Total Maintenance

Osman K.

They charged $740 to replace a compressor saver. That is extremely expensive. They also charged a diagnostics fee, which was not applied towards the overall bill. Next time, I will definitely call a different company.

Rebekah P.

I'm a first time homeowner and these folks have been amazing. Not only are they quick to respond, but they explain to me what they are doing and why they are doing it. They are patient with my many questions as I navigate this new world of not relying on a landlord to fix all the problems and they don't treat me like an idiot for not knowing all the answers. I highly recommend this company!!!

Tommy M.

Bobby was on time, gave a great recap with thorough explanations, provided some tips on caring for my system, and left me smiling.
He also left a few tablets to use when mold could be present, and showed me a clever way to store them so the G-Kids could not find them.

Danielle A.

I called this company being they had so many great reviews. The person that answered was very professional and courteous. She took my information and told me someone would call me back. Great!!! 3 hours later no call back so I called again. This time the lady that answered was very nonchalant and asked the same questions as if I had never called their business. She gave me a quote for the visit and a appointment for the next day. Ok cool, but for some reason I went back to their site and realized the quote was different than what was advertised, so I called back. I explained what I saw on their page and she got a little snappy and said I should have told her about the advertisement, but I'm thinking to myself, why should I have said anything about the price when they are advertising it?! My appointment went from the next day to the following week for the same service all because of a $30 difference. Needless to say I canceled my appointment and calling other places because that really disturbed me. Shame on this company

Jacki C.

Y'all...these guys are hands down the absolute best. Best customer service, nicest technicians (shout out to LaBrian, Troy, Joey, & Javier!), best equipment & prices. These guys feel like family now. They replaced our entire AC unit, inside and out, in one day. I work in healthcare and know NOTHING about air conditioners except how to turn it on/up/down, so for me that was highly impressive! I also suggest joining their maintenance membership program (blanking on the official name of it), SO worth the investment!

Harry T.

Friday night downstairs AC went on strike after I attempted to fix a wi-fi problem to control the unit. A man has to know his limitations. Since I do not have anyone on retainer my reliance fell to YELP for assistance.

River City's Total Maintenance was selected after reading the reviews. Call made for assistance before 9:00am. Spoke to a very nice person who took my information and advised me I would be contacted shortly.

In a short period of time informed my window for service would be between 10:00am and noon; a two hour window given to me at 9:20am. I can live with that kind of service.

Their very professional, knowledgeable, and all around good guy Josh was at my door at 11:18am and worked a miracle for me within an hour of arriving.

This review is being prepared in heavenly coolness in my home.

The fantastic immediate and professional service by all the staff along with reasonable cost on a Saturday morning makes me happy. And it also created a future long time customer for this business that gets Five Stars very easily from a cool.
Original post made in July 2018

Carrol W.

JOSH with River is 5 Star. The best Tech I have had in 20 Years. Very Professional! He was great with telling us our options. He is highly recommended

Tdcollins C.

This organization will over charge for their services. They will not be upfront about services performed.
Their technicians will install equipment for less then what you pay.

Make sure you shop around for pricing. Double check any work they perform in your home. And above all, keep a copy of your contract. They are great at selling, but terrible at delivering what they are contracted to sell.

Joyce B.

Great customer service! One call and the a.c. is cold as ice! Thanks Tracy and Corey..great teamwork!

Robert P.

I was helping my father-in-law get some major electrical work on his house. I made an inquiry on a Friday on RCTM's website. They promptly called back on the phone number that I had provided, and made an appointment to come out on Monday between 9 and 12. I told them to call ahead when they were coming, because my father-in-law's house was a couple of blocks from my own, and I would meet them there. I had heard nothing by 11 AM on Monday. I called RCTM, and the receptionist told me that the technician was at another job, but that I was next on the list, and he would call ahead, as requested. By 12:30 PM I had heard nothing, so I called RCTM again. This time I got a different receptionist, and she told me that the technician had been to the house at 9:10 AM and no one had answered, and that he had tried to call, but was unsuccessful. I said what number did he use, and she provided my number with two digits reversed. I asked why wasn't I told this at 11 AM, and the receptionist said that she had ""just come on the job"" and didn't know what I had been told previously. She offered to reschedule. I told her that I had taken the morning off from work for this appointment, and that I wouldn't trust them again. I would get another contractor. If RCTM can't even communicate effectively among themselves, why should you trust them either?