TriCounty Services

R S.

I have been a loyal customer of Tri County Services for years. I started with them when I first moved here from New York and have stayed with them the three times I moved.

Today Giovanni and Librado made a service call. I know Giovanni from previous visits. He is a great guy who does his job well. I met Librado today and both guys were helpful with their findings and recommendations.

Deirdre, who I have been picking on and annoying for years is really a great person who does her best to help every time I call. Based on all the experiences I have had with Tri County I would definitely. recommend them.

Cassie W.

Sarah was so nice & helpfully and went above and beyond to get quotes and expedited scheduling set up for us. I will definitely be calling them again for any future needs just because of the customer service from Sarah.

Doris L.

After two days of dealing with incompetent people at other compamies, dealing with Sarah at Tri-County Services was a breath of fresh air. After three days with no gas because of a leak I was looking for somebody who could come out that day because my home warranty company didn't have anybody for another two days. I was going to have to pay out of pocket and wait for reimbursement at the warranty companies rates. Without even knowing if they were getting the job Sarah had me send her pictures of the leaky valve on my 80 year old furnace (that's not a typo, it's the original from from when the house was built) to be sure they could get the valve that day. It turned out they couldn't so I told her thank you, but that I would just keep the appointment I had with another company the next day. Rather than just saying OK, Sarah asked me to please give them the opportunity to give me a bid if I had to replace the furnace. I said that if that happened I would have to wait for someone from my warranty company. When I told her who the warranty company was she said they work with them (who knows why the warranty company didn't find them when looking for same day service). She called the warranty company herself to have the job changed from a customer buyout to an approved service provider. The job hasn't started yet but Sarah undoubtedly saved me alot of grief and money. THANK YOU SARAH!!!

Alanna J.

TriCounty Aire came out to check on some work they did on my heater six months ago , they changed my filter, checked my new controllers, and checked my furnace . Always nice to know a vendor that did work for you follows up. Good job.

Bradney F.

Shouldn't even get 1 star. At least they showed up, even though they were an hour late. Horrible company, I wasn't going to leave a review but now they made me. In July it was 116 degrees in the house so said the tech. We originally called because the air conditioner came on out of no where and was blowing hot air. Tech came out and told us that it was out of Refrigerant, told us to buy a new system for $5000 or more, or to get a bucket of ice and a fan, mind you I have two little babies. Called another company, they came fixed the sensor and we had cold air in 1 hour. They said they wouldn't leave until it was fixed because of the kids, on top of that they weren't taking new customers but they knew I had kids and made it a priority. Now 5 months later they send me a past due invoice for an invoice I paid, sent the copy of the paid check and they had nothing to say. The office girl Sarah has no compassion or customer service skills. Not even a sorry for the mix up! I Asked for the owners name and Sarah said she can't give that out. This company is a rip off and a joke. If you want a company that doesn't care and just wants money then hire them.

Jody N.

When I first talked with the office I thought that the ""call fee"" was very high but schedule the appt anyway. Once here the service technician diagnosed and fixed the problem and even took a little extra time to work through the troubleshooting explaining details to my husband. Thank you.

M B.

My Home warranty insurance co had us use them. Home warranty rejected our case but I still asked Sarah the receptionist to send me quotes for a new furnace and air ducting. Still have not heard back. Horrible customer service. Do not use them.

P Agoura C.

Tri-County treated me in a very professional manner. TC was courteous, followed up with me as promised and provided all information I requested. My impression was the company really cares about its reputation. Thank you, Shanna.

Karen M.

Terrible! Rude! No idea of customer service. Some technicians are good, some downright terrible. They changed management a few years ago and last year there was a great tech but he moved. Office staff uncooperative. Owner a bully. They ""fixed "" some problems with my system but neglected to check if all was working and I came back to an inferno! BEWARE.

Kelsey T.

Last month my furnace stopped working, and with Google's help I found Tricounty Aire. When I called, the girl on the phone was very friendly, and gave me a 3 hour service window to get someone out to take a look. The repairman showed up within the first hour, and was knowledgeable and polite. The overall experience was painless. I will definitely use them again in the future.