Trio Plumbing Co

Boone T.

One of the worst service companies to deal with. They do not honor their price. They are the only water heater installer for Lowe's and they know they can get away with not providing customer service.
Despite being a Lowe's provider, they don't honor Lowe's credit card discount after saying they do prior to ordering the service. They gave me the run around to get the credit from Lowe's; and of course Lowe's told me to request it from Trio Plumbing. Stay away from Trio Plumbing or Lowe's for plumbing related service or don't expect you will get the price they quoted you.

Patti H.

What a fabulous experience with Shawn....he installed my parents new dishwasher at their home . He was lovely and cheerful and helpful...5 star rating from us.Id recommended him to anyone......

D. S.

Needed new water heater received a call from Mark after I spoke with Lowe's. He was very knowledgeable letting me know what type of water heater I needed after asking several questions and sending pictures. Eric arrived on time very friendly and also knowledgeable of his job. I will give him five stars also. He didn't mind talking to me answering questions while he was working. Will request him if I need plumbing work again.

V B.

Replaced some old shutoff valves and a few faucet sets. Top notch service all around, quickly scheduled, on time, accurate estimate very diligent professionals. Planning to have Trio back for other work. Very thankful to have them on my team now for anything plumbing related.

Beth P.

Very response. Showed up on time and did a great job with shower rough in. Will definitely use them again

R B.

Lowes contracted with Trio Plumbing to install a water heater. To my surprise, no one came to my home, but instead, Mark called me and asked me for two measurements which I provided. Mark then gave me a package price right over the phone. When I asked for a breakdown of the costs, I was told that Lowes doesn't break down the cost, which seemed strange, but I scheduled the installation. When the installer arrived, he said Mark didn't ask all the right questions. You guessed it -- I was hit with an additional charge for the package installation! I am not a plumber, and I have no idea what questions I should have been asked (I think the expert here is Trio?) I won't be shopping at Lowes anymore or recommending Trio Plumbing!

Stu L.

My water heater ruptured and I called Trio Plumbing on Friday afternoon, spoke with Mark, and by 10:30am the next morning Adam had my new water heater installed and hot water running. I could not believe the great service I got from everyone at Trio and they are my ""go to"" plumbing company which is now on my Speed Dial for any and all future needs.

Cheryl B.

Trio was contracted through Lowe's by way of Handy. Absolutely the rudest, unprofessional man, Eric, appeared. (He called at 2pm to say he'd be here at 3 and arrived at 4:08) Was to install new toilet and disposal. Turned off the water, asked me for an iphone charger, then less than 5 minutes later, interrupted my phone call to ask how much I paid for the installation, because I was going to have to pay more. The caller went on hold, while he explained that if he couldn't get a pipe off easily, he'd have to break the tile and there would be an extra charge. He then picks up his tools and says he's going to get a phone charger. I asked if he would return...""I don't know."" As he approached the door to leave, I asked if he remembered he had another job to do, that is the disposal. ""Yeah, I know."" With that, he was out the door, WITH MY PAID MERCHANDISE IN HIS TRUCK, never to be seen or heard from again. I contacted Lowe's. They said it is strictly against policy for an installer to ask for more money. (Seems to be a habit with this company!) Trio had the nerve to ask if Eric could drop my merchandise by my house. My response: ""NO. Absolutely not!"" After all this, not even a call from the company to apologize or find out what happened. Really value customers! Installation is set for tomorrow with a different company. It can't get any worse!

Fred L.

Trio is a subcontractor to Costco for appliance installations. Costco tells you the day that Trio is coming, but Trio sets their own date -- unclear whether that is Costco or Trio's fault. Trio charges a license fee which is not disclosed when buying from Costco -- again, unclear whether that is Costco or Trio's fault. What is definitely Trio's fault, however, is poor installation and very unfriendly customer service -- had to reinstall it myself when the appliance clearly wasn't working properly and customer service was clearly disinterested in coming out again to re-try installation.

Riahna K.

Trio was hired by Costco as a 3rd party service provider for a dishwasher install that I had purchased. I was the customer and had all of the interactions with them but Costco was the one paying the bill.

1. The 1st available appt they had was 3 weeks out. They would not give me a window of time - such as AM or PM - so I had to block out my whole day. It wasn't until the morning of the install that they called me to tell me a time.

2. I spoke with Trio 2 different times prior to the install and each time they went over the instructions for the day of... need to have supply lines on site, under the sink cleared out, etc. What they never said was that they were going to throw on a bogus fee at the last minute. It wasn't until the morning of when they called to give me my appt. window that they said: oh yeah and there's a $106 ""license"" fee. I said, ""no, this is for a Costco install and they are paying you"". I was met with a: no, this is in addition to what Costco pays us and we won't install unless we get paid. So I canceled them and they could care less.

Here is where it gets interesting (all verified with Costco after the fact when I called to file a complaint against them):
a. Trio gets paid by Costco even if I cancel the install.
b. Trio is NOT supposed to be charging this additional fee to the Costco customer and Costco was not aware they were doing this.
c. When a customer calls Costo to file a complaint (such as... the installer charged me an additional $106 fee that I wasn't aware of), Costco just reimburses the customer so the issue gets resolved for the customer and the install company (in this case Trio) does not get punished, in fact, they are rewarded. It's a flaw in Costco's system.

The bottom line here is that Trio is majorly taking advantage of people. They get paid by Costco even if they don't do the install because the customer doesn't want to pay their bogus license fee. And, when the customer does pay their bogus fee, they get paid double. I can't speak to the quality of their work since they never came out to do the install but I can definitely bear witness to their unethical business practices.