Total Maintenance

Tommy P.

Run from these guys. I had a contract with them to service my AC. It was August and my AC went out. I called them every day for 4 days and while the person answering the phone assured me that some one was coming out, no one did, nor did I get any call from them with any explanation. I called another company, and they sent out a tech within an hour. I will never do business with this company again

Fran M.

Total scam. I called them for a routine check up on my 3 year old unit as it was freezing up. They came out to check it out and told me that I had a blockage and that I was missing a major component of my A/C in that it ""was never installed correctly"". The total come to $4300----I got a second opinion. Ends up I had simply let my inside filter get too dirty and it wasn't getting full air flow thus causing the freezing. I spent $5 on the filter and it works perfectly. Stay away unless you want to get screwed.

Minette C.

We have been using River City Total Maintenance for many years and are club membership users. Recently, all in one day, we had plumbing and A/C issues. The plumber, George came out the first day I called and was so helpful in determining where the leak was coming from, fixed it and installed a new kitchen faucet. The next day he came back to install a new toliet we had purchased. He is very knowledgeable, does great work, and I would not hesitate to recommend him.
Also, whenever I call the office, the ladies who answer are so friendly and helpful. Thanks River City Total Maintenance!

JK L.

Friday night downstairs AC went on strike after I attempted to fix a wi-fi problem to control the unit. A man has to know his limitations. Since I do not have anyone on retainer my reliance fell to YELP for assistance.

River City's Total Maintenance was selected after reading the reviews. Call made for assistance before 9:00am. Spoke to a very nice person who took my information and advised me I would be contacted shortly.

In a short period of time informed my window for service would be between 10:00am and noon; a two hour window given to me at 9:20am. I can live with that kind of service.

Their very professional, knowledgeable, and all around good guy Josh was at my door at 11:18am and worked a miracle for me within an hour of arriving.

This review is being prepared in heavenly coolness in my home.

The fantastic immediate and professional service by all the staff along with reasonable cost on a Saturday morning makes me happy. And it also created a future long time customer for this business that gets Five Stars very easily from a cool.
Original post made in July 2018

Stephon K.

I obtained 2 quotes from this company to replace my A/C system because I was having a black mold issue around my vent registers throughout my home and I figured doing a complete system replacement would qualify me for the Federal Tax Credit so I would be saving some money.
This company took me on a looong path of lies, deceit, incompetence, inexperience, stress, borderline lawsuit, and finally removal of the equipment.
They installed a new Carrier system including UV light and new thermostat. We paid for top of the line all Carrier brand name equipment but they installed a Carrier Ev. coil, Carrier furnace, Rheem UV light, & Bryant thermostat. The compressor broke within 1 week and they had to repair it. When we'd called them to come out to repair it, no one answered their phone. I left several messages with no return call till the next day. We were forced to spend a night without A/C yet they advertise 24 hour service! Lies! After a month of consulting Carrier reps who informed us the owner of River City, Brigham Ragusa, had installed the wrong size furnace, he offered to replace the evaporator coil to fix the problem. During the 1st and 2nd installs, the duct cleaning crew were so irresponsible that I had to follow them around babysitting them, that is, when they WERE working. They stood around smoking cigarrettes outside & chatting. They forgot to seal all duct boots, caulk sheetrock creases in our return air closet, had wrong sized air vent covers b/c they didn't measure prior to install, had wrong sized return air vent grill & forgot the filter back at the warehouse, & allowed overspray of cleaner fluid they used to clean off mold to fall on expensive furniture and ruined a precious photo of mine that is irreplaceable. Installers put the new plenum on top of our doorbell wire so the doorbell kept buzzing so later a technician had to come back out to cut it, redirect it, the splice it back together, and they cracked/broke the plywood underneath our equipment in the attic. They didn't seal the equipment so the UV light was shining out from underneath the equipment, and unbelievably enough, the city inspector missed that as well after doing his ""after job"" inspection. The City Inspection office informed us A/C companies should pull a permit for a job prior to their installation, but River City never pulled it until several days AFTER they finished which is a violation. During the 2nd install, they installed an ADP brand ev. coil which again is lesser quality than the Carrier brand we paid for, put ""scoops"" in the wrong air vents, smeared caulk on our walls and doorknobs without cleaning it up, & broke our UV light but promised they'd be back the following week with replacement bulbs. We never saw these guys again till removal of the entire system later. The system fluctuated the humidity from a high 70% humidity down to 28% humidity, so badly that it caused me and my family health and breathing issues. I had no control over the fan on the system because it was so high-end, the furnace controlled that. We couldn't turn our fan on when we wanted to! After failed attempts with the owner to fix the A/C issues, we asked him to honor his Money Back Guarantee on his receipt & quotes but he refused to. Angry, frustrated, and unsatisfied, I filed a complaint with the Attorney General's office. Brigham Ragusa, the owner, lied to the Attorney General saying he'd sent out a Carrier rep to our home to inspect the issues. Carrier never came to our home. I filed a complaint w/the State Inspection office as well. After 9 months of legal arguing, the owner finally decided he would remove the faulty equipment, but during the removal, the installers slammed things around very loudly knocking pictures off our walls, and damaged our new attic tent when I informed them they'd installed it inside out. The installers smart mouthed me in my own home!! Will NEVER recommend this company to ANYONE! I will do my best to steer people away from them. They steal your $$$, lie, and give you havoc. Not worth your time or money. Try another company, don't go through what we had to endure!

K A.

Phil helped us out with our AC and super fast! The issue was small he made the fix. Then he also volunteered to look at the unit in the attic just in case, will use them again!

Ricky R.

I called this company being they had so many great reviews. The person that answered was very professional and courteous. She took my information and told me someone would call me back. Great!!! 3 hours later no call back so I called again. This time the lady that answered was very nonchalant and asked the same questions as if I had never called their business. She gave me a quote for the visit and a appointment for the next day. Ok cool, but for some reason I went back to their site and realized the quote was different than what was advertised, so I called back. I explained what I saw on their page and she got a little snappy and said I should have told her about the advertisement, but I'm thinking to myself, why should I have said anything about the price when they are advertising it?! My appointment went from the next day to the following week for the same service all because of a $30 difference. Needless to say I canceled my appointment and calling other places because that really disturbed me. Shame on this company

Kay R.

They charged $740 to replace a compressor saver. That is extremely expensive. They also charged a diagnostics fee, which was not applied towards the overall bill. Next time, I will definitely call a different company.

John T.

Had great service today from Bobby doing my annual heater check. He was very personable and professional.

C B.

I'm a first time homeowner and these folks have been amazing. Not only are they quick to respond, but they explain to me what they are doing and why they are doing it. They are patient with my many questions as I navigate this new world of not relying on a landlord to fix all the problems and they don't treat me like an idiot for not knowing all the answers. I highly recommend this company!!!