TriCounty Services

Jody N.

When I first talked with the office I thought that the ""call fee"" was very high but schedule the appt anyway. Once here the service technician diagnosed and fixed the problem and even took a little extra time to work through the troubleshooting explaining details to my husband. Thank you.

M B.

My Home warranty insurance co had us use them. Home warranty rejected our case but I still asked Sarah the receptionist to send me quotes for a new furnace and air ducting. Still have not heard back. Horrible customer service. Do not use them.

P Agoura C.

Tri-County treated me in a very professional manner. TC was courteous, followed up with me as promised and provided all information I requested. My impression was the company really cares about its reputation. Thank you, Shanna.

Karen M.

Terrible! Rude! No idea of customer service. Some technicians are good, some downright terrible. They changed management a few years ago and last year there was a great tech but he moved. Office staff uncooperative. Owner a bully. They ""fixed "" some problems with my system but neglected to check if all was working and I came back to an inferno! BEWARE.

Kelsey T.

Last month my furnace stopped working, and with Google's help I found Tricounty Aire. When I called, the girl on the phone was very friendly, and gave me a 3 hour service window to get someone out to take a look. The repairman showed up within the first hour, and was knowledgeable and polite. The overall experience was painless. I will definitely use them again in the future.

Dino O.

I had an experience with this company that, I believe, shows one what sort of business they want to run...My heater was not running, so I decided to call TriCounty Aire to come out for an $79.00 inspection and assist me to get the heater running as quickly as possible...They sent out, Nick, a ""very experienced"" technician. He gave me a written summary of his findings which stated that ""the indoor blower motor had failed"" and that the cost to replace it would be $993.78 which would include a brand new blower motor, a new capacitor, and labor. He also recommended that I change out the entire heater for $4425.00 because ""it might be time to get a new one"".
But there was something about Nick's overly familiar attitude and demeanor that sent up red flags in my mind. So I checked with a handyman that I have used and respected and he told me that maybe I should just change out the capacitor and see if that was the only problem. I then went to my local parts house and the manager echoed the same sentiment. So I purchased a new capacitor for $3.31, went home, installed it myself in 5 minutes and lo and behold, the heater started right up and is working perfectly as I write this. This common sense approach saved me $990.47.
Since I would want to know (if I was the owner) if an employee had made such a grievous error, I called the owner, Shanna Nelson, to explain the situation. Instead she berated me and told me that, ""Nick is one of our best technicians"". If this is their best technician, I would hate to see the worst. I called back a second time and spoke to Britny Neumann and she told me that Nick had checked the capacitor and had found it to be fine. I was dumbfounded by her reply and asked her to please refund the $79.00 as the inspection was in complete error. I told her that I felt that Nick's recommendations promoted the sale of parts and services that would benefit only the company. She answered a very emphatic ""NO"". At any rate, it seemed to me that this company is very self serving and has no real interest in seeing that their customers are satisfied. It is very sad and telling when a person or entity cannot admit errors and make them right. Had they admitted their error, in a timely manner, and refunded my $79.00, I would right now be singing their praises, and probably adding 4 more stars to my review, instead of bringing these ugly facts to light.

Vinetta L.

Tricounty Aire installed new heating and air in 2010 and the units are the most efficient and quietest we have ever had. We had a winter service done the other day and Nick, the technician came out with a smile on his face. He was pleasant and thorough.

Tom M.

My air conditioner stopped working. When the tech got here he said he was pretty sure it was the capacitor based on my description of the problem. It was and he replaced it no problem. He had the part on his truck.

What I appreciated is that he answered all my questions and gave me a heads up that my unit uses the old style refrigerant. After we came inside to check the AC he looked at the inside unit and told me it is compatible with the new refrigerant and therefore won't necessarily need updating when it comes time to do the outside unit. I appreciate that kind of knowledge so I can mentally prepare and budget for future

Edwin M.

1000% satisfied customer!
This past summer my wife and I had some issues with our a/c unit. I was talking to a coworker about it and he gave me the phone number to the company which services his home. I gave Tricounty Aire a call and with in the hour they sent a well mannered service technician by the name of Grant to our home. According to my wife he was very polite and informative. As soon as I got home he introduced himself to me and explained what was going on with our unit. Not only did he show us what was wrong with our a/c unit but also showed us cracks that were in the heat exchanger compartment of our furnace.
Because of the thorough inspection that he did I could honestly say that he pretty much saved my families life. He ran the furnace for a quick second and placed a carbon monoxide detector at the vent in our child's bedroom and within seconds the darn thing went off. Due to this companies honest technician we have now replaced our 30 something year old system with a brand new York system.
The office staff was also great and very professional. They gave me a great price on the new unit and got it done within 2 days.

We couldn't be happier with any other company!

Peter G.

The service from Tri-County is awesome. We tired our heat in late december during a cold snap and no go. The excellent serviceman from Tricounty came out, diagnosed the problem and returned in time for Christmas to fix our heat. Kudos to the great people at TriCounty Air.