TriCounty Services

Lisa F.

TriCounty Services is NOT THE COMPANY TO CALL FOR FIXING YOUR FIREPLACE!

I was referred to this company for an urgent gas fireplace repair need. They assured me they could get the Pilot Assembly I needed and install it the next day. Cost? $1200!!! BUT, I was in a pinch to have it working for my short term rental guest who would not be happy without it working given the unusually cold weather report, so despite the fact that I had another quote for half that amount I agreed.

Then when the technician came out he said I also needed the Gas Valve replaced, they gave me another quote, $1500. Okay, $300 more, not too bad for the extra part I thought and I needed it fixed ASAP for a paying guest's satisfaction. BUT NO!!! IT WAS AN ADDITIONAL $1500!!!!!! $2700!!!!! for a Piot Assembly and a Gas Valve (gas valve was not confirmed to be the problem by other technicians who looked at it.) I was assured the extra costs was for EXPEDITED shipping and warranty besides the part and the labor.

When I asked for an itemized list of charges, over and over again I was told, ""Our system does not allow us to provide itemized charges."" Still, I needed the parts and installation ASAP so we bartered for a $200 discount. Great, the fireplace will be fixed at least withing two days with the expidited shipping, right? WRONG!!!! the Pilot Assembly part arrived in time to fix it the next day, but the Gas Valve (we were told would arrive the next day at the latest the following day a Friday) did not arrive in time for our guest to enjoy the fireplace. NOPE, it didn't arrive until the guest had left.

When they called to arrage the installation of the Pilot Assembly and the Gas Valve that finally arrived, again, I asked for an itemized explanation of the charges and was told the same thing, ""Our system does not allow us to give an itemized list of the charges.""

Then I was told, since they had the parts, what could they do to come out and install the parts for me. First I gave them a price I could be satisfied with, but after reading the other reviews (I should have read them first!) I decided I CAN NOT TRUST Tri County Services and cancelled all of the work. The stress they caused me and my guest with scheduling time frames to complete the work, changing the day/times because the part didn't come and then not being fixed at all in the time frame needed WAS NOT WORTH THE HASSLE!!!

I CHOSE TO PAY 1/3 THE THEIR QUOTED COST WITH A COMPANY AND TECHNICIAN I CAN TRUST. THE PILOT ASSEMBLY AND GAS VALVE PARTS TOGETHER COST LESS THAN $700!!! ADD INSTALLATION AND MAYBE $900 MAX!!!

Tri County Services made me feel uncomfortable and taken advantage of with EXCESSIVE charges from the start. Though the female agents I dealt with were kind and considerate during the process, the owner/manager
ABVIOUSLY has major integrity issues.

Jonathan H.

Looking to replace a gas water heater with an electric heat pump (HPWH) model. First, it's pretty galling that TriCounty charges $125 just to provide a quote (that, to be fair, they will credit back if you go with them). They will give no sense, not even a range, of installation or equipment prices over the phone.

But they are one of few companies I've been able to find in the Ventura service area that is listed on the 3C-REN and TECH Clean CA sites as participating in their respective HPWH incentive programs. It took a few calls to confirm that they maybe, probably, actually do participate in those programs (all the other local companies don't actually install heat pump water heaters). But I can't get any more detail without the site visit.

So, I decide to take the plunge and agree to the $125 site visit as they are apparently the only local option for the local/state HPWH incentives.

My appointment was for 8-10 AM. It is now noon. No call, no text, no email. This does not inspire confidence, and certainly isn't $125 service.

I've met with numerous other plumbers/HVAC installers this week that didn't charge for quotes AND showed up when they said they would.

Steve S.

Terrible. I Have an electronic remote on a gas fireplace that needed replaced. Giovanni P came out. The two of them informed that my firebox needed replacement. I immediately got a bad feeling. I replied that wasn't going to happen and I would be pleased if they could just replace the remote. They informed me they could replace the remote for almost $900 and because of the nature of the fireplace there would be no warranty for the work. This is for a part that costs about $100 on the internet. I declined. They called their office and said they could replace the part with a universal remote for $400 plus the $125 for the service call again no warranty. I simply could not trust these guys. I paid them the $125 for the service call and sent them on their way. Don't waste your time and money.

Stas K.

I called them for duct cleaning. they sent two workers to do an estimate. when they arrived they wanted me to pay $125 for an estimate fee. other company gave an estimate over the phone. anyway I declined to pay the surprise estimate fee. will be using the other company that gave a free estimate by telephone.

Cher S.

I've had hoods installed several times and this is 3-4X's more than I've ever paid. They said the price was the same If installed through roof or wall. $2500 installation quote. Instead of charging $125-they should give you a range so you can decide whether to throw your $125 away or not from the beginning. My contractor had already laid out the specifics.

Jerry B.

The technician (Giovanni) checked our gas forced air furnace and quickly determined that the igniter had failed. He repaired the problem quickly and did an extensive survey of the furnace and ducting. He was professional and knowledgeable. TriCounty Services provide good service and solved he problem quickly. I would recommend them to anyone.

Richard H.

Very good craftsmanship by Nicholas W and Josh R.

I heard about this business through our HOA reps and they have a good reputation so we decided to hire them to replace our kitchen fan duct system. We asked them to switch our 6 inch pipes for 7 inch pipes and were also hoping that they would expand the hole in the wall for the duct exhaust. A miscommunication happened between the initial assessor and the company so when the technician came to work on the vent, they simply took out one of the 6 inch pipes and connected a 7 inch pipe to a 6 inch. However, they listened to me and were also willing to fulfill our requests afterwards by doing an after service request. They did a reassessment, gave a new estimate (with some consideration for the service we paid for the first time around), and were willing to come back and do the job with the same technicians. Also, I guess the initial miscommunication wasn't too bad because I got to see a sample of their work. When I got home to see their work on the first job they did, I was impressed by the materials they used and their craftsmanship (I was actually thinking, ""Damn... Nice job!"" I unfortunately didn't take a picture of it), so I had faith that they were going to do a great job when they came back to do the job to our requested specifications. I am now happy to say that they did an awesome job replacing our kitchen duct system and they also added a little extra touch at the end of our exhaust duct to cover up the hole when the fan is not in use. I am so grateful for this company's professionalism and excellent work despite my struggles to stay composed when things didn't go my way and I hope they will be willing to work with me again. Thanks for everything

Martha H.

From the front office to the Service Technician the first visit was within 3 hrs. On a cold day with a misbehaving furnace that is much appreciated.. Dedra in the office was efficient and explained exactly what I could expect. The field technician texted and arrived within the agreed time. Giovanni the technician is knowledgable and took the time to explain what was happening and how he can repair. He was patient and through. I will recommend this company highly

Samuel G.

Excellent job restorin our gas log fireplace!

Margaret T.

Emailed concern at 7:00 p.m. Phone call from Tri-County the net morning and by afternoon tech was at my door! And it was 100 degrees out! Same tech I had last summer came , though I did have a different one in March when I had the unit checked. I think I have a more serious problem but at least we got through the heat of last week.