Underwood Plumbing and Septic

Donna L.

I had an appointment with a two hour window. Dusty Underwood Plumbing was a no-show. I called the company to inquire what had happened and to schedule another appointment. Again - no show and no communication. I don't think this company wants or needs my business. This is the only negative review I've EVER written. There was NO communication other than what I initiated. There was no apology. Perhaps, they are a good plumbing company. I'll never know. I prefer to use companies that are more professional and utilize communication tools.

Margaret M.

I will never use Dusty Underwood again. Purchased property back in 2020. When called in Oct of 2022 to discontinue service, they still called my husband by the original owners name. I signed up for their silver package which is more expensive but they keep up with the chlorine tabs and send pics of the system that was checked in a report. Problem is, the chlorine tabs (if ever filled) don't last more than a month and we have 4 months in-between inspections, something that Dusty does not want to let you know. Last time they came out the chlorine tabs were not filled, no pics were taken, and did not make any notes for the actual inspection. The only time I needed service was when my septic pipe backed up due to a tampon (had guests over). It took three visits and two managers (because it's plumbing's reasonability up to the tank and septic personnel will not work on plumbing, even if it's the main black water pipe to septic) to figure out the issue which was supposedly "tree root cracked the pipe". Quoted me $6K to replace a 5-foot pipe. Funny thing is the system has not backed since. When I called to cancel my service, instead of asking why we are leaving, I was informed "It's the American Dream to pick and choose what you want..." I honestly don't remember exactly what was said, but I do know they could have cared less for my business and keeping a customer.

Alex G.

Josh Wallace, Josh Lawson, Garret, and Derek were very professional, technically knowledgeable and courteous in their work to remove/replace our family's homes septic system. Josh W. leadership and communication to his crew and to us were appreciated to ensure the work was done properly but more importantly the new septic system would be functional. No detail was to small and we were impressed Josh W. and the crew inspected their own work in terms if quality control during the installations. Overall Josh W. and his crew were first class and we would highly recommend Dusty Underwood and this crew in any septic/plumbing future work you may need. Our family thanks Josh W. and his crew!

Belinda C.

We will never use this company again!!! They charge ridiculous fees for things like going under the house and for bringing another guy to help. Also they sit in their company car half the time vaping and on their cell phones. We were initially given a price then got the final invoice that was so much more. They only fixed a leak tested the gas lines for leaks and went under our house once! I'm soo disappointed. The price for what services we received were just ridiculous. i don't usually leave bad reviews but this was a rip off

Miranda H.

Initially we were half way pleased with this company, now we are completely unsatisfied. We hired them to replace our sewer line and install a gas line. It took longer than expected and our backyard was tore up for a week. After they finished the sewer line they installed the gas line. The line failed inspection. They are now refusing to come finish the job and pressure test again after the other work that needed to be done to pass inspection was done. I cannot even get them to return our calls. We now need to find a new company to test our gas line so we can get it running and have a heater in these cold temperatures with our baby.

Updated: after initiating a chargeback for not getting a call back for a week they came and fixed it. They now are harassing us to remove the ad and threatening to charge a bounce check fee.

Jay M.

I got a plumber that showed earlier than expected. He took great care to explain the problem and solution. Overall I am HIGHLY satisfied with service.
I think his name was Josh, but if not he was very tall. He was courteous and knowledgeable. Thank you for sending such a nice professional. Pam
Tom Bean, TX

DMarques A.

Used them to install tankless hot water heater.Honest and affordable. Will definitely use again!

Josh S.

For some reason I am quick to write a negative review and really slow to take the time to write up a positive experience. I think most people are like me to a certain degree, so when you find a place that gets positive reviews over and over again, that is a pattern worth noting.

As for my experience, I have used Dusty Underwood Plumbing on a number of occasions. I had a leak fixed then I had an outside faucet installed, a tub installed, a toilet installed, and some pipes replaced under the house. Each experience was utterly and completely positive. The guys at Dusty Underwood Plumbing explained charges to me and never tried to sell me things I didn't need.

Online reviews are hit and miss, so if you aren't convinced by my positive experiences, check out the scores of reviews on other sites that laud the expertise and integrity of this local business.

Stacy T.

Buyer beware - they will NOT locate water or drain lines on your property, and they will also leave you with giant holes and call it "settling." Just something to think about when choosing your septic installation company.

I wish we had the same positive experience as the other reviewers on Facebook and Google. I've posted on those sites as well. If you're thinking of using Underwood Septic, please note:
1) you will need to hire a separate contractor to locate water/drain lines BEFORE Underwood digs; and
2) you will need to hire a dirt contractor AFTER the dig to fix the shoddy back-filling.

Had the company simply informed us or stated in the contract we needed to locate our own water lines, we could have saved money/time by hiring our own locator or gone with another recommended septic installation outfit. The only response we could ever get from them was "anything on your property is your responsibility." Meanwhile, they had a locator for electric/cable.

When clients are spending $10k+ for a septic install with Underwood and they don't locate ALL utilities as part of the job (they only locate electric/cable,) this is a problem.

Our main water line was broken and had to be relocated and repaired at our expense. Could have totally been avoided and saved us $3500 had we be told beforehand to hire our own locator. To top it off, we even tried to hire Underwood's plumbing outfit to fix it, and Dusty (owner) stated, "we don't do plumbing in your area." They didn't want to fix the mess they had created.

Terrible customer service and follow-up. Underwood simply wants to install, take your large chunk of money and go. I would not recommend them after our experience.

Tracy K.

Wish I could agree with other reviews!
My job took months to finally get completed!
Horrible communication from company and total lack of respect for customers time.
Left a horrible mess to deal with and telling me this mess is normal and up to me to fix!
Big gap under my septic unit Iam being told to just fill with some dirt and it's crooked it's an eyesore out my back windows!!!
Just going to say SETTING EXPECTATIONS and COMMUNICATE with customers IS KEY for such a big expensive job!!
What a mess and extremely upset! 0 stars