer duct which then lets the condensation drip on the ceiling? Good enough for the builder grade threshold. Glad I was spot checking the attic and happen to have tape to finish the job. Not sure they still have the contract for Summit Homes.

Jan F.

Their plumber overcharged us. He chared for 2 service calls at $88, change out 3 bath faucets $400 each and charged over $1,300.00 ridiculous pricing. Unless you don't care about your money, do not use them for plumbing

Jan B.

I had AC/Heating routine maintenance performed, and the technician did not tell me anything of what he was doing. He ended up turning off both of our water sprinklers without our knowledge and did not turn the water back on which wilted all our garden plants....

What makes the least sense is he did this to two different water spouts on completely different sides of the house- and only one is close to the AC cooling coils.

The maintenance itself appears to have been done but little to no information was provided- the tech basically just said ""well, I'm done"" then left.

Rachel R.

They installed a new furnace, air conditioner and water heater. The furnace stopped working after 3 weeks. The technician that came out on a Sunday was very helpful but the office staff was not very helpful. They had to get a part which I understood but when the part came in the morning they said they could not fix my furnace that day. At that point I had been without heat for three days. It was a bit frustrating to have to go another night without heat when they had the part on hand.

Bryan R.

Was told by another company we needed a new hvac system, called United for a second opinion. So glad I did, found out our system was fine and saved 7k!

Eric C.

Ask for Pony. He saved me $1100.

I had someone from Neal Harris come out and give me a $1200 estimate for my boiler that was acting up. I called United Heating to get a second opinion. Pony looked it over, explaining every single thing he was doing along the way, cleaned a small part with a wire brush and got it working again. Explained to me not only did I not need to do the things Neal Harris's technician was trying to bill me, but how he knew. He was appalled that someone had left me without heat when all they needed to do was clean a part. My boiler has been working without issue for a month now, and all I had to pay was the service charge.

Tony H.

great service! they installed a new furance and A/C. There was a small problem that was resolved quickly. Very happy with this companies quick response times.

Lori S.

Understaffed. 60 days out to deliver on a maintenance contract. I will be shopping around for my next maintenance provider. The premium price does not deliver premium service.

Bill M.

Whatever you do, go somewhere else. I knew no better. We built a house in 2012 and our builder used United. They did us no favors at any time. We have poor air flow. Poor air circulation. Poor room balance. I called them numerous times to address this issues and almost 7 years later, still same issues. But that's not what prompted this review. One of my furnaces has a bad gas valve. I know that's the problem. Their warranted is 1 year full and 5 year parts. Every other reputable HVAC in KC offers 10/10.
Please do yourself a favor and purchase any HVAC needs through anyone else besides United.
Oh yeah and my electric bills in the summer are 500-600 during summer. When my neighbors are 250-350. They had no explanation or possible fix.

Lenny G.

I am writing this on behalf of my 85 yr old mother who had a tech from united come check her a/c in late June as part of her semi-annual maintenance checkup. The repairman told her that her unit was old and that she should consider a new one and he would send a salesman by with a bid. The salesman gave her a bid on June 26th. On July 3rd her a/c quit working. After the 4th we got someone else to look at the unit and after putting 3lbs. of Freon in, it is now working just fine.I realize a/c units can lose there charge over time but if the tech really did an inspection less than two weeks earlier he should have seen the unit was low on Freon and charged it. All United wants to do is con elderly women into buying new systems. Needless to say this is the last time my mother will have anything to do with this company. I highly recommend you think twice before doing business with United Heating and Cooling.