Town & Country Plumbing Repair

Turtle D.

The entire experience was awful. I was being mislead from the beginning quote to the final end of the project when it was supposed to look ""pretty"". When I questioned it I was rudely argued with. This a not company that cares about people.

Andrea S.

Town & Country replaced my water heater and did a fantastic job! They took care of everything--brought a new water heater, hooked it up in a couple of hours, cleaned up the mess and even took away the old one. Abel was very nice and seemed like he knew exactly what he was doing. Price was lower than other 2 other companies quoted me which was a relief. I was very pleased with the service and will definitely call them again. Next job: replace my kitchen faucet!

MITRA S.

m a contractor in northern California and have 2nd home in Carlsbad, CA. Have been using Town & Country Plumbing Repair for about 5-6 years. Always on time, fare price, friendly and the know what they are doing. Will be calling them every time I need help.

Richard H.

2/27/2017
Contacted this company due to a slab leak. Had them fix a similar issue 10 years ago with no problem. Gary, the owner, recommended a leak detection agency pinpoint the leak before they came out. We did so and then, on the same day, Abel , from T & C, came out to give a quote, He never looked at the paperwork recommendations from the detection agency --just looked at the taped pipes and gave us a quote. The following day, a crew of 3 guys showed up to fix the pipes. They worked on and off that day and ""finished up"" at around 5 p.m. that night. However, that night, we heard water running in the walls and called T & C back first thing the next morning at 7 a.m. No response. We left a message and called back about 9 a.m. Within a hour or so, 2 of the guys showed up but said they had other ""emergencies"" and would come back later. They returned about 3:30 p.m. (no water all day again) and turned off the cold water to parts of the house until they could return on Monday. On Monday, ANOTHER plumber, Abel, came back and said it was a ""different "" leak. He rummaged around for a short while and said he would return the next day. Still--no cold water to parts of the house. That night, we received a call saying they wouldn't return for 2 more days! That would be 6 DAYS WITH NO OR LIMITED WATER USAGE! When they returned in 2 days, we told them we did not trust them to work on our plumbing and were going with a reputable company--which we have. I would NEVER recommend this company to anyone.

Huichi H.

Sam came over and went above and beyond my expectations. He arrived on time, was very professional and cleaned up after every job. He replaced more than a dozen angle stops and some bathroom fixtures in my house and they were all done in a timely manner with a very reasonable price. Highly recommended!

Jane P.

Recently called Town & Country Plumbing Repair to replace my water heater. In addition I had an expansion tank installed. Sam did an excellent job installing the water heater and expansion tank. Everything was left neat and clean. Furthermore, Town & Country plumbing charged a fair price. Town & Country Plumbing has my highest recommendation. I will definitely call them back.

Allison K.

I live in a small apartment complex in which 4 of the 10 units were having clogged/leaking/flooding problems. On a recent Sunday, Sam came out and assessed the situation and snaked the line 120 feet to the main. He came back on Monday to re-assess and make sure all the units affected were in good shape. Thank You for such a great response and follow through with this problem, and in finding a solution.

Jinni-Lou C.

Contacted this company for a high priority order at a tenant occupied property. Made all arrangements and the following day found out the work did not get done. Contacted Gary (owner I believe) and he said Abel (his tech) tried calling myself and the tenant and left voicemail's which was not at all the case. I left 3 voicemail's for Abel (1 the day of the appointment and 2 the following day) and received no response back. I called Gary to try and start everything over and just get the work done and all of a sudden he decided he wanted to pass on the job...

Lisa Y.

1. They were great when they re-piped my home. The price was very good and the men very skilled and considerate. With my experience of this job, I was going to use them exclusively.
2. They were great when they did small repairs after that until now. The prices were fair and sometimes they would do a little extra.
3. But my last experience... my toilet leaked and I was told I needed a new one. Well two other plumbers agreed. My problem with their last visit to my house is two fold. 1. The prices...wow! $353 for looking at a toilet and doing a 5 min. repair (not the toilet) 2. I asked the owner to break down the invoice and no response. I at least want to know how they arrived at that fee. The estimate to replace the toilet was not so reasonable. I went with someone else.
4. I asked the owner to get back to me to talk about quotes for the toilet install and a whole house filter and no response. I don't know what happened to their customer service.
5. The estimate for a water filter was crazy high too. They want $2400 to install that. That seems high considering they re-piped my entire house for $4800.
How can you do all that re-pipe work for $4800 and charge so much for the small jobs? I mean another simple job was quoted to be $95. I fixed it myself. It took a few minutes.
Town and Country I have mixed feelings. Your prices are crazy now and your customer service is not what it was. But you are skilled. I wish you were the same company I fell in love with when I had the re-pipe done.

Anthony T.

These folks do great work. Clean. I have used their services several times. And will continue passing their name onto others that I know and do business with. Thanks Gary!