Tri-Care Services

jeff w.

Sam and his staff are true experts in their field. His integrity and professionalism are second to none. As a fellow business owner I appreciate when someone explains what he's going to do and how he's going to do it. Tri Care Services will do whatever it takes to earn your business for life! I highly recommend them!

Thomas P.

Do not use this company whatever you do. The owner will give a huge speech about he uses the best products and sell you on paying more for his services. The best part was after he messed up the job and never got a permit Sam refused to fix without charging me more money. I had to have another company come and fix all of his had work and they actually just had to start from scratch. Never use this company.

Doug K.

Have used Sam and his staff on a few occasions for shower repairs and installation for Kitchen sink and garbage disposal. The staff were polite, professional and on time. The pricing was as quoted and we were very satisfied with the completed jobs. They are a family owned business that takes pride in their work and finds solutions that help the customer without additional costs. Would use them again in the future.

John S.

Pros: 1. The company was responsive and was able to get a plumber to our home within a couple of hours of calling them on a Saturday (on an emergency basis - $150/hr with a 1 hour minimum). 2. Our technician, Izzy, was a very nice gentleman. He was kind, knowledgeable and did a nice job. Cons: 1. Our technician did not have the CPVC to complete the job on Saturday night. He was able to put a CPVC cap for the night to temporarily fix the problem for the night but had to come back the next morning. 2. Because our technician did not have the materials (basic parts), we were charged $150 per hour for the technician to drive to a store to buy replacement parts. This drove up the cost of time/labor. For 45-60 mins of actual work to fix the plumbing problem, they charged $262 for labor. They reused the same black value (in the picture) that we had on the house so the only parts needed was the CPVC. Total cost was $292 when I believe it should have been more reasonable - $150 (hr minimum) + $30 in parts. Up-charging customers for addition time because your technician did not have basic CPVC parts on his truck is ridiculous. Tri-Care is a great choice when you are planning future plumbing needs (I'll likely use them again) but for an emergency service, make sure to provide as much detail (i.e. - send pictures, be extremely detailed when requesting emergency services) to prevent running into my situation/circumstance.

Leslie O.

If anyone is looking for a plumbing company to do any work DO NOT call TriCare Services in Wesley Chapel. They are horrible. All the owner talks about is how he is this and that and his wife who you schedule service through is rude. All they want is your money and they will not do anything to work with you or help you out in anyway. They also advertise about giving a military discount but you must be on active duty to get it. Again DO NOT hire this company. You will be sorry. I have paid them 700.00 to finally end up replacing my hot water heater. After I had already paid them 360.00 I asked them if they could cut me a break and help me out and I was told by the owners wife that they have to pay there bills and I could always go with another company if I didn't like they way they do business

K R.

I called Tri-Care Services since they were officially authorized by Rinnai to install my Rinnai tankless gas water heater. They give me an estimate over the phone to replace my old tankless gas water heater. It was a straight replacement and it took them less than 1.45 hrs to complete the job. I bought the Rinnai water heater through Amazon and Tri-Care Services installed it for me. Parts and labor was very reasonably. I called other plumbing companies to give me an estimate they were over $2 K using yelp and gave the same details for the replacement job. Be careful with companies they can rip you off (steal your money). Do your research through the internet how much is the job your asking to do within your area before calling for estimates. You will be shocked how many companies are thieves. Overall, I highly recommend Tri-Care Services for their job quality, quick respond and installation. Again, they were honest and priced correctly for the job performed. They also told me about the rebate through the gas company but I already knew that from the Rinnai website.

Robert S.

This interaction started off good. Kelly, who made the appoint and was our phone contact, is pleasant. George, the technician, who serviced our heater is knowledgeable and fixed the initial problem. He even tried to be helpful. Here is where things go wrong. George noticed that our main valve inside the garage attached to our Culligan water system was leaking. He asked if I wanted him to fix/replace it while he was here. I said, """"yes"""". In the process, he broke the PC piping and didn't have the same size on his truck. At this point, I asked if he just wanted me to call Culligan and have them take care of it. He said, """"No, we""""ll take care of it. I was trying to be nice and this is what happens."""" I told him I appreciated it. George ended up having to go somewhere on Nebraska Avenue to get the part. He returned 1 1/4 hours later and fixed the pipe. I thanked him and was ready to settle the bill. It was $357.50. This included the pipe and the time it took to get it. Okay, I understand he was trying to be helpful and inadvertently broke something, but should I be penalized. I called the office to see if we could at least meet in the middle because I did ask about calling Culligan to correct the problem. Sam answered the phone. He was not willing to consider anything I had to say. """"Ma'am, it was your pipe. We don't carry that size on the truck. How old is your house?"""" I told Sam our system was not as old as the house; we put it in after we purchased from the previous owners. """"Then, how long has it been sitting in the sun?"""" It's not in the sun; our system is in our garage. That's when he raised his voice and when I asked him to lower it, he said he couldn't hear well and had to speak loudly. This was not the case at the beginning of our conversation. I realized Sam was not willing to listen to my concerns and was set on charging me for their mistake - no compromising. The conversation ended with me stating I would pay because I wasn't going to make this a bigger issue for me. He could unequivocally know his company would never do work at our house or for me again. Our neighbors network - I will share my experience.

Lisa C.

Very pleased with the tech that came to my home. He was very pleasant, answered my questions and also helped with another concern I had in my home that I had not called in about. The tech fixed the issues very quickly and efficiently. The only complaint I have is that their office told me a tech would be at my home between 1pm - 4pm. After waiting all this time the tech did not arrive until 5:30 pm. I was not thrilled about this but again the tech that showed up was great and the price was very reasonable.

Lisa S.

George provided our family with exceptional customer service. His personality mixed with his expertise was exceptional. I have never had such a great experience when it comes to plumbing as I encountered today. Hands down, they are the best plumbing company I have ever used!

Trish R.

They showed up on time and ready to go. No having to run to the store and bill me for the time. He was in and out in an hour and the repair ended up costing 1/2 of what the other plumber was going to charge me. Awesome service! When I need a plumber these folks will be the first ones I call.