Troy Plumbing

Honest A.

Troy sent me an estimate of work for shower tub and vanity install. After installing tub, they stopped work and tried to increase prices. They charged me for more work than they did. I already paid them. I have been calling for a receipt and no response. They also put non-stainless steel screws in the tub and I had to get them replaced. I could have had rust stains. I tried to contact them but they've not responded on multiple attempts. Initially, the workers were nice and claimed they could do it all but then they would say it's up to ""the boss"". I ended up spending double to get plumbing done bc I had to go through two plumbers to finish a job. I will be reporting them as I never received an invoice and completed work.

Steve P.

Did a great job on my rental in Point Loma! Bigger job than expected, but they tackled it with no issues.

Mandy M.

this was a scheduling and communication nightmare. The plumber said he'd come between 12 and 3PM. My wife stayed home and waited and waited. At 3:40 she texted them to see what was happening. The plumber responded that he had an emergency repair. He could reschedule. When I asked why he wouldn't let her know at least around 3PM that he was running late, he wrote me that he did text her to let her know. But he did not. Not only that, he became hostile and wrote me that if were to write a negative review and he'd lose any customers as a result of my review, he would take me to court.

I never had any contractor ignore me way past the scheduled window and they would always at least say sorry if they were to miss the appointment. And I never have been threatened by a law suit should I use yelp what it's for. Scary times...

regarding the plumber's response, the facts:
- ""The next day you finally responded and wanted immediate service""
No we did not. Absolutely not true.
- ""We told her we were running late due to an emergency.""
No, there is 0 evidence of this, no text or phone call whatsoever, other than the response to her text at 3:40PM
- ""ignored our initial email to confirm scheduling""
No, I did not ignore anything, I got back to them as soon as I knew my schedule
- ""We also made every effort to communicate with you and your wife""
I am not sure what effort they think they made but they sure did not do 0 until my wife texted them.
-"" You threatened to write a Yelp review on lies""
No, I did not. I never said anything about lying, on lies, etc. It's the FACTS, the texts, the calls.
- ""you did write a Yelp review on lies""
Everything I wrote adheres to the facts 100%, as they happened. Facts are stubborn, and 98% of the communication between us in writing.
- ""You are very rude.""
I was not rude in my communication despite all the verbal abuse and threats I received. I was professional and civil and factual throughout the entire communication.

Jeff D.

Just like many of the other reviews, I also had a very positive experience with Troy Plumbing. Very responsive, showed up in the window they specified, came in on budget and agreed upon price (which was a very reasonable).

I contacted a few others and Troy plumbing was really the best option in terms of willingness to take the job, understand the scope and timing. I highly recommend Troy plumbing and would use them again!

Ian T.

Richie and Rafa did a stellar job upgrading our old 50's showers with a fresh new single-handle valve. We're so happy with the results and how quickly they were able to make it happen. Everything was spotless when they left. On top of all that, the way Troy's does their billing ended up saving us hundreds compared to the other quotes we received. They'll be my first call next time we need a plumber. Thanks guys!

Michael L.

I saw the reviews and went ahead to call these guys to fix my clogged sink drain. They cleaned out the P trap and subsequently tried to clean out the kitchen in line. However, the clogging issue was beyond just snaking and required a hydro jet, which they didn't offer but were quick to suggest a reputable company. These guys ended up not charging me for their services because there was the persistent clog. I have to say, these guys are honest and really easy to work with. They were quick to respond to my job request and knew their limitations of their services. Most of all, they didn't charge me the slightest bit for them coming all the way to try and fix my plumbing issue. I can hardly believe that there are many services like this still in existence. I really recommend these guys and their exceptional service. If there is ever a need for me to ever reach out, I will call without hesitation.

Sarah P.

Quick, efficient, high quality work at an affordable price. Everyone I spoke to was friendly, knowledgeable and had great follow through.

I had a clogged sink that was fixed quickly. They even followed up the next day to ensure everything was going well.

Would definitely use again!

Darryl F.

These guys were awesome! Great communication and super speedy service with a smile! I will definitely use them again for future projects!

Anne C.

I've had a dripping faucet for over a year and was hesitant to contact a plumber repair due to difficulty in finding a Plumber I could trust. When I contacted Troy plumbing and repairs I was immediately comforted with their communication.
I was recovering from a recent surgery and Greg was very flexible with the scheduling and rescheduling of my appointment. When Richie and Raphael came to the house, they were very professional and provided a thorough estimate. Although it was a little more complicated than I had anticipated, they showed me the work that they needed to do and why. I trusted them. They even sent me pictures from Home Depot so that I could pick the faucet that I wanted to install. Richie and Raphael were wonderful. When they were completing the work, they found a couple other problems with my old pipes and had to make another trip to the store. Nevertheless, they completed the work at the exact estimate that they have provided.

For those homeowners leery about hiring a plumber, you can put your faith in this company. I highly recommend them.

Jason B.

Very quick and professional work, even the customer service over the phone was very quick to respond and assist me with all issues I had. Definitely recommending these guys to friends and family