Touchstone Plumbing

Gretchen W.

I have used Touchstone plumbing since 1997 for all my plumbing needs. They have always been dependable, prompt and done excellent work. Also, fees are reasonable and their office staff communicates very well.

Paul B.

Touchstone Plumbing is now the only plumber I will ever use, they did an outstanding job on my broken water pipe. Not only the cheapest bid, they come out immediately and did a clean and excellent repair job. These guys are professional, they really know there stuff, you can rely on there technical abilities.

Joseph B.

I have used Touchstone Plumbing for at least 10 years for my plumbing needs, because they are cheap and my plumbing needs have been simple. After recent experiences, I won't use them any more. I called them to replace a spray head on a kitchen sink. I asked for the technician to explain to my tenant what he did, because generally the tenant will troubleshoot when there is a problem and not call if it is something simple he can fix. The technician did everything wrong: he left without talking to the tenant and the spray head fell off two weeks later. I called back, explained again to the dispatcher "please have the technician communicate with the tenant". Not only did that not happen, but the cold water side did not work after the technician left. Third time: "please communicate with tenant"-fix it right! No. Technician texted "all good" to tenant, but this time the hot did not work. Tenant was able to restore hot water flow this time and our frustration ended there. Maybe.

I wrote to the owner to alert him to this problem with poor quality work and poor communication within his work force, and asked him if there was an explanation. No reply.

Benita M.

The bathtub knobs needed to be changed. The plumbers who came to do the work, did an amazing job. However, when they left, they took the fixtures not used. I had to call and asked them to bring them back: faucet, shower head and pipes. This was the second time I used this company. B

Don P.

We had Touchstone out again today. Called at 9:30am with a water heater that some lesser plumber had installed with braided rubber hoses, one of which sprung a leak and killed--via flooding--an otherwise perfectly good 6-year-old water heater and a nice water heater closet. We asked them to bring a water heater ASAP and get us hot water! By around 2pm, we had hot water coming out of a new, very nice water heater. Braided rubber lines were gone, a water heater pan had materialized, and after a nice, long bath, I'm going to sleep good, knowing this one isn't going to flood my house.

So, so glad to have these guys on speed dial!

CC C.

I do not recommend Touchstone. I called them to install a new gas oven. The plumber showed up with no supplies for the install. He said he wasn't told he would need supplies for an oven install. He did unscrew the gas pipe in the kitchen and screwed in a shorter one so the oven would fit closer to the wall. He was gone within 14 minutes. We ended up installing the oven ourselves after two trips to Lowes for parts and a lot of time and frustration. Then Touchstone billed me for an hour of work. I contacted Touchstone and asked if they would reduce the charges since they didn't do the job I hired them to do when I agreed to the hour minimum charge. They told me they would not reduce the bill. We will not be using Touchstone Plumbing again.

Pip P.

So these guys, care nothing for quality --spend hours installing water lines and not having the right parts for almost everything. A bill for two thousand dollars is what they want for lack of project managerial experience. So after asking for an itemized invoice for "parts" that cost over $2000, (also the plumber disappeared at McCoys for two hours) plus all the smoke breaks Keith took on TOP of their office calling him incessantly--which of course they billed us for! In short, thousands of dollars and a remodel, and these guys couldn't care less.

Doni M.

Last summer, I purchased a new commode for my downstairs bathroom, from Home Depot. They set me up with ARS Plumbing to install the commode, and when I saw they were a 'subcontractor' I called Touchstone Plumbing -- less than 5 miles from my home, and the good folks at this family owned business offered to install the commode for a full $50 less than ARS Plumbing, who said they would rather not have my business at all, than install for the same price. I've had no trouble at all with the commode. It works perfectly.

TODAY Touchstone came out to replace my garbage disposal and they were done in less than one hour!

The price was $210 which seemed high to me, $140 to remove, and replace with no garbage disposal.

I did get the replacement, for $210, and they are graciously billing me so I am able to pay in installments.

If you want superior service, and you prefer to use Austin owned businesses, may I suggest you give the good people at Touchstone Plumbing your plumbing job. They do good work, and did not seem to mind my tears at the unexpected cost, and are working to help me pay -- as mentioned -- in installments.

Jeffrey H.

New range only was recessed in the back at the very bottom, so I needed to have the gas pipe behind the wall lowered and shifted. The quality of the work was good and the price was reasonable.

T R.

CUSTOMER BEWARE - OVERBILLED:
In the process of wrapping up a project, Keith broke a part and had to go to the shop to get a replacement. He said he would not charge for the time to get the part since he was the one who broke it. He was gone for about 45 minutes, returned, quickly wrapped up the project and went to write up the invoice.

When handed the final bill, he charged 2.5 hours for what should have been about 1.5 hours of work. When I questioned the invoice, he said that there was an added 30 minute travel fee to get to the job - which I pointed out was never mentioned in my detailed call with the office or when I reconfirmed costs with him when setting up the appointment.

His math never added up -- I should have continued to argue the bill but I was so stunned by the sudden "added fee" and blatant dishonesty -- it was just awkward. Keith totally took advantage and knows it.

What a shame! I so wanted Touchstone to be my go-to plumber --
on-time, efficient, personable and good work. BUT PADDED THE BILL!