Trombly Bill Plumbing Heating & Fuel Oil

Bob G.

I had a backed up septic system on a Sunday morning. Allied septic (owned by bill trombly) answered their phone and said they could be here in 20 minutes. A bit over an hour later they showed. Lucky for us, the water in the basement was only from the shower, and not sewage. When Allied showed up, we had cleaned all the water from the basement floor. They pumped the tank and claimed everything was all set. We turned on water and the basement flooded again. The driver said he was qualified to clear the line, so we gave him the ""go ahead"" to clean the line. One of the access covers was inside a closet in the basement. Knowing the line was full of raw sewage, he opened the cover, and poured sewage all over the carpet in the basement office. He came out of the basement, handed us a bill for $477 which we paid with a check. He said he needed to get going so he could shower. Started his truck and took off. Leaving behind his shovel and the open cover for the septic tank. That's when we discovered the mess he made in our home office. Raw sewage all over the floor for us to clean up. We contacted Bill Trombly's office who told us to make a claim on our insurance, and they would do nothing to fix the mess. I stopped payment on the check and now they send me monthly statements adding interest each month. Stay away from this company.

Jason R.

I tried to become a new customer to Bill Trombly and have never actually -received- service from them because they keep cancelling or no-showing.
On January 7th, I scheduled an appointment with them to service my boiler. The first available time they had was ""between 8 and 10 AM"" on February 12th. They informed me that they would call me at that time with a 15 minute heads-up and if I didn't answer they would not come. Fine. On February 12th, I stayed home from work to accommodate the service. At 9:11 AM, they called to tell me that they had a couple of call-ins and wouldn't be able to come. I expressed dismay at having stayed home from work for this service when they decided not to come, but wound up rescheduling for February 21st between 10AM and noon.
On February 21st, I again stayed home from work to accommodate the service. They called me at 8:10 AM, well outside of the window, and I missed the call. When I called them back at 9:10, they said they didn't dispatch because ""there was nobody there"" - which they of course knew there wouldn't be because they weren't scheduled at the time they called. I reminded them that the service was scheduled between 10 and noon, and the agent on the phone agreed and said that they'd be sure to have someone out during the assigned time. As of 12:44 PM, I have not received any further contact.
I've now stayed home two days for a company that does not honor their commitments. I should've just called Heritage - it's worth paying a little more for service to actually occur.

Susan R.

I've been using Bill Trombly for the past 14 years since purchasing my home. I was always very satisfied with their work and professionalism until the past couple of years. Most recently, I had issues with my heat not kicking on and slow blowing. The tech came the following morning and spent 4 hours in my basement to inform me the blower needed replacing and they had to order the part. I was charged $627 and left with no heat for the night. I contacted the after hour line to request a call back the next morning from the owner of the company to discuss my dissatisfaction. I received a call from Cheryl (receptionist) and was told the owner was sick and couldn't contact me. I mentioned that it was ""convenient"" he happened to be sick. She immediately went on the defense, called me rude, would not let me finish a sentence, etc. Come to find out....Cheryl is Bill's sister. Did I mention they also charged my card twice in error? Nothing but a huge inconvenience and a giant head ache. I will never use them again.

Kathleen Y.

BUYER BEWARE ! I have been a loyal customer for years buying the extra value plan.I was unable to get an appointment for routine furnace cleaning for 2 months as I was told they were 'too busy' during the cold weather. When my appointment time came, I called to see what time the technician was coming and was told my appointment ""had been canceled as they called and I didn't' answer."" I had not received any call or text from them that's why I was calling. They insisted there was something wrong with my phone (there isn't) in a belligerent manner. They would not correct this in a timely way offered me an appointment for the next month. I called Heritage, looked at their reviews and should have done it a long time ago.

Paul T.

I property manage a building in Manchester 2 of the water heaters went out in the building. The technician came over and evaluated the problem. And sent a crew out within 3 hours to have it repaired. Up most Knowledgeable tradesman.the Job came up very Professionally. Thank you for a job well done. My only problem is they thay took one of my 5 gallon buckets for water clean up lol. Good job

Marcus B.

