True Plumbers & AC

Stephen C.

Honestly we haven't experienced their actual service. I called trying to get an estimate and see when they could come out to replace our kitchen faucet that had broken, spewing water everywhere (until we quickly closed the valves). It's been nearly 48 hours and still no response. We fortunately found another plumber who was able to come and replace the faucet. Won't even bother calling these guys again.

G P.

No Lukewarm Service here.... I don't stumble on luck much. I'm the one who drops a quarter into a corner slot machine and the person right behind me does the same and wins the jackpot. That's just me, but it does occasionally happen in life as it did the day after I discovered a major leak under a rug in our spare bedroom. I happened to call True Plumbers, a completely """"random"""" choice after searching the internet for local Plant City plumbers. I knew a leak existed after having saturated three beach towels but really didn't think the ENTIRE process through on how much work would ultimately be entailed to correct the issue (ie. plumber first step, then leak detection, tear up walls, holes bored through our new bathroom vanity...all to remediate the moisture, I understand). My point here - calling True Corp/True Builders was LITERALLY ONE-STOP SHOPPING. I made one call and True Corp did the rest. They immediately coordinated with HydroScout for leak detection (another exceptional company which does water/mold remediation, etc.), their floor staff for the hallway vinyl planking, a carpet company, and they provided us with a truly reasonable quote for entirely new plumbing - which I can proudly say was done last week and it's a LOT more painless than you think...we placed bets with our neighbor the past 12 years on who's copper piping was going to go first...we lost. Actually no, we won because now we don't have to worry about """"the day it happens"""" and I NOW have a terrific plumber to call the next time something happens. And it will happen. If you're on the fence about replacing your plumbing now or later, this might help - our insurance company informed me that sub-flooring pipe leaks aren't covered under insurance, so we would have bared 100% of the expense of this issue. That's all I needed to hear to make the decision. The leak happened 10/10/19 and we MIGHT have our room back in order by 12/24/19. MIGHT. That however, is not anyone's fault but a busy carpet company. I trust and like the company they chose because I used the same for years in a Lakeland hotel I managed. ***** Now for the truly exceptional....despite the slow pace of this process and crappy holiday timing, the staff at True Plumbers are PHENOMENAL. Every single person I've come into contact with have been very service-oriented. I'm familiar with service because I've been in hotel management/hospitality with Hilton and Hyatt for 30 years. I don't know where, or HOW they find caring, kind and conscientious staff so consistently, but they manage to do it (I recruited, hired and trained staff for a new build hotel in Hillsborough and just getting candidates to SHOW UP for the interview was me """"winning""""). From phone etiquette to face-to-face service, IT ALL MATTERS and this team has been a genuine pleasure for me to speak to, meet, and interact with. Some a-MA-zing team standouts in my mind are (my apologies but I don't have many last names) Emily, Malachi, Chad Kiddy, Andrew Ratliff (HydroScout), Mike, Paul, Corey... and my personal heroes on the re-plumbing side, Malachi again (he left our estimate with a kind note not wanting to wake me up while I was napping on the couch), Zack, Edwin, Chris """"Spiderman"""" (because he has the build to contort his body in our frighteningly tight attic) and Kent. Just to illustrate the level of trust I have in this particular plumbing team, I would trust to give them our garage code and enter the house as needed during the job; all with our 3 dogs and cat inside that are our children. That is trust. These guys couldn't have been nicer, more enjoyable to talk to, and just have around our house for two days (and only ONE DAY without water - they made sure to have the job done and water turned on by end of day 2. Day 1 we had water all day while they dropped pipes). Yes, this review may be a long one but I've spent 30 years in the hotel industry witnessing my staff and I getting our asses reamed by unkind travelers for the most mundane of issues. Sadly, those promising to drop positive reviews can, at times, be outnumbered by deplorable irates looking for compensation simply because they know they can. This company deserves the time and attention because they clearly work very hard for it. Thanks for reading.

Abraham A.

I decided to try and replace my shower cartridge on my own last week. I've become pretty handy. But being that it was 20 years old and very stuck, I spent my whole day off wrestling with it just to have to break off. By then It was 4:00 on a Friday and I started to panic. My wife would be home soon from work and I couldn't turn the water back on until it was fixed. I started calling plumbers just in case. Most weren't answering phones, were out of service, or couldn't get to me until Monday. I tried True Plumbers first and was put on hold. I waited a couple of minutes and no one picked up. So I hung up and called other plumbers. After not getting any good answers, I tried them again. They had one of their plumbers call me. Josh was working on a job in Lakeland, but said he could come out to me that evening. I talked to him about what was going on and what I was doing to fix it. He told me I was on the right track. He encouraged me to keep doing what I was doing (because it was exactly what he would have to do). And for him to do it, I'd have to pay the service fee + parts and labor. Not cheap that time of the day or week. Lucky for me, my wife got home and saw I was totally exhausted and frustrated. She took over trying to get the rest of the cartridge out. Josh told me to check back in with him in the meantime if we needed him. He was still planning on coming later if we couldn't do it. Probably a good hour later, my wife got the rest of it out. Let me tell you we shared a huge high five and there was much cheering in that shower! lol I called Josh back and let him know we did it and he didn't need to come over. But I was so grateful for his advice. Sometimes you just need someone to tell you you're doing it right. If we have any other plumbing issues, I'll call them again for a quote.

Michael C.

Wow!!! Great service and very friendly and knowledgeable staff. Chris came out and fixed our issue with a smile and best service. Great service is hard to find these days. You guys do it right!!!! Thanks!!!!!!

Nancy D.

Very professional, gave us a set price for the work , in which was very fair . I would recommend this company very trust worthy and knowledgeable of their field.

Angel T.

The service men were rude and condescending. They did not want to wear a mask and had none with them. Wanted close to $500 to unplug a kitchen drain. They did not want to work. Go elsewhere! We recommend Roto-Rooter or Curry & Co.

Jonatan V.

Called True Plumbers and had an appointment for two weeks. They called the day before and canceled. Poor customer service on my part. Had to call another plumber. They are unreliable in my book.

Gilda B.

I have recommended True Plumbing to neighbors for the last 5 or 6 years based upon they're timely service, good work and very reasonable charges. However, after a recent service call, my recommendation will change completely. I was helping my aunt who was flying from Illinois to clean out her """"winter"""" manufactured home for sale. When the water was turned on, several pin-hole leaks in the PVC line going into the house appeared. Physically, I couldn't fix it; if I could, it was a $15 for parts repair. Since she was coming in two days, I set an appointment for the next day. They arrived and quoted me $660! The repairman said that they had a schedule for repairs that required that much for a repair to a 3/4"""" PVC repair under a manufactured home. It was two inches """"under"""" the home. I asked what their hourly rate was; it was just over $200. I talked them down to $595 and only agreed because it had to be fixed that day. There was no emergency call charge. It took 15 minutes, took 4 elbows, one straight joint and a small piece of PVC and no one went under the home. I will never use True Plumbing again and I will let my neighboring park residents (458 homes) about my experience. I honestly expected a $150 charge based on my prior experiences with them. They gouged. Avoid True Plumbing in Lakeland, Florida.

D A.

BEWARE. Do not use these people. They ripped me off for $153. Came out and charged $153 for 5 minutes to tell me that I needed a new water heater. They said the 153 would be included in the final bill. NEVER CAME BACK. NEVER HEARD FROM THEM.

T J.

Started having AC issues and was unable to troubleshoot it myself. I found this company on next door and had the best reviews. I called and scheduled an appointment and they showed up on time, figured out the issue and fixed it quickly and affordable.