True Rooter & Plumbing

Greg D.

Woke up on Sunday morning with no hot water. We had a house full of company staying with us, so needed service right away.
Miguel from True Rooter answered right away and told me he had someone available. The water heater was 14 years old, so rule of thumb indicated it needed to be replaced, but I was hoping that a repair was possible. I discussed with Miguel and he quoted me on replacing the thermocouple and I asked him to send a tech.
Tony arrived as planned and we both discussed the situation. Due to the age of the unit and an exact replacement part not being available, it was questionable if the repair would even solve the problem.
I decided that even though it would be a longer process and certainly more expensive to replace than repair, I asked for a quote on installation of a new heater. Tony gave me a couple of options and was very thorough in explaining the different units he quoted. There was no charge for the estimate and I advised him I would get back to him shortly with my decision.
I did get another quote that was competitive, but I felt comfortable working with Tony and gave him the approval to proceed. He said he could return on Monday (the next day) to do the work. He kept me updated on his arrival time that morning and began the install mid morning.
During the work, he advised that a couple of additional things needed to be done to bring the unit up to code and replace old original fittings (house and plumbing is 40 years old). The additional cost seemed reasonable, and in the interest of safety and upgrading, we went with the additional parts and labor.
I should add that access to the heater was limited, but Tony forged ahead.
He turned on the new heater and left to give it time to heat up so that he could check the pressure and to make sure it was all good.
He returned and gave the thumbs up on the system. He went over everything with my wife and we had plenty of hot water that night.
I was very happy with the communication, expertise and work that Tony did and do not hesitate to recommend True Rooter for any plumbing needs you may have. (Love the color coded cold and hot water lines)

Mary-Kate U.

Tony was great. He came quickly, explained everything, answered our questions, and took care of the issue. Thanks!

Kira

They responded super quickly and addressed my issues . The tech Christian that came out was polite , quick and informative about my water heaters future.. I would recommend this company and use them again (hopefully I won't have to tho )

Orlenda S.

I am very happy with the attention received and professionalism of this company and their tech Tony. He was polite, on time, respectful, clear in what he was doing and made sure we were happy with his service. Will certainly use them again if needed.

Aaron O.

Excellent job!
Requested a quote to change out the flapper and flush valve on 3 toilets. They were about 25% lower than others. Today they came on time and did an excellent job changing all 3 and one was particularly tricky since we had only about 1 inch of clearance above the toilet. Tony did a great job and was very careful to be very neat. Very professional. We're very happy with their work.

Polly M.

i have used this company several times for different plumbing and rooting needs. they are very honest and straight forward with their estimates and they disclose every issue as they go. they provide pictures and video and their office is very responsive. i've met many of their technicians and they all are very professional and courteous. will definitely continue to use their services! the owner of the company Miguel is friendly and reliable. excellent company.

Armand V.

Miguel was great. Very informative, and knew exactly what should be done to get my water heater started. I would definitely recommend him, and use his service in the future.

Nicole B.

Miguel, Tony, and Jose(?) was GREAT! I had issues with roots in my main line and Miguel, the owner, explained everything very thoroughly. The price was very reasonable as well. They installed a liner and replaced existing deteriorated cast iron pipe with ABS. I am 100% happy with them and have referred them to others. Tony(employee) was detail oriented and very professional. His partner, Jose, was working non stop and made me feel comfortable when I wanted to see the progress. I will definitely be calling them again and can't thank them enough!

Patti A.

Tony was wonderful! He did an amazing job with our sinks and pipes. He is reliable and went above & beyond to finish the job...I highly recommend Tony.

Rita M.

Tony arrived on time and fixed the copper pipe pin hole leak. He was friendly and efficient. Thanks, Miguel, for your excellent service.