TriCounty Services

Jonathan H.

Looking to replace a gas water heater with an electric heat pump (HPWH) model. First, it's pretty galling that TriCounty charges $125 just to provide a quote (that, to be fair, they will credit back if you go with them). They will give no sense, not even a range, of installation or equipment prices over the phone.

But they are one of few companies I've been able to find in the Ventura service area that is listed on the 3C-REN and TECH Clean CA sites as participating in their respective HPWH incentive programs. It took a few calls to confirm that they maybe, probably, actually do participate in those programs (all the other local companies don't actually install heat pump water heaters). But I can't get any more detail without the site visit.

So, I decide to take the plunge and agree to the $125 site visit as they are apparently the only local option for the local/state HPWH incentives.

My appointment was for 8-10 AM. It is now noon. No call, no text, no email. This does not inspire confidence, and certainly isn't $125 service.

I've met with numerous other plumbers/HVAC installers this week that didn't charge for quotes AND showed up when they said they would.

Steve S.

Terrible. I Have an electronic remote on a gas fireplace that needed replaced. Giovanni P came out. The two of them informed that my firebox needed replacement. I immediately got a bad feeling. I replied that wasn't going to happen and I would be pleased if they could just replace the remote. They informed me they could replace the remote for almost $900 and because of the nature of the fireplace there would be no warranty for the work. This is for a part that costs about $100 on the internet. I declined. They called their office and said they could replace the part with a universal remote for $400 plus the $125 for the service call again no warranty. I simply could not trust these guys. I paid them the $125 for the service call and sent them on their way. Don't waste your time and money.

Stas K.

I called them for duct cleaning. they sent two workers to do an estimate. when they arrived they wanted me to pay $125 for an estimate fee. other company gave an estimate over the phone. anyway I declined to pay the surprise estimate fee. will be using the other company that gave a free estimate by telephone.

Cher S.

I've had hoods installed several times and this is 3-4X's more than I've ever paid. They said the price was the same If installed through roof or wall. $2500 installation quote. Instead of charging $125-they should give you a range so you can decide whether to throw your $125 away or not from the beginning. My contractor had already laid out the specifics.

Jerry B.

The technician (Giovanni) checked our gas forced air furnace and quickly determined that the igniter had failed. He repaired the problem quickly and did an extensive survey of the furnace and ducting. He was professional and knowledgeable. TriCounty Services provide good service and solved he problem quickly. I would recommend them to anyone.

Richard H.

Very good craftsmanship by Nicholas W and Josh R.

I heard about this business through our HOA reps and they have a good reputation so we decided to hire them to replace our kitchen fan duct system. We asked them to switch our 6 inch pipes for 7 inch pipes and were also hoping that they would expand the hole in the wall for the duct exhaust. A miscommunication happened between the initial assessor and the company so when the technician came to work on the vent, they simply took out one of the 6 inch pipes and connected a 7 inch pipe to a 6 inch. However, they listened to me and were also willing to fulfill our requests afterwards by doing an after service request. They did a reassessment, gave a new estimate (with some consideration for the service we paid for the first time around), and were willing to come back and do the job with the same technicians. Also, I guess the initial miscommunication wasn't too bad because I got to see a sample of their work. When I got home to see their work on the first job they did, I was impressed by the materials they used and their craftsmanship (I was actually thinking, ""Damn... Nice job!"" I unfortunately didn't take a picture of it), so I had faith that they were going to do a great job when they came back to do the job to our requested specifications. I am now happy to say that they did an awesome job replacing our kitchen duct system and they also added a little extra touch at the end of our exhaust duct to cover up the hole when the fan is not in use. I am so grateful for this company's professionalism and excellent work despite my struggles to stay composed when things didn't go my way and I hope they will be willing to work with me again. Thanks for everything

Martha H.

From the front office to the Service Technician the first visit was within 3 hrs. On a cold day with a misbehaving furnace that is much appreciated.. Dedra in the office was efficient and explained exactly what I could expect. The field technician texted and arrived within the agreed time. Giovanni the technician is knowledgable and took the time to explain what was happening and how he can repair. He was patient and through. I will recommend this company highly

Samuel G.

Excellent job restorin our gas log fireplace!

Margaret T.

Emailed concern at 7:00 p.m. Phone call from Tri-County the net morning and by afternoon tech was at my door! And it was 100 degrees out! Same tech I had last summer came , though I did have a different one in March when I had the unit checked. I think I have a more serious problem but at least we got through the heat of last week.

Eleanor K.

I was relying on TriCounty Services for months last year in desperate attempts to get my 8-year-old Regency fireplace insert to operate. My frustrations stemmed in part from the fireplace insert itself, but also with the fact that the same tech was never dispatched to my house twice, so inconsistency in service was sorely lacking, while I was spending a fortune in parts. When I voiced my concern, I felt like I was heard. I got Giovanni one time and requested him for every visit after that. That's when things started to look up! I decided to chuck the old fireplace insert for a new one, which TriCounty Services ordered for me. The insert took about 9 weeks to arrive (so I'll be enjoying it next season) and, I'm not going to say it's not pricey, but TriCounty Services offered a no-interest payment plan for me, and the delivery and installation was nothing less than top-notch white glove service. Four diligent, professional, courteous, service-oriented, and knowledgeable techs showed up to my home (including Giovanni) and the end result, albeit, expensive -- is spectacular. If it weren't for the few hiccups at the beginning, I'd give 5 stars.