Touchstone Plumbing

Carmela S.

We had a plumbing emergency at work and I called a ton of companies and independent plumbers but, wasn't able to get anyone seeing it was the Friday of Memorial Weekend. Also, everyone was backed up for weeks and the water seeping through the walls couldn't wait.

I contacted some contractors who had helped us in the past and they found this company to come out that day to at least assess the situation and shut the water off to the area. It was 3:00 p.m. when they showed up which was just two hours after the call. They were short handed so, I really appreciated it. The plumber cut into the wall and found there were 3 screws that were in the pipe. Left over from our old tenant hanging a rack on the wall and over time the sewage had eaten through the screws and they were now leaking. YUCK! He went out to the street and found the shut off valve and shut it off before he did the work and then turned off the water in the bathroom above and returned on the main so, our tenant could use their restroom. He said he would be back next week to fix the problem. They came back out on a Wednesday and he quickly fixed the issue and explained what he did in terms that I could understand.

From start to finish this company gave amazing customer service from the lady on the phone to the actual plumber. I am very grateful that this company was able to help me out and the pricing was very fair considering the emergency situation I was in. I would definitely call them if you have any plumbing issues.

Meg M.

This was the worst experience I have ever had. I had John put in a tankless hot water heater and it has never worked. It takes 10 minutes for the water to warm up enough to take a shower and it is on the highest setting (140), and it often will only last 3-4 minutes. I have tried to get them to come to repair it and all you get is the run around. This last time I had to call every day for 10 days and was told that I would get a response as soon as John "came in the door", was told that they would come out on a Friday and then on Friday was called and told that Clarke Kent plumbing handles all tankless warranty work. It is now Tuesday. Clarke Kent is here and of course labor is not included and I am out at least 195.00 (no fault of Clarke Kent). Stay away from this company... they do not stand behind their product or honor their warranty, their word or work.

David B.

I'm surprised to see several negative reviews, since my experience with Touchstone has been the best. Perhaps it's a matter of who the actual plumber is. Ask for Emmett. He's "my personal plumber" and I've been happy with him for at least 20 years.

Here's an example. I am friends with an intellectually disabled man who recently moved into a condo. Within days of moving in, the knob that controlled the shower broke. My friend called me and I called Emmett. He came out quickly and fixed the problem. I called to ask the charge? He simply said "no charge--I was glad to give the guy a break."

Will your repairs be free? Of course not. But when you're dealing with Emmett, you know you're dealing with a class act.

Nicole R.

I've used Touchstone twice now. The first time was for a broken seal. They came out the same day and had it fixed quickly. I think that was $110. The next time was for a different bathroom toilet. Another plumber had explained that the fix was going to be time consuming and costly, and involve removing the tile in the bathroom around the toilet base. Touchstone's guy came out the following day and had it fixed in about an hour. It took a bit of welding and some plastic bolts were replaced with steel ones. I think this ran around $190. A few days later the toilet began to run so I called back. They were out the same day and had it fixed in less than 30mins at no additional charge. The office called back the next day to make sure everything went well. I think these guys are good ole' boys who get the job done well at a fair price.

Raymond W.

Touchstone bumped my scheduled appointment for a higher paying job elsewhere. I had scheduled an appointment with them for first appointment (10:00 a.m.) the next morning because I had several other commitments later that day. I told them I was picking the first time slot the next day because of my other commitments, and they assured me that the plumber would be there around 10:00 a.m. the next day. On the morning of the appointment, I took off from work and I waited at my house until about 10:20 a.m. with no plumber or call, then called Touchstone to find out where the plumber was, only to be told that they had received an "emergency" call and sent my plumber to that job and that he should be at my job by 11:00 a.m. They were silent when I asked them if the "emergency" job involved a higher hourly rate or a premium charge, and whether they had pushed me back in the schedule for more money. Because at that point the plumber was not going to be able to finish my job before my next commitment, I cancelled my appointment that Touchstone's apparent greed had already blown up. Customers should come before revenue. I do not plan to use Touchstone again.

Azul P.

Touchstone came out to bid a job and nothing. I called and got another person out to look, but still no bid. He asked how I got his name, when I replied "Angie's List" he said he wasn't really looking for new business. Wow, that kind of takes the cake and wastes my time

Mathis K.

This is simple. The service they provided was great. The two plumbers who came to my house worked very timely, explained the job to me and did good work.

When I received my invoice, the cartridge required to fix my tub was priced at literally twice the amount that I could have purchased it myself from Lowe's or Home Depot. When I called to inquire about this, the person who took my call acted as if this was the most normal thing on the planet. She told me that, "of course our price is more, that's how we make money." When I said that I assumed you mad money off labor, she told me, "no way." Having worked with enough contractors in the past to know that no company upcharges on materials from retailers like Home Depot who already upcharge the wholesale price from the manufacturer.

So if you want to be charged double for any potential materials you might need to get the job done, go ahead and give these folks a call.

Candace L.

Touchstone was the company that could get to the job the quickest in the middle of August. They "fixed" the issue with my water heater in 3 minutes and charged me $94.50. A few days later, we were having the same issues with the water heater. I called them the next week, they came back out quickly. The water heater is in the attic, and the attic door is hard to reach and pull down without a step-ladder. I provided a step-ladder for them to use, but the plumber decided not to use it, saying, "I can do it!" As he brought the stairs down, he cracked the wood of the staircase door in two places. They fixed the water heater this time. They complained often to me about how hot it was in my attic while working on the water heater. At the end, I asked them what they were going to do about the cracked attic door. The plumber and I both took pictures. I followed up with a call to the office that afternoon. The plumber had already told the office what had happened. The company still has done nothing to fix my attic door, and it's October. I have called 4-5 times in the last two months. Each time the receptionist Susan tells me that the complaint is on the owner's desk, and she'll try to have him call me that afternoon. He never has called. I owe them $14 for a new part of which I threatened not to pay if I don't get reimbursed for the broken door. Still nothing. Poor customer service, and not really that good at plumbing.

vidor h.

Since my first review in 2008, I have had Touchstone out about 4-5 times. Everything from a remodeled kitchen, bathroom upgrades, to leaky hose-bibs, they have always handled each job quickly and reasonably priced. These are honest, down-to-earth folks that do quality work.

Jamie H.

I needed these guys in a fix and someone from Touchstone was here first thing in the morning. He was really good about explaining things and telling me all of my options. Nice guy too.

Got the job done quickly and efficiently. There was one step that would have added a couple hours, had to do with an area that needed some caulking and cement, and he gave me the choice of doing it myself to save money. I said I could do it and he told me exactly what to do!

End cost was not too expensive, not too cheap. Middle of the road I would say. But since the service was good and quick, which I needed it to be, I say they are easily worth what they charge.

I would recommend them to a friend and will use them again in the future.