Total Comfort

Lynn R.

Long time customer. I have spent close to $3,000 over the last 3 years on repairs to electrical, heat/AC and generator. I called today to have them inspect the generator and they have dropped me as a client. They are stating I have two outstanding bills and they will no longer work with me. My records show that I always paid with my AMEX card after every visit. They are claiming I emailed a check and then stopped payment on it. This never happened. Donna left me a message saying they will not work with me due to me not paying my bills. They were not interested in receiving my receipts. Not sure what is going on, but I have paid ALL my due bills.

Greg L.

When I stated shopping for a new air conditioner my first concern is service. I very rarely look at the price before the service. They not only honored their bid which was three months prior where everyone else was only giving me 48 to 36 hours at the price they quoted. After purchasing a new air-conditioning/heating unit from total comfort I had couple issues and they were onsite for repairs within hours of my call and one time it was Sunday night. I highly recommend Total Comfort and give them a five star rating.

Doug G.

I live in NSB I searched for a Hayward Pool Heater warranty company. This morning two very impressive young men came to repair it. Were on time and explained everything to a tee ! They were very knowledgable and honest. I would recommend this company to anyone. I plan to use them for my Heating and AC units.

Caro K.

Scheduled service call supposed to be 9-11. Showed up at 2. No courtesy call to explain. Two technicians showed up, neither wearing face masks.

Elena J.

Caveat Emptor - """"Let the buyer beware."""" I have been with this company for 20 years, but in the last year something has gone awry. For my latest maintenance checkup, I re-arranged by schedule to accommodate their request for an 8-8:30 a.m. Saturday appointment. Their technician showed up 20 minutes late -- at 8:40 a.m. -- with a poor excuse for a mask hanging around his neck. I had to tell him to put it on. He replaced the air filter, with one I provided, and installed it backwards. He did not check the heating unit, although he spent 35 minutes in my basement looking at it. After he left, I checked the filter and re-installed it properly. When I tested the heater, it was no longer working (it had been the night before). I was told another technician could come out, but no sooner than 5 p.m. and would call ahead to let me know when he was on his way. He showed up at 4 p.m. unannounced. The problem was the thermostat, which the earlier technician would have known had he checked the heating unit. I was charged $240 for the new thermostat, which retails for around $50. Upon calling the company, I was told the extra $180 for the thermostat was for an extended warranty I did not want or ask for. The total bill for the thermostat, which took 15 minutes to install, was $454. I can only assume that the company has changed hands or gone through some sort of managerial change. I won't be doing business with them in the future. Too bad for them, since I need to replace both my heating and cooling units in months to come. Although I contacted both the office and billing managers neither one returned my calls.

Pete C.

I needed a new a/c system for my condo. When I called them they sent a sales rep out later that day. But he never got back to me with a price. even though I called him looking for it. Nine days later I still haven't received their price. I'm afraid what their service would be like.

S A.

Call Dan Monday to get someone out for a new HVAC unit the gentleman told me he would be out Tuesday he called Tuesday and said he definitely be out Wednesday and that is the last time I heard of them very unprofessional not even a call back and now today is Friday and