Triple Play Home Services

KJ J.

We called up Triple Play for a Tenant's place in SW OKC. The heater would not get hot and will shut off.. It was a frigid day with temperatures in the 20s. The tenant had to leave but the technician said that he could do everything from the garage. The technician never entered the house. They were able to send someone that day to check, so that is a pro, hence the 2 star vs 1 star review.

The quotes were provided for multiple options ranging from a few hundred dollars to $3000. It was very confusing as each quote seemed to indicate different parts added on that needed to be replaced, like one has the gas valve controller ($389 + $849= $1338), universal inducer fan( $775), pressure switch ($338) . The issue seemed to stem from an apparent failure of the control board?) Of course there was no guarantee or warranty on this and there was a push to replace the entire system. The last option was a whole new furnace at $5000.

There is a $99.95 service call. On their website it states $0 Service Call.

I was able to swing by later, plug in the furnace and do a quick scan and saw that the air flow filter in the garage was filthy and the return air filters inside the house needed to be changed. Everything else looked clean and in great working order.

As a temporary measure, I cleaned a couple of the filters and lo and behold, the house started to warm back up without cutting off. It has been a couple of days without the issue arising, so am not able to replicate the issue.

I am not sure if this is their normal practice or if this is incompetence/ignorance of the technician who came out. Nonetheless, I will NOT recommend this company, unless you are desperate and have a few thousand dollars laying around to blow.

Scott H.

The tech was a nice gentleman, but he was not well trained. I got so many quotes from this company on the way to fix my HVAC heater side and the requested work to do was overblown. I had another company come out and replace my blower motor and re-wire a few things and for less than 500$ I am back up and running. There is something wrong with the way this quoting was done.

Amie O.

Excellent customer service! Very friendly and willing to come out in short notice. My technician found the error quickly and had the part on hand. I would recommend HVAC Solutions to my friends and family!

Betty H.

They texted me and said they would out between 8 am and 6 pm. Large enough window for an appointment. They never showed or called or even texted that they weren't coming. Just no-showed me. Do not use this company!

Carleen H.

Came out the day I called. Gave us a text with a tracking app to let us know how close they are to our home. The service was provided by Brett. He is highly professional and friendly. Found the leak below the foundation and gave us several options with prices to fix the problem. Other companies I talked to wanted to send out a separate company to find the leak. (Runs around $275) it would have taken multiple days to get our problem solved. We will be using this company and requesting Brett for all our needs.

Bea D.

I have shower back up...I call HVAC after using another company that wants to rip me off, because they can't find the outlet drain in the flower bed due to landscaping. Brett shows up in less than 2 hours...diggs around for 10 minutes till he finds the outlet drain, snakes the system, does an excellent job, and has my plumbing operational again! So grateful for the excellent customer service from the dispatcher, Ashley, and the initiative of the Plummer for a timely and minimum cost repair! Also, I loved the text I got prior to the Plummer arriving with his photo, tracker and experience to ensure this 62 year old disabled veteran let the right person into my home! You guys are the BEST!!

Luke L.

Very helpful and surprisingly not as expensive as other plumbers I've used! Their customer service was excellent and they showed up pretty early in their time frame window.

Pepper W.

We have had quite a bit of plumbing work done in the house and this is by far the best company we have used. Kenny was our technician and was masked and ready to go on time. The price was fair and no hidden fees were included. The quote we received two days prior was the price we paid. We really appreciated his knowledge and most of all the quality work! We will be using them exclusively from now on.

Marshall F.

I called and left a message to schedule a service call. I actually wanted them to check the furnace, too. I never got a call back. I don't have much faith in an organization who says they'll call you back and doesn't for well over a week, regardless of their Yelp or BBB reviews.

Kindra V.

I had a great experience with this local company! I woke up freezing at 2:30am - my heater had stopped working during the night on a 28 degree evening. So I emailed before 5:30am when I actually got up for the day to get a head start on getting my heater repaired. I got an email back from the owner within 10min! Then when their offices actually opened, I got an appt all set up with Naomi. She was awesome & got it set up for that afternoon when I could come from my office. Hector was waiting on me when I arrived. He was so nice & polite & went right to work diagnosing the issue. He found it quickly, went to get the part & had it fixed in a flash! For an unpleasant situation, it all went so smoothly - they all were prompt, nice, & knowledgeable in their customer service. Plus I loved how well they communicated every step from their arrival time to completing the repair.