TrenchFree

Wendy W.

TrenchFree came out to install a new lateral back in September 2014. The lateral replaced was only from the house to curb since we couldn't afford to do the entire way to main sewer line. It involved going into the city streets.

Fast forward a year later, we are having back up problems again. We called TrenchFree yesterday 8/21/15 to have them come check out what the heck was going on and they came right away! The two young gentlemen (wish I got their names) that came were very profession, polite and patient. They checked and ruled out nothing was wrong with their line, but the problem was coming from the unreplaced old clay pipes (curb to main sewer line). Roots are growing and causing blockage. They didn't have their actual work truck because they came in a hurry in their boss's nice truck from a different job site, so they drove to Home Depot to rent a snake machine! They cleared the line for us and didn't even charge. Wow...that's what I call customer service. I work in the service industry and that's the type of things we talk about constantly... going the extra mile.

Thanks to them we have a little extra time to figure out next steps. We definitely will be calling them for an estimate ASAP. The first time Ernie came out to give us an estimate (camera the lines for free too) and he was awesome and explained everything in a way we understood, a huge reason why we chose TrenchFree in the first place!

John K.

I had a great time yesterday dealing with Ernie VillaLobos about getting my sewer line replaced! Now it seems a little strange considering the subject to talk about a great experience but I must say Ernie is an absolutely great guy.
After carefully explaining his video inspection of my sewer lateral he recommended that I not hire his company to fix it! He told me I could get another five or 10 years of use from the line before paying thousands of dollars to have it replaced.
I find that honesty refreshing and only wish that all the service people I deal with were as straightforward and helpful as Ernie.
I almost never give five stars on Yelp but TrenchFree deserves it. You will not be disappointed.
Easy John

Sara S.

We found out at 1pm that we had a leak in the main water line running under the ground (and under huge redwood trees) from street to house. Researched options and found Trenchfree on the web, called them at 1:30, Juan shows up at 2:30, gives me a verbal quote followed couple of hours later by a written quote via email. The quote was the at least $1000-$2000 cheaper than the other quotes that we got, and it also had no ifs and buts like the others. Authorized immediately. Two-member crew shows up at 8:15am next morning, finishes the job by 4pm with very little noise or other inconvenience to us. The tree roots were tricky but they were able to get through them fine (Other plumbers were not so confident when they gave us the quote). Trenchfree also cleaned up the site as if it were never touched in the first place. We are so happy that we replaced our 40-yr old PVC pipe with HDPE, and we are so glad we went with Trenchfree for the job.

Rose G.

We live in San Francisco and our home was built in 1928. I am from NYC and know nothing about sewer lines, although now I have a good education. We had a serious issue of old, deteriorated pipes. My plumber who does excellent conventional work told me it would take a month to do the repair, there would be extensive damage to my basement floor and garden patio that would have to be repaired and there would be a tremendous mess.
Luckily, someone mentioned relining the pipes with epoxy as opposed to replacing them and I was fortunate to find TrenchFree. There are not many companies doing this type of work in San Francisco so I could not get multiple estimates. It was not cheap but there was no destruction to any of my floors and they said the work could be done in four days.

The company did what they promised. It was a complicated job. The final day the crew did not leave until close to 10:00 PM but my sewer lines were functioning properly when they left.

Jerry H.

After having our sewer line cleaned out three times in the past year, I thought we definitely needed to have our lateral replaced. I called another highly recommended company to get an estimate for having it replaced and they gave me an estimate of $5890 without looking through the line with a camera as far as I know (they didn't say they looked at it with a camera or show me any footage).

I looked for another highly recommended company to get a second bid from and found Trenchfree, called and set up a time to get the estimate. Ernest arrived on time and seemed very surprised any company would bid on a sewer lateral replacement without looking at the line with a camera to make sure it actually needed to be replaced. He set up his camera to look at the line and said it does not need to be replaced and that the likely reason it had to be cleaned out repeatedly was because whoever did it didn't do a thorough enough job initially. That made sense because the second guy that came to clean it out did seem to do a much more thorough job of grinding out roots growing in (neither of these guys were from Trenchfree). Anyway, he said the line looked really good and would most likely need to get cleaned out about once a year.

Jeff R.

After having several backups, I decided it was time to see what was going on in the main lateral line. TrenchFree came out and sent a camera down and showed me where pipe damage and root incursions were. The trench-free replacement went very smoothly. The crew showed up on time the day of the scheduled work and had the job completed very quickly. I was surprised when I got a call from them just after lunch. I was sure they were calling to tell me they had a problem, but they were calling to tell me that they were done and packing up! They were back the next day for the inspection and to fill in the holes. When they were done, the front yard looked as if no work had been done. Extremely good experience with this company.

Kh L.

I hired them based on the reviews here and they did not disappoint... they're real professionals... everyone from the person who gave the estimate to each crew member... they were courteous, prompt and professional. They took their time to get the job done correctly. Very impressed!!! **Ernie, the one who came out to give me the estimate, is not a salesperson... He is genuine. He gave me a very fair price without trying oversell... Really nice guy.

Update - I believe a true measure of a company's commitment to quality and service is how they treat you after they've been paid. I had a couple of issues about a month after the job was done. I really appreciated the fact that they promptly sent someone to fix the problem both time.

Grant H.

Always suspicious when a company has nothing but 5-star reviews. These guys deserve the entire constellation. Very professional, prompt, courteous, get the job done attitude with minimal intrusion, and leave as though they were never there.

This technology doesn't come cheap but given the option of tearing up asphalt, pavers or concrete patios, the job gets done in 1/10th the time with 1/100th the chaos of trenching up the outdoors. Given the overall expense and inconvenience of trenching and replacing the landscape and hardscape, it's a no-brainer. 6-stars if it was an option!

* * * * * *

Pam H.

Called Trench Free at 7:00am about a visible leak in our water line running to the main line in our 1960's era track home. By 9:00am they had come out to see the issue and do an estimate, at 10:00am we signed the estimate, and by 12:30 guys were at our house getting right to work. It's now 5:45pm and they've been gone for an hour, the job finished and no trace of them even being here. I think my lawn actually looks nicer than it did before they dug one small area for access.

The guys doing the work were efficient, honest and 100% professional. The price was fair. And I cannot say enough about how quick and painless the entire process was.

If you live in a 50-year old house, have been pretending the galvanized pipes under your front lawn are just fine, and you've grown accustomed to having running water, maybe you should call these guys.

brian k.

I've worked with Trenchfree in business to business relations. I can say they are great to work with, always each to reach, responsive, responsible, etc...

As I look at all the great reviews for them, I am not a bit surprised.