True Builders

Gamaliel G.

Not satisfied with the remodel of my Bathroom We contacted them to come right back out schedule an appointment to come look at it no call no show Then a call scheduled appointment come out look and leaveCannot recommend true builders to anyone

Richard E.

I have been in the real estate/ property management business going on 14 years. True builders is the company we call when there is a disaster. Mark and Isaac have helped us with home fires, major water damage too even crime seen clean up. They work 24/7 and help to navigate the complicated insurance claim process. You need someone in your corner who doesn't work for the insurance company so you don't get short changed. They are the best!

Jon K.

On October 7, 2016 Hurricane Matthew skirted the Florida coastline and impacted our neighborhood. There was wind damage and flooding to our home. The salt water flooded our crawl space and sub-floor. Several days after the storm we were approached by Scott from True Builders. He was professional and courteous in explaining how True Builders could help us. They came to our area to help with the storm relief. We made an agreement and Scott and his crew immediately went to work removing floor insulation and drying out the house. Additionally, True Builders worked with our adjuster to ensure a fair and timely insurance settlement. True Builders provided us with exceptional service when we needed it the most. We can confidently recommend True Builders as a solid and reliable contractor. Jon and Kathy Kronillis

Jeff M.

I hired them to repair leak damage in my house. The crew was professional and very friendly. Everything was on time. The reason for the two star review is that a little over a year later my sink detached from the countertop. I called and they said they only warranty their work for a year. The also said they no longer used the company they hired for the cabinet work. I had to call someone else to come fix it. The repair man told me it wasn't attached correctly in the first place. I believe a job should be done right the first time and if its not a company should stand behind its workmanship. The sink was only attached with adhesive, nothing else. True builders is not the cheapest option, I would have saved money by hiring myself, but they saved me time. The second problem is the flooring they did is now coming up and we are by no means hard on it. It has been only two years and I feel like these things should not be happening if the workmanship was quality. In retrospect I would have gone with another company.

Bob S.

Don't hire this company. They did not do things they charged for and like to sue homeowners and insurance companies. Stay away!!!

Melissa S.

Love these guys and their professional repairs! Everytime we call for plumbing services (water damage restoration) they are prompt and get our repairs done quick. They have always been courteous and their work is superb! I would recommend them for any plumbing jobs or water leak restoration.

Luis T.

We got off to a rough start, just some communication issues. But in the end, Mark the owner made everything right and that earns him a lot of respect from me. Thanks to Mark and True Plumbers.

Jared B.

Although I love how fast they responded and the plumber that showed up seemed professional, the price I was charged was horrible. I was told there would be a $50 fee for the plumber to show up and run a camera through the lines (my plumbing was backed up). After this they would determine what the problem was and what steps would be needed and that if I gave the ok for them to work on it they would waive the $50 fee. The plumber got here and asked what was going on so I explained what happened and what steps I had already taken. He said ok and that it sounded like my septic tank was full. He then said he could open and inspect the tank to see what was going on but that it was going to be $189. I was hesitant, but figured a tank inspection couldn't hurt. A) he never once ran the camera down the line and B) his """"inspection"""" was to drill a hole in the top of the cement cover and say """"Yep, see, there's solids at the top. You need to have it pumped"""" He also told me I would save money with the pumping people because he found/uncovered the tank for me, yet when I started calling around I couldn't find ONE company that charges for finding/uncovering the tank. I even had one woman tell me that it's been a long time since they've charged for that. I wish I would have just trusted my gut and told him no, to run the camera down the line, see the condition of the main drain pipe and if the tank was full and then had it pumped. Chalk it up to a life lesson I guess.

Magaly V.

The worst service, rude, expensive, didn't finish the job. Yes they are available 24 hours but when they service they open a service ticket for every single detail. They fix and don't finish. Repaired a leak but didn't put back the faucet. $500+ for 3 hours. No thank you. Calling someone else to finish their job.

Peter B.

Called True Plumbers for service on a Sunday and was told I would not be charged for after hours weekend pricing. The plumber came in a timely manner and diagnosed the problem as a bad wax toilet ring on my toilet(wax toilet ring costs approx. $10). I agreed to have True Plumbers fix the problem and when I got my bill it was $265 and I was more than surprised. When I asked the plumber about it he told me that is weekend after hours pricing. I told him that I spoke with a rep and he told me I would not be charge after hours weekend rates. The plumber told me that was what he was told to charge. I the called the rep and he explained that I was not being charged weekend rates for the assessment but the job was emergency pricing. After arguing my point for awhile I ended up paying the $265 even though it was opposite of what he originally told me. At least the problem was fixed and I would not have to worry about the leak. After two days the leak reappeared so this writer called True Plumbers and I told them either the plumber fixed the toilet wrong or misdiagnosed the problem. True Plumbers sent someone out the next morning and they found the real problem which was that there was a leaky drain pipe from the kitchen sink. The plumber then told me that I needed to call my insurance company because they would need to rip the vanity out cut a hole in the wall, rip the flooring up and have a company come in to get rid of the mold. I stated that I wanted my money back from the last job and the plumber said he could not do that but would take some money off the new problem. I then asked the plumber what is would cost to just fix the problem and let me worry about the rest. He said that I would have to take the vanity out and cut a hole in the wall myself and then replace it all after he fixed the pipe and it would cost me approx. $300. I then checked with my insurance company and discovered it would not be beneficial financially. I decided to do the job myself and the parts cost me under $50 and I fixed the problem in a day. I then called True Plumbers and asked for my money back and they stated that they would have somebody contact me. I was never called so I continued to call several times and told them I would write a bad review and I never received compensation. The initial service was 4/12/15 and I believe I have given True Plumbers sufficient time to make this right. I would not use or recommend True Plumbers to anyone. I feel bad for all the victims that were scared into spending all the money and having the unnecessary work done just so True Plumbers could collect the insurance money.