True Plumbers & AC

Semi N.

No Lukewarm Service here.... I don't stumble on luck much. I'm the one who drops a quarter into a corner slot machine and the person right behind me does the same and wins the jackpot. That's just me, but it does occasionally happen in life as it did the day after I discovered a major leak under a rug in our spare bedroom. I happened to call True Plumbers, a completely """"random"""" choice after searching the internet for local Plant City plumbers. I knew a leak existed after having saturated three beach towels but really didn't think the ENTIRE process through on how much work would ultimately be entailed to correct the issue (ie. plumber first step, then leak detection, tear up walls, holes bored through our new bathroom vanity...all to remediate the moisture, I understand). My point here - calling True Corp/True Builders was LITERALLY ONE-STOP SHOPPING. I made one call and True Corp did the rest. They immediately coordinated with HydroScout for leak detection (another exceptional company which does water/mold remediation, etc.), their floor staff for the hallway vinyl planking, a carpet company, and they provided us with a truly reasonable quote for entirely new plumbing - which I can proudly say was done last week and it's a LOT more painless than you think...we placed bets with our neighbor the past 12 years on who's copper piping was going to go first...we lost. Actually no, we won because now we don't have to worry about """"the day it happens"""" and I NOW have a terrific plumber to call the next time something happens. And it will happen. If you're on the fence about replacing your plumbing now or later, this might help - our insurance company informed me that sub-flooring pipe leaks aren't covered under insurance, so we would have bared 100% of the expense of this issue. That's all I needed to hear to make the decision. The leak happened 10/10/19 and we MIGHT have our room back in order by 12/24/19. MIGHT. That however, is not anyone's fault but a busy carpet company. I trust and like the company they chose because I used the same for years in a Lakeland hotel I managed. ***** Now for the truly exceptional....despite the slow pace of this process and crappy holiday timing, the staff at True Plumbers are PHENOMENAL. Every single person I've come into contact with have been very service-oriented. I'm familiar with service because I've been in hotel management/hospitality with Hilton and Hyatt for 30 years. I don't know where, or HOW they find caring, kind and conscientious staff so consistently, but they manage to do it (I recruited, hired and trained staff for a new build hotel in Hillsborough and just getting candidates to SHOW UP for the interview was me """"winning""""). From phone etiquette to face-to-face service, IT ALL MATTERS and this team has been a genuine pleasure for me to speak to, meet, and interact with. Some a-MA-zing team standouts in my mind are (my apologies but I don't have many last names) Emily, Malachi, Chad Kiddy, Andrew Ratliff (HydroScout), Mike, Paul, Corey... and my personal heroes on the re-plumbing side, Malachi again (he left our estimate with a kind note not wanting to wake me up while I was napping on the couch), Zack, Edwin, Chris """"Spiderman"""" (because he has the build to contort his body in our frighteningly tight attic) and Kent. Just to illustrate the level of trust I have in this particular plumbing team, I would trust to give them our garage code and enter the house as needed during the job; all with our 3 dogs and cat inside that are our children. That is trust. These guys couldn't have been nicer, more enjoyable to talk to, and just have around our house for two days (and only ONE DAY without water - they made sure to have the job done and water turned on by end of day 2. Day 1 we had water all day while they dropped pipes). Yes, this review may be a long one but I've spent 30 years in the hotel industry witnessing my staff and I getting our asses reamed by unkind travelers for the most mundane of issues. Sadly, those promising to drop positive reviews can, at times, be outnumbered by deplorable irates looking for compensation simply because they know they can. This company deserves the time and attention because they clearly work very hard for it. Thanks for reading.

Shawn C.

Called and asked for a simple repair of rebuild outside hose bibs. They said sure we will come out and look at it. They come out and wanted to charge $153 per bib. Total of $306. For a hose bib rebuild which consists of simply unscrewing two bolts and replacing a 10 cent washer. No quote was given over the phone, but we were clear in what needed to be accomplished. The second bolt was seized on only reason I did not DIY it. I suggest you look elsewhere. You can tell a company's """"true"""" nature in how they treat a customer with a simple repair. True Plumber's wont need to worry about plumbing that kitchen remodel we have in the near future. Chris was the gentleman's name.

