True Value Plumbing

Isabel P.

Cody provided valuable assistance in clearing my clogged sink. It's great to be able to support a veteran and family-owned business like his. I would definitely call them again for any plumbing needs in the future.

Shola W.

This is the second time that I had to have a plumber from True Value Plumbing come out. Sam was here both times, he is very honest and super helpful! I would highly recommend Sam at True Value. I hope I don't need them again. But if I do, they will be my first call.

Mario C.

This is a great company!!!
Great services!!
Honest!!!!
I been using this company in my own home and my daughter's home today.
And always a great service and honest and reliable and the technician Chris it's awesome and honest and explained everything correctly.
Real a true value service.
Highly recommend this company.
Plumbing company that you can trust!!!!

Thanks Chris and Cory!!!!

Justin H.

Chris and Alex were a great team. Very friendly and did the job well. Even recommended we go to Home Depot to save money to get a part that needs replacing on one of our toilets. Highly recommend

Edwin N.

Samuel did an excellent job on the sink and left everything great, really appreciate you guys taking the time on a Sunday to come address my needs. Totally recommend this company for your plumbing needs.

Samuel B.

Service was professional and were able to resolve my problem fast. Very honest company

Larry M.

Chris came and diagnosed the issue. Fixed it in no time and everything is working now. Great job!!

Jess W.

**UPDATED**
After posting my initial review, the owner contacted me again. He claimed familiarity with Bradford White water heaters but sent a screenshot about Rheem water heaters, which seemed irrelevant since I didn't even know Rheem was a brand before this exchange. The water heater in question is clearly labeled American Water Heater Co. (as seen in the picture I originally sent him). A quick online search for ""American water heater white light"" indicates the unit was operating normally, which I now know. But that's precisely why I reached out to a professional--I didn't claim to know what I was doing.

Despite this, the owner dismissed my point and stated, ""I promise you that if I was onsite, there is absolutely no way I would have misdiagnosed that"". This logic doesn't hold up, as the video I provided clearly showed the same status light he would have seen in person. Other plumbers were able to diagnose the issue using the same video without being onsite. Additionally, at no point did True Value say, ""It would be best if I came to take a look, as it's hard to say exactly what's wrong over the phone.""

Finally, regarding the ""free quote over the phone"": As a business, you should stand by the advice you provide, whether remotely or in person. If personal matters (like moving) make it difficult to focus on clients and/or affect your judgment in providing a reliable quote, it would be more professional to call back when available to offer more accurate input. Trying to charge me $425 (minimum) to $2,897 (maximum) for something that didn't need fixing is inexcusable.

I understand that everyone has their own circumstances and that mistakes can happen. However, a refusal to take accountability is incredibly disheartening to see, especially from a veteran-owned business that otherwise seems respectable in reviews. If the owner truly stands by the positive reviews, then he should let those speak for themselves rather than spend time trying to discount and discredit my experience.

That said, among all the glowing reviews, it does raise the question: how many customers were misquoted, received unnecessary services, and unknowingly overpaid?

*initial review*
Warning to anyone considering True Value. Absolutely do not recommend and they straight up lied and tried to scam me. Screenshots attached.

My normal plumber was not available so I reached out to other companies. Hot water ran out at the house and I tried to relight it. It started flashing a white status light every 3 seconds. Was asked to send a video of the control panel and was told that ""it looks like a thermocoupling issue and it needs to be replaced"". Quoted 425-625 for labor if the manufacturer shipped out the parts. Quoted 1500 for LABOR ONLY to swap out the entire heater if the manufacturer provided a new one.

Not only was the water heater NOT blinking with an error message, another plumber got back to me and said the blinking light indicated the water heater was just fine and needed to turn the dial to choose the water temp. Followed this advice and we have hot water again.

Not only was there NO issue, they came up with an absolute made up issue to try and charge for something that didn't even need to be fixed. Even went as far to tell me what parts needed to be ordered.

Either extreme inexperience or dealing in bad faith. And I highly doubt it's the former.

Rachel T.

My sink faucet broke and it was a bigger job to remove than what I could do. The company and technician was prompt, efficient, high integrity, and great customer service. I'm very satisfied with the job and highly recommend.

Cynthia B.

Excellent experience everytime we have needed a plumber.
We have called them several times times for repairs & upgrades and they are always on time, prepared, friendly and professional.
Pricing is reasonable and they have done quality, dependable work.
Love that they wear shoe covering in our home without reminding them.
Chris and the whole team are great to work with and we will use them again!