Trio Plumbing Co

Riahna K.

Trio was hired by Costco as a 3rd party service provider for a dishwasher install that I had purchased. I was the customer and had all of the interactions with them but Costco was the one paying the bill.

1. The 1st available appt they had was 3 weeks out. They would not give me a window of time - such as AM or PM - so I had to block out my whole day. It wasn't until the morning of the install that they called me to tell me a time.

2. I spoke with Trio 2 different times prior to the install and each time they went over the instructions for the day of... need to have supply lines on site, under the sink cleared out, etc. What they never said was that they were going to throw on a bogus fee at the last minute. It wasn't until the morning of when they called to give me my appt. window that they said: oh yeah and there's a $106 ""license"" fee. I said, ""no, this is for a Costco install and they are paying you"". I was met with a: no, this is in addition to what Costco pays us and we won't install unless we get paid. So I canceled them and they could care less.

Here is where it gets interesting (all verified with Costco after the fact when I called to file a complaint against them):
a. Trio gets paid by Costco even if I cancel the install.
b. Trio is NOT supposed to be charging this additional fee to the Costco customer and Costco was not aware they were doing this.
c. When a customer calls Costo to file a complaint (such as... the installer charged me an additional $106 fee that I wasn't aware of), Costco just reimburses the customer so the issue gets resolved for the customer and the install company (in this case Trio) does not get punished, in fact, they are rewarded. It's a flaw in Costco's system.

The bottom line here is that Trio is majorly taking advantage of people. They get paid by Costco even if they don't do the install because the customer doesn't want to pay their bogus license fee. And, when the customer does pay their bogus fee, they get paid double. I can't speak to the quality of their work since they never came out to do the install but I can definitely bear witness to their unethical business practices.

Heather S.

I called with a problem because was getting misinformation from Costco and another plumbing company. Instead of trying to help sort out the issue, was told it was basically my problem. The lady that answered the phone was rude and didn't want to be bothered. Then she got upset with me when I was frustrated and passed me to Mark who was equally as rude, interrupting me while I was speaking and again not offering any help to work with Costco. Mark raised his voice with me and offered no assistance in resolving the issue. At least the prior plumbing company made a call to Costco to try to resolve and called me back. Not this company. Not very customer centric at all.

Patti H.

We had our dishwasher installed by Scott Slais on Wednesday and we want to compliment Trio Plumbing and our installer. Scott was very professional and courteous and did a great job!
We highly recommend Trio Plumbing and definitely will call them for any plumbing needs we have!
Thank you again!
Patti and Mike Hackett

Robert C.

I just had a great experience with Trio and plumber Shawn. Courteous, professional, knowledgeable. I've already booked another appointment for other work now that I know I've found a reliable plumbing company.

Brian S.

Recently, one of our tenants at a rental property moved out and when the new tenants moved in, they reported several plumbing issues. Trio sent over a tech to service the dishwasher and a few other minor issues. The tenant reported that the dishwasher did not work. I heard multiple conversations between my wife and Trio office and the tech stating that the dishwasher is old, that she would like for Trio to assess the dishwasher, and to repair / replace if necessary. According to the new tenant, the tech discovered that the supply line to the dishwasher, which is located in the basement, was shut off. The tech then turned on the supply and started the dishwasher which appeared to be functioning normally at the time. According to the new tenant, the tech did not go back into the basement to see if the dishwasher had any leaks nor did the tech assess whether the dishwasher leaked upon draining as he reportedly did not cycle through to drain. I personally have done enough repair jobs to know that this could be a fairly common misstep, not cycling through to check for leaks.

A few days later, the new tenant called and told us that the dishwasher was leaking severely. Water was pouring into the basement. The tenant noticed water in the basement previously but was not sure of the source as they had not been in the basement when the dishwasher was running. My wife called the tech to discuss this issue. She also called the Trio office to try to work out this issue that is supposed to be guaranteed for 1 year. Our contention is that the tech failed to properly assess the condition of the dishwasher. He solved the fill problem but did not identify a possible leak. The water being shut off should have raised a red flag that there was a potential issue. We as landlords were not aware that the supply to the dishwasher had been shut off by the previous tenant.

My wife proposed that Trio go back over to the property, reassess the leak issue, and repair and/or replace the dishwasher but to waive the service call charge. That proposal seems fair in that Trio only addressed the fill issue but did not fully assess any possible leaks. Further, Trio would potentially make more money by replacing what is no question an old dishwasher with a new installation and make a loyal customer out a person who owns several properties.

The lady in the office suggested that my wife call Nick to request that he go back over the fix his misstep. Nick refused stating that the problem with the dishwasher was that the supply line was shut off. My wife asked Nick why he thought the supply line was shut off. My wife told me that Nick states that he assumed that the property was ""winterized"". In June? The property was vacant for one week.

My wife called Trio office to request to speak to a Supervisor. After 4 days and no call from a supervisor, my wife called again and spoke to Mark, who identified himself as the owner. Mark stated that his technician was correct in his action, that they were not going to go back to the job. He raised his voice, he was argumentative, he repeatedly talked over my wife when she tried to speak. Then, he called her back and continued to be argumentative, and hostile. She hung up on him. THEN, he called back again!! She did not answer.

According to Google Reviews and Yelp reviews, Mr Mark has a history of this type of behavior. He is completely unprofessional and rude.

We are going to buy a new dishwasher from Lowe's and we are going to tell them to use any other contractor besides Trio. If they cannot meet that requirement, then the deal is off.

Goopit D.

We had a dishwasher installed at our business today. It was delivered, installed and tested by Shawn, the service technician with professionalism and expediency. Super friendly guy.

Barb G.

We had a problem with our bathtub faucet and called several places. This was the company that would get to us the quickest.

They came in the day we called and shut off the water to the bathtub and said they could not come out and do the work until the following Tuesday. We called them on Friday.

They did come out on Tuesday and installed a new faucet. It definitely cost more than I expected, and they left my bathroom in a horrid mess, with dirt and shoe prints everywhere. My carpets had to be cleaned and my tub had to be scrubbed and bleached. Even the walls were dirty with

The invoice they gave me had no details about the work they did, just a short,unreadable note that I think said, ""capped water, fixed faucet"". I had to ask what brand they were installing.

The guy who came out was very nice, just very messy.

Mike H.

Trio did an outstanding job installing our new bathroom in our basement. 20 year old home roughed in for plumbing, but going the wrong direction; corrected by Trio, installed shower, toilet, sink, and wet bar. Great quality and a fair price.
Mike H

Lydia E.

After a house fire, my whole house's plumbing was done by Trio Plumbing. That was two years ago. Since then I have had the kitchen piping fall apart--literally. Trio repaired that at no charge since it was less than one year old, but they would have charged me for all the following:

The shut-off valve downstairs had to be replaced, the main bathroom water shut-off had to be replaced, and the most recent thing was the water heater had to be replaced. That's ridiculously poor workmanship. Needless to say, I hired a competent company (NOT Trio Plumbing) to fix the last three things.

Plus they often times don't obtain the permits they are supposed to get.

Do yourself a favor and do NOT hire Trio Plumbing.

Kate S.

Gave an arrival window of 10:30-12:30, doorbell rang at 10:30 exactly. In and out with two shut off valves replaced in less than half an hour. Awesome. Our only regret is not calling sooner.