Polly E.

Overall, the service provider was prompt, professional and performed the service needed well. We needed leak detection due to a high water bill. Although it didn't take much time or effort, it could have been a lot worse. It was an unknown. I had called several companies and all had competitive rates. Other sites show this company with higher ratings. Would hire again mainly due to professionalism and knowledge.

Greg S.

Wow!!! Great service and very friendly and knowledgeable staff. Chris came out and fixed our issue with a smile and best service. Great service is hard to find these days. You guys do it right!!!! Thanks!!!!!!

Tami S.

Very professional, gave us a set price for the work , in which was very fair . I would recommend this company very trust worthy and knowledgeable of their field.

Rain S.

Not with them anymore...false plumbers it takes several attempts with different people to come and fix a leak in my commode tank....I finally surrender...unreliable job...not fixed at all...what a waste of our money...we end up pouring water every time we use our commode until a relative come to the rescue. Poor service...if I can put no star i difinitely will.

Theone W.

""""0"""" rating. You are rip off artist. A friend called you as her garbage disposal of leaking. Your tech.man came out and charged $300. for removing the garbage disposal. Not even putting in new one. Your man took advantage of a young woman, who didn't know, that all she had to do was put a pan under the garbage disposal, as once the water leaked out, you just don't use that side. A new garbage disposal cost between $60.00 to $99.00. Your Company charge $300. just to disconnect it. Theone W.

Eddie G.

Called True Plumbers and had an appointment for two weeks. They called the day before and canceled. Poor customer service on my part. Had to call another plumber. They are unreliable in my book.

Stephanie W.

I decided to try and replace my shower cartridge on my own last week. I've become pretty handy. But being that it was 20 years old and very stuck, I spent my whole day off wrestling with it just to have to break off. By then It was 4:00 on a Friday and I started to panic. My wife would be home soon from work and I couldn't turn the water back on until it was fixed. I started calling plumbers just in case. Most weren't answering phones, were out of service, or couldn't get to me until Monday. I tried True Plumbers first and was put on hold. I waited a couple of minutes and no one picked up. So I hung up and called other plumbers. After not getting any good answers, I tried them again. They had one of their plumbers call me. Josh was working on a job in Lakeland, but said he could come out to me that evening. I talked to him about what was going on and what I was doing to fix it. He told me I was on the right track. He encouraged me to keep doing what I was doing (because it was exactly what he would have to do). And for him to do it, I'd have to pay the service fee + parts and labor. Not cheap that time of the day or week. Lucky for me, my wife got home and saw I was totally exhausted and frustrated. She took over trying to get the rest of the cartridge out. Josh told me to check back in with him in the meantime if we needed him. He was still planning on coming later if we couldn't do it. Probably a good hour later, my wife got the rest of it out. Let me tell you we shared a huge high five and there was much cheering in that shower! lol I called Josh back and let him know we did it and he didn't need to come over. But I was so grateful for his advice. Sometimes you just need someone to tell you you're doing it right. If we have any other plumbing issues, I'll call them again for a quote.

Tom W.

We needed a plumber called a few in our local area we had a leak under the house one of the main water pipes had busted they all wanted to much money to repipe the house and would not go under the house to repipe instead they wanted to run the pipes thru the attic I could of done that myself and they wanted to charge an extreme amount of money to do it.I talk to a neighbor and they recommended True .we called True and they came out and gave us a estimate and they would repipe going under the house Kevin and Randel did the work like promise those two guys where awesome worked fast and was very nice to talk with I felt like they where friends after they did the work very professional and pleasant to work with I highly recommend this company. Candy in the office was also very good with getting the guys here. If I could give a higher rating with stars they would get a 10 star rating. I tip my hat to the 3 people who help us. Thank you again Kevin,Randell and Candy your company should be proud of you 3 you give your company a good name THANK YOU VERY MUCH you 3 rock in my book!!!!!!!