True-Tech Water and Plumbing

Michael B.

Steve was really great to work with. He always responded to all my questions, whether over a call or via text. Danny, the installer, was also great. He was finished with installation in around 4 hours. We had the watermax installed on July 30th and I swear the salt has barely gone down in the tank. Steve followed up with us 2 weeks after installation to retest our water and it was perfect. After about a month, we are really starting to see a difference with our skin, with our clothes...and we can finally keep our toilets clean! The water is so hard here. So thankful we chose True-Tech and the Watermax.

Eric B.

Steve is the best. He's knowledgeable, generous with his time, kind, and competent. Two times now he came to the rescue to fix the mess left by Matlock/Hague ""Quality"" Water. This last time Steve spent time on the phone helping me diagnose a problem with the water softener system. He's my #1 go-to guy from now on.

Greg M.

Met with Steve to go over the best water system for us. We selected the Watermax system due to hard water in our area and the reverse osmosis system for drinking water.
Process was easy and Danny did a great job installing both systems in a few hours.
Steve came back a week or so to add potassium which needs to be checked monthly.

The reassurance of clean drinking water and showers was a key goal.

Steve helped us achieve this goal.

Robyn T.

Steve did a great job explaining our install. The water softner works great and our reverse osmosis system gives us the best tasting water on the planet!

Steve H.

We had a Hague Water Softener installed 23 years ago. It has functioned well during this time, with only a couple of minor repairs. But after 23 years, the tank failed to suction water from the salt brine cabinet, and we were suddenly without soft water. True Tech identified this as a warranty issue under the 25-year tank warranty. So True Tech replaced my tank for free, only charging me the cost of shipping and a $99 service call. I also had the latest electronic controller put on the unit for another $175. This seemed extremely reasonable for refurbishing my unit, and giving me an entirely new softening tank. Steve Drake, the Hague associate from True Tech, is honest in his dealings and on the customer's side for getting the best value for the money outlay. I would not hesitate to recommend this company and Steve Drake for your water softening needs. For reference, I had another bid from a Los Gatos company to repair my Hague unit, and they wanted $1800 for a warranty replacement! True Tech is definitely the way to go!

Michelle O.

Steve is very thorough and took time to explain the repair I needed for my soft water system. Communication throughout the process including scheduling and the repair was great. He is a real expert at his trade. Thanks Steve!

Avi S.

I bought a unit with Steve 10 years ago. After two moves the device needed some service. Steve is very prompt and efficient with his repairs. Great communication. Just great customer service!

Justin L.

Steve was extremely nice, professional, and helpful, he wasn't pushy in the slightest. He took the time to go over how the water softener worked and how it would help fix our hard water problem. He personally came out on the installation day to make sure we were comfortable with the installer, Danny, who was fantastic as well.

Steve even came back for a quick follow up visit 2 weeks after the installation just to test the water and confirm that we were happy with everything. A lot of companies will sell you something and ""abandon"" you, but Steve makes sure that you know everything about the system and can take advantage of it by using less soap, etc...

True-Tech Water provides professional service and they are very personable. Will definitely be going through them again if I ever need a water softener at a different property.

Masa K.

I've worked with a lot of services and shops through my home remodeling but Steve and his company, True-Tec Water is definitely one of the best to work with.

I've been seeing white spots in my kitchen and bathrooms and had several companies come to check the water and estimate the cost to install the water softener. The reason why I chose True-Tec Water was because of Steve. He is very sincere and trustworthy. It is so easy to say ""I will call you later today"" or ""I will send you an estimate by tomorrow"" but difficult to actually do that. But Steve always kept promises, was prompt on time, called me when he was late for an appointment, etc.

We installed the water softener at the end of October and Steve came to check the water quality after 3 weeks. He told me he does this to all of his customers, which I thought was very professional.

Experiencing the water being so soft and good, we decided to install the reverse osmosis (R/O) water filtration system as well. Overall, very satisfied with the system and service. Thank you Steve!

Brian M.

If you're looking for a water softener and/or reverse osmosis (R/O) water filtration system, look no further! We researched most or all of the companies in the Bay Area and concluded that True-Tech was the best option, and I wanted to post this review to save others the many hours we invested in research and sales calls. The Hague systems are particularly high quality, and Steve's level of service is outstanding! We purchased both the softener and R/O water filter, and they are both working great about 6 months later. The softener uses very little salt--we've only added a couple of bags; Home Depot will deliver the salt to your door for a small fee. The R/O system has particularly strong water flow and it's a must--when you install one in your home, you're doing the right thing for the environment, getting the safest possible water, and saving yourself money (no bottled water needed). You can't go wrong with Steve and True-Tech Water!