Triple Play Home Services

Eric S.

My girlfriend purchased a service agreement from Triple play and has had reasonably good service from them to this point.

Today, her heat went out.

The technician stated that she had a cracked heat exchanger and that he had readings of as much as 5 parts per million on the second floor of her home, which made little sense since she has Carbon Monoxide detectors. He never stated why the unit stopped working. He gave her a choice. Spend 6200.00 on a new furnace, or spend 16000.00 on a new system as her AC was also old.

I asked the technician to put in writing his carbon monoxide findings and he said it would be on the quote, which he would email to her. She never received a quote at all.

Another reputable heat and air company came out the same night and could not get a carbon monoxide reading whatsoever. They stated that her unit was indeed original to the house and gave us a choice between replacing the furnace for 3200.00 or repairing the gas valve for 575.00.

I do not believe any HVAC company should work for free, but to charge a single nurse, mother of two 6200.00 to replace a furnace that Lowes sells for around 1200 dollars is unreasonable, opportunistic and not the way to treat anyone that you would want back as a repeat customer.

Triple Play will be hopefully refunding the service agreement they sold her, and they will not be on our list of companies that we will consider doing business with in the future.

Steve H.

I started using Triple Play earlier this summer, when my previous HVAC company said it would be 3 days to do a service call on an AC unit they had fixed the prior summer. The folks at Triple Play were very responsive, and sent out a technician on the weekend for a very reasonable price. I have since had Triple Play make several service calls (My house has 4 HVAC systems), and every time I get a same day appointment, and the technicians have consistently been knowledgeable, helpful, and efficient in resolving my issue. I greatly appreciate their responsiveness, reasonable pricing, and commitment to their customers.

Eddie T.

Blaine came out and put in a backflow valve for a sprinkler system and did a great job. He even cut the sheetrock in a way to make it super easy for me to patch back up! It was originally scheduled to be done yesterday, but the previous job ran over, which is fine because Vesper and the Triple Play team were very professional and kept me updated throughout the process. Great experience, professional and courteous team, and got the job done quickly & efficiently. Definitely recommended!

Jeff C.

Excellent service with knowledgeable technicians. Had to call them out in the heat of summer with a/c issues problem solved within the hour.

Shanice V.

Came early, explained everything, showed me the damaged part they will be replacing, & they offer military discount ! Very friendly and very knowledgeable! Also affordable! 10/10 recommend

Kammi W.

Same as another reviewers post. Discrepancies in the service call rate. Online stated $79, when I called I was told $99. Also had a similar confusing conversation regarding their price packages. And unless I went with the higher package of $250 just to come out & diagnose they couldn't come out until Monday which would have been 3 days later in this 100 degree weather without AC.

T G.

Good price. Great product. Responded quickly to my request.

Spencer H.

Called them at 8 for a water heater that went out at my parents house. They came within the hour. Replaced the water heater. Their technicians we very professional.

Jackie J.

We had our entire residential HVAC system replaced very recently. Just wanted to give a 5-star nod to Triple Play Home Services. Getting an HVAC system replaced is a rather financially intensive endeavor and not something a homeowner takes lightly. Before we made our final decision to go with Triple Play, we discussed which HVAC system would be best for us (they provided us with 4 estimates) and we also decided to add the proper amount of insulation that was recommended for our area. We're happy that Triple Play was able to provide the insulation as this kept us from having to research and hire another company.
Once we decided we were going have the entire system replaced, we went with Triple Play due to transparency in their pricing (no hidden costs/nor extra fees) and how thorough their associates were in answering our questions.
We dealt with several associates (we believe 8 people) from the company and each person was polite, professional, and courteous in every encounter. Never have we experienced such impeccable customer service from so many people from one company.
When the installation of the HVAC system was complete, the company set up the inspection with our City Inspector and we'd like to report the inspection passed with flying colors! Something we have never experienced is that Triple Play sent a supervisor out to our home to be there when the inspection took place to make sure there were no issues.
Needless to say this company's communication is excellent and their associates are top-notch people to deal with. If you ever need any heating or A/C work done, we recommend you contact Triple Play.

Bridgette K.

Woke up on a cold January morning with no heat. Called our usual heat/air/plumbing company. They came out and told us they think they know what the problem is, but the replacement part is on backorder till February.

Asked what our other options are. They said replace the entire HVAC system. This is something we were not planning on doing this year.

We were also told our current HVAC system is too small for the house (2,000 sq ft with a 3.5-ton unit). It was suggested to go to at least a 4-ton HVAC system. Knowing this could cost A LOT of money and we weren't completely sure what we were told is correct. So, we decided to get a second opinion.

We did a Google and Yelp search of the Top Heat & Air companies for our particular area and Triple Play Home Services came first on both lists. We took a quick gander at their website and then decided to contact them through their ""Contact Us"" link on their website and gave a brief description of our problem. Less than 5 minutes went by, and Naomi called to follow up.

Naomi was patient and so very kind on the phone as we explained our problem. She sent her Technician, Ethan J. out to help diagnose our issues. Ethan was prompt, polite, and professional. We explained what our problem was and what we had been told by the original company we had out earlier that day. Ethan did a much more thorough job of reviewing our current system. He felt pretty certain he knew what the problem was, but there was a high/low voltage issue, and he didn't want to risk going any further without a supervisor present. He said he could get the part the next day (when our original company said it would be on backorder till February). During his in-depth evaluation of our system, he did note that the current HVAC system was too small for our size house and suggested at least a 4-ton unit. Additionally, he pointed out that we really didn't have that much insulation and explained insulation for our part of Oklahoma is around 16 - 18 inches.

Knowing we had some tough decisions to make we asked Ethan and our original heat/air/plumbing company for quotes/estimates for an entire HVAC system replacement. We got 6 quotes with 4 of the systems coming from Triple Play. The prices ranged from $10,000 - $17,000. Based on the quotes and information, we selected the one that best suited our needs.

Before completely committing to this rather expensive endeavor, we contacted Ethan with about a dozen more questions. Ethan called us within a few hours of us emailing him and provided us with comprehensive answers to each question.

We also found out that Triple Play does blown-in insulation installation (and our original heat/air/plumbing company does not). We did research online to help determine what might be a ballpark idea on cost. Triple Play's estimate came in at a very reasonable price.

The decision was made...we're going with Triple Play Home Services for both the HVAC and insulation installation.

We scheduled our installation and Installers Austin F & Brycen B came to our home. Just like Ethan, they were prompt, polite, professional, and knowledgeable. Installation of the HVAC and insulation took the entire day, but those guys did an amazing job! They tested our system thoroughly when they finished and left our house inside and out spotless!

As a final evaluation, they had a supervisor, Hector, come out and do a quality control check and make sure everything was running smoothly. Hector, Brycen, & Austin also asked if we had any questions and even asked what we wanted our thermostat set at before they left.

One final note, Ethan followed up at the end of the day to see if everything went fine.

Never have we experienced such VIP customer service. If you ever need a HVAC system replacement, we recommend you go with Triple Play Home Services because they are professional, courteous, and put their customers best interest at heart.