I just switched to working with Heritage after using Bill Trombly for two years. Below is the story for why, and what my experience has been.

A couple weeks back Trombly Techs came to look at two issues for me [see attached image for diagram of issues], [I have been paying $300 a year to be a value rate member for the last 2 years to service two AC condensers and a water boiler].
-Issue 1: No cold air from three heads tied to one condenser unit
-Issue 2: 3 of the 6 indoor heads would not work with the remote. [They had tried to fix this last year: I paid ~$400 dollars and they still had not fixed it. I was told it would cost more for them to continue to troubleshoot and try another solution so I said forget it, i will turn them on manually.]

After troubleshooting this year, the techs left that day saying they needed to contact support. Later that week they called me back with the below:
-Issue 1: Nothing... they provided no estimate on fixing this. The admin said they didn't know of this issue and would not let me speak to the tech. They would need to send another tech out in roughly 1 week's time.
-Issue 2: They recommended replacing the control boards on the units where the remote wasnt working, this was different than what they tried last year. I don't have the exact quote but it was multiple hundreds of dollars per unit.

With this I cancelled my value rate and called Heritage. They scheduled an appointment for a week out but were able to get someone to me the next day on standby. After working on the system this was the result:
-Issue 1: The cold air issue was due to low refrigerant (1lb left in a 6lb system) they provided a quote and fixed it the same day
-Issue 2: Fixed the remote control issue on the spot, for free. The remotes had come out of sync and needed reprogramming. Again no charge.

So for an issue that was going on for multiple years and cost multiple hundreds of dollars while with Trombly, Heritage was able to fix everything in a single day.

Rob B.

We had Bill Trombly come out to install a tee off our main water manifold so my outside faucets don't pull from our full house filtration system, which puts extra strain on the media. When the plumber came out they were not prepared with the appropriate materials to complete the job nor would they be available that day. We were quoted a price for the work that day which included everything but piping to the rear faucet, all of which was done well and paid in full. We were told someone would call to schedule the follow up work within 24 hours. This didn't happen and I was told it was due to the plumber getting busy which is fine. What irritated me is that I was quoted the same amount to return and finish the job (running a single pex pipe across my basement to the rear faucet that all the prep work was already done for) as I was charged for the first day. The woman I spoke with explained that they felt they didn't charge enough for the first day and wanted to make it up on the second day and that they charge flat service fees for this work so parts and labor wouldn't be less for the return trip. That is absurd. All in, this would have cost me over $1000 to have completed. I will be going to another company to have the service completed. Don't bother with this one if you want fair pricing on your completed work.

Mary A H.

I hired this company to put a furnace in my home in CONCORD NH. They ARE the correct company and I do not have them confused with another company ( this is in response to B. Trombly's comment).

This company did not honor the terms of their contract. They tried to charge me labor for pulling a permit (above contract charge) and when I objected reported me to credit bureaus. They did not remove old furnace as promised in contract. They were very unfriendly and rude. No attempt to resolve issues or even live up to their contractual agreement. I was billed for ""extra time"" on job because they claimed that homeowner was supposed to pull permit. Not so.
If you want to pay an excessive amount for a bad attitude call these people.

Eric B.

I called them for a heating system cleaning, I booked the appointment and waited 2 months for them. When the guy came he said there isn't enough oil in the tank to do the job so he left. They sent me a bill for $79 for the guys time. I asked the guy to have someone call me, they never did.I eventually called them, they were rude to me on the phone. Real nice people! NOT! I will never use them again!

John L.

Very poor service for existing customer. Company cancelled a service call and offered to reschedule it in 10 days for a no heat situation. This is on a new system which they installed only 2 years previously. When I asked to speak with Bill Trombly his office manager said he was not available and that she was in charge. Poor service, worse attitude.