Total Maintenance

Sarah W.

Phil helped us out with our AC and super fast! The issue was small he made the fix. Then he also volunteered to look at the unit in the attic just in case, will use them again!

C. S.

This organization will over charge for their services. They will not be upfront about services performed.
Their technicians will install equipment for less then what you pay.

Make sure you shop around for pricing. Double check any work they perform in your home. And above all, keep a copy of your contract. They are great at selling, but terrible at delivering what they are contracted to sell.

Nicholas B.

Bobby was on time, gave a great recap with thorough explanations, provided some tips on caring for my system, and left me smiling.
He also left a few tablets to use when mold could be present, and showed me a clever way to store them so the G-Kids could not find them.

Kendra W.

Friday night downstairs AC went on strike after I attempted to fix a wi-fi problem to control the unit. A man has to know his limitations. Since I do not have anyone on retainer my reliance fell to YELP for assistance.

River City's Total Maintenance was selected after reading the reviews. Call made for assistance before 9:00am. Spoke to a very nice person who took my information and advised me I would be contacted shortly.

In a short period of time informed my window for service would be between 10:00am and noon; a two hour window given to me at 9:20am. I can live with that kind of service.

Their very professional, knowledgeable, and all around good guy Josh was at my door at 11:18am and worked a miracle for me within an hour of arriving.

This review is being prepared in heavenly coolness in my home.

The fantastic immediate and professional service by all the staff along with reasonable cost on a Saturday morning makes me happy. And it also created a future long time customer for this business that gets Five Stars very easily from a cool.
Original post made in July 2018

R B.

JOSH with River is 5 Star. The best Tech I have had in 20 Years. Very Professional! He was great with telling us our options. He is highly recommended

Kathy L.

Great customer service! One call and the a.c. is cold as ice! Thanks Tracy and Corey..great teamwork!

Steven G.

I have a story of honesty that is rare in this day and age. ""Mike"" of River City Air Express--New Orleans came out a couple of weeks ago for a faulty first floor AC unit, and installed a new one. In the course of checking over our system he made some minor repairs to our other two systems. Then this past weekend, the second floor unit was not cooling. Mike came out on a Saturday (unit was frozen so we had to turn it off and he would have come back again that day, but we were unavailable.) He returned on Sunday. He said the freon was low, which had caused the freezing (a likely leak) and that the expense of the freon would result in likely a $700 or so bill. We felt we had few options, and approved the repair. Mike added the freon and then talked with us. He said he believes the freon leaked out because he did not tighten something back tight enough when he looked at the unit two weeks ago. He said there would be no charge whatsoever, although he knew he would take some head from his boss. Furthermore, he apologized that we had had a couple of warm nights in the bedrooms as a result of his oversight. Who does this anymore??!! We would never have known. You better bet I will be calling Mike back for all our future HVAC needs!!!

Robert M.

Run from these guys. I had a contract with them to service my AC. It was August and my AC went out. I called them every day for 4 days and while the person answering the phone assured me that some one was coming out, no one did, nor did I get any call from them with any explanation. I called another company, and they sent out a tech within an hour. I will never do business with this company again

Susan F.

I called this company being they had so many great reviews. The person that answered was very professional and courteous. She took my information and told me someone would call me back. Great!!! 3 hours later no call back so I called again. This time the lady that answered was very nonchalant and asked the same questions as if I had never called their business. She gave me a quote for the visit and a appointment for the next day. Ok cool, but for some reason I went back to their site and realized the quote was different than what was advertised, so I called back. I explained what I saw on their page and she got a little snappy and said I should have told her about the advertisement, but I'm thinking to myself, why should I have said anything about the price when they are advertising it?! My appointment went from the next day to the following week for the same service all because of a $30 difference. Needless to say I canceled my appointment and calling other places because that really disturbed me. Shame on this company

Thomas C.

So after several weeks and close to $900 ""thrown away"", I am still waiting for the General Manager to contact me, as I was told he would over a week ago. Guess his comments on 9/24/2016, ""... sorry you felt we didn't communicate well with you, and for that I apologize. I will be addressing this with my staff to ensure this never happens again"", might mean more if I had actually heard from him as I was told I would. The comments also did not address the price issues or the fact that the ""fix"" that I paid close to $900 for was seemingly unnecessary. Glad that I was able to find a reputable HVAC company that was able to properly diagnose the issue and fix my A/C for a price less than 1/3 the price quoted to me by River City. Maybe the worst customer service I have experienced in a very long time.