TrenchFree

Pierre D.

Top marks for these folks. They returned all calls promptly; they showed up as promised, and on time; and they were super courteous with my 90 year old mother who was getting the work done.

I made all of the arrangements from the South Bay for the work to be done at my Mom's house in Hayward. I couldn't be there when Carlos went out to quote, but in reviewing with Mom later in the day Carlos had even shown her the scope of the pipe that needed sleeving (sewer line from the house to the street). He also had no problem answering my follow up questions.

The crew arrived on the scheduled day and got right to work. The job took a little longer than anticipated as the line was WAY deeper than everyone thought it would be, but they made sure it was hooked up at the end of Day 1 so that Mom could ""do her thing"". Day 2 they got the city inspection and sign off, and started the finishing work. Day 3 was for the finishing touches.

Mom's comment today: ""Drains doing well. I think I would give them a five. On time, kept things neat, cleaned up when they were done. Haven't had any problems.""

Great to work with. Thanks!

Ray H.

Very nice and professional. Carlos, estimator came by to give me a quote. Carlos went through the trouble to use the camera look for sewer blockage and open up the manhole to see the connection between the county line and my lateral. All at no cost.

Don't have the quote yet but good experience so far.

Larry W.

TrenchFree deserves the 5-star reviews!

Carlos arrived exactly at the appointment time for the estimate to replace my sewer line. He was the only person who opened both manhole covers near my house to make sure he didn't miss anything.

Later in the day, I received a very detailed written estimate online (which also acts as the contract if you accept by signing online). Of the five companies I contacted, TrenchFree was the only one that gave a written estimate.

The estimate was actually the lowest, which was a pleasant surprise. (Even my plumber commented how inexpensive it was). Not having to trench was a bonus.

The crew also arrived exactly at the appointment time, both to replace the sewer line, and for the city inspection.

Everyone I interacted with was courteous. I pretty much sat back and they took care of everything.

Leah R.

Great service, great work. I am happy with Trenchfree. Our water pipe line running from city valve to our house had a major leak and blockage from tree roots. Trenchfree provided an elegant solution with minimal disruption to our front yard. They arrived quite fast, assessed the situation, performed the work, got a city permit and all without my involvement. Invoice was emailed to me after the city permit was issued and payment was made easily online. Carlos was the rep that helped me out. Most recommended.

Teresa E.

I can't say enough about this company. We had to have a sewer line replaced. They showed up when they said, they were clean, professional. It is a horrible job and in the 90' heat, they never missed a beat. They handled ALL the inspections and the only hold up was on the inspectors. They explained everything, what they did, why and options. They cleaned up and repaired everything. We had a small leak in the sprinkler line that no one knew about, they were there the next day to fix it. Pipe had cracked back from where they were working and they fixed it!!!!! These guys are great..Thank you Felipe Sanchez and your crew!!

Stu A.

I talked to two other companies before TrenchFree. The first came out, and said they would charge $325 to video scope the pipes, which will be credited back to the job if you go with them. They then started to do a ""used car"" pitch on me. Starting with a high price, and as I didn't move, they continued to offer discounts. After they left, I called another reputable plumbing company in Mountain View. But this time, I just asked them to quote over the phone. They quoted a price that was in line with the final price from the first company. They don't have their own concrete team, which I saw as a disadvantage, if for no other reason, it adds more cost. Finally, I talked to TF. I gave them the length of the job over the phone, and they gave me a better price. I asked for an appt. When they came out, I thought they might bump up the price. Nope. They were consistent. I did ask them to do more concrete work, replacing a whole 8' section. So the price went up $100. I was good with that. The sprinkler pipe that ran next to the sewer pipe got cut in two places. The first one, they caught. The second one, I found after the job was done. They came out and repaired it the next day. I'm no expert, but the pipe work that I saw them do looked expert to me. The communications to me from start to finish were professional. And the most visible part of the job - the replaced concrete walkway - is perfect. 5 star company.

Tracie S.

Such an awesome experience! I worked with Carlos- he was professional and prompt, answered all my questions and kept me well informed of what was going on, what needed to be done- all on top of doing great work for a manageable price. I don't have one bad thing to say and was very pleased with them and the entire process. And, the fact that my plumbing stoppage was so critical- I was especially thankful that their team was able to schedule me the next day, despite it being the Memorial day weekend coming up! All that being said, they've found a loyal customer whom will for sure come back if needed (hopefully not though!) (o"".

Helen P.

I scheduled TrenchFree on short notice to evaluate a prospective home purchase. It was an old home where the clay sewer is nearing the end of its useful life (50+ years), and we were concerned about whether we would be hit with a big repair cost in the near future. The technician (Carlos) came out on time (early, actually), called me immediately after the visit to clearly explain what he found - some roots in the line, but nothing critical requiring immediate service - and provided the very honest assessment that no work was needed right away, unless a problem arose. I hope to never need their service, but if I do need sewer work, they'll be at the top of my list. Appreciate the quick turnaround, professionalism, and honesty.

Brian B.

STOP reading other reviews, and call TrenchFree, NOW!

TrenchFree replaced my original waterline with approximately 40' of new 1"" HDPE.

My neighbor discovered a leak at our water meters at the street, and immediately called the water company (The water meters are centrally located between our parcels at the property line we share, and the water lines run diagonally across the yard to both houses).

While I was at work, my neighbor noticed a fast flowing water leak at the sidewalk and immediately contacted San Jose Water Company. They came out fast, inspected, and determined that it was my line leaking (after the meter), and therefore shut it off. During their inspection, they determined I was losing 360 gallons per minute! @_@

I arrived back home for lunch at 11:30am, and read the notice left behind by the water company. I immediately began calling repair services on Yelp, and after getting turned away (""We don't do that."" or ""No one can come out, today."") I landed on TrenchFree. This was a blessing in disguise!

I called TrenchFree, and they dispatched the owner and he arrived in a 30 minute window and immediately presented a solution to my problem.

I've never had to deal with an issue like this before, and Juan@TrenchFree made a complicated repair process a breeze!

The breakdown of events:

Thursday AM: BIG leak discovered. 12pm: TrenchFree is on the job and schedules for hidden underground utilities to be identified.

Friday: Utility workers locate and mark some hidden underground utilities on the surface.

Weekend.

Monday: Utility workers return, locate and mark the rest of the hidden underground utilities.

Tuesday AM: The job is started and completed, and we are happy campers!

Give Juan@TrenchFree a call if you ever find yourself in any of these situations that other Yelpers are experiencing.

Haluk O.

We had a main water line leak and it was not visible, it was under the side walk. I contacted several companies to get an estimate and they all were very high and would break the concrete to repair the pipe. A friend of my recommended TrenchFree company and I called them and made an appointment for an estimate. On the scheduled day Carlos Dias came on time to give me an estimate. He was one of the friendlies person ever. He explained what they are going to do to fix the problem. The estimate was the best among the other companies. Reading the Yelp reviews and Carlos's presentation we decided to go with TrenchFree company. They came on time and fixed the problem in a very short time without disturbing any landscape, or breaking the concrete. I strongly recommend TrenchFree without reservation. In fact I will hire them again to install clean-outs to my sewer lines.