Tri-Care Services

Mike M.

Pros: 1. The company was responsive and was able to get a plumber to our home within a couple of hours of calling them on a Saturday (on an emergency basis - $150/hr with a 1 hour minimum). 2. Our technician, Izzy, was a very nice gentleman. He was kind, knowledgeable and did a nice job. Cons: 1. Our technician did not have the CPVC to complete the job on Saturday night. He was able to put a CPVC cap for the night to temporarily fix the problem for the night but had to come back the next morning. 2. Because our technician did not have the materials (basic parts), we were charged $150 per hour for the technician to drive to a store to buy replacement parts. This drove up the cost of time/labor. For 45-60 mins of actual work to fix the plumbing problem, they charged $262 for labor. They reused the same black value (in the picture) that we had on the house so the only parts needed was the CPVC. Total cost was $292 when I believe it should have been more reasonable - $150 (hr minimum) + $30 in parts. Up-charging customers for addition time because your technician did not have basic CPVC parts on his truck is ridiculous. Tri-Care is a great choice when you are planning future plumbing needs (I'll likely use them again) but for an emergency service, make sure to provide as much detail (i.e. - send pictures, be extremely detailed when requesting emergency services) to prevent running into my situation/circumstance.

Phyllis W.

George provided our family with exceptional customer service. His personality mixed with his expertise was exceptional. I have never had such a great experience when it comes to plumbing as I encountered today. Hands down, they are the best plumbing company I have ever used!

Christine S.

Look no further! We have used Tri-Care Services for all of our plumbing needs from our personal home, to maintenance on our rental properties to plumbing installation on a new build. They are experienced, professional and personable. Sam has been a pleasure to work with and very well versed in code and ensuring the work is done right! Kelly is very pleasant and ensured all permits and inspections were set always keeping us in the loop. Go Local and go with Tri-Care!

Charles M.

Very pleased with the tech that came to my home. He was very pleasant, answered my questions and also helped with another concern I had in my home that I had not called in about. The tech fixed the issues very quickly and efficiently. The only complaint I have is that their office told me a tech would be at my home between 1pm - 4pm. After waiting all this time the tech did not arrive until 5:30 pm. I was not thrilled about this but again the tech that showed up was great and the price was very reasonable.

Steve K.

I had Tri-Care install an Aquasana whole house water filtration system. They provided a competitive quote, showed up on time, completed the work as requested and their final bill was consistent with their quote. The plumber clearly knew what he was doing and suggested a layout for the system that minimized the space needed. We love having clean filtered water for our home! I highly recommend this company. They are honest and reliable.

Leslie J.

Everyone is always looking for a company that is reasonable priced, efficient & timely manner. Sam Watson with Tri-Care Services is more than that. From Kelly who answers the phone always friendly, kind and understandable of situations. No one every mentions other great things they do. We had to comply with the Homeowners insurance request for a specific receipt remarks and keeping the damages parts. When George came out and we explained to him what we needed he knew what to do and how to handle things. He even suggested and upgrade for the type of hose for an additional plumbing issue separate from the original problem. Want the Best of the Best? Call Tri-Care Services Leslie & AJ

Kimberly C.

Thank you Tri-Care for doing a great job replacing my water heater at a great price. Technician was very polite and professional. Highly recommend!

Aiyana E.

This interaction started off good. Kelly, who made the appoint and was our phone contact, is pleasant. George, the technician, who serviced our heater is knowledgeable and fixed the initial problem. He even tried to be helpful. Here is where things go wrong. George noticed that our main valve inside the garage attached to our Culligan water system was leaking. He asked if I wanted him to fix/replace it while he was here. I said, """"yes"""". In the process, he broke the PC piping and didn't have the same size on his truck. At this point, I asked if he just wanted me to call Culligan and have them take care of it. He said, """"No, we""""ll take care of it. I was trying to be nice and this is what happens."""" I told him I appreciated it. George ended up having to go somewhere on Nebraska Avenue to get the part. He returned 1 1/4 hours later and fixed the pipe. I thanked him and was ready to settle the bill. It was $357.50. This included the pipe and the time it took to get it. Okay, I understand he was trying to be helpful and inadvertently broke something, but should I be penalized. I called the office to see if we could at least meet in the middle because I did ask about calling Culligan to correct the problem. Sam answered the phone. He was not willing to consider anything I had to say. """"Ma'am, it was your pipe. We don't carry that size on the truck. How old is your house?"""" I told Sam our system was not as old as the house; we put it in after we purchased from the previous owners. """"Then, how long has it been sitting in the sun?"""" It's not in the sun; our system is in our garage. That's when he raised his voice and when I asked him to lower it, he said he couldn't hear well and had to speak loudly. This was not the case at the beginning of our conversation. I realized Sam was not willing to listen to my concerns and was set on charging me for their mistake - no compromising. The conversation ended with me stating I would pay because I wasn't going to make this a bigger issue for me. He could unequivocally know his company would never do work at our house or for me again. Our neighbors network - I will share my experience.

John V.

Used for a gas isolation valve to be installed for a drying as it switched from electric to gas. Price was fair for a quick job, local """"master"""" plumber was charging three times for this 30 minute job not including parts so gave them a try. Showed up early but called ahead. Was disappointed that they did not show up with part that was told I did not have and they would need to bring, but was not charged for time to go get part so that's fine. Technician also spotted some items that recent home inspection did not catch will be a job for me and Home Depot but thankful all the same. Will be my first call if I need help on any of the projects or have something I am not comfortable doing myself. Thanks guys! I have a dryer that works well and no gas leaks. Also after hours phone was great for my schedule.

Charles V.

Have used Sam and his staff on a few occasions for shower repairs and installation for Kitchen sink and garbage disposal. The staff were polite, professional and on time. The pricing was as quoted and we were very satisfied with the completed jobs. They are a family owned business that takes pride in their work and finds solutions that help the customer without additional costs. Would use them again in the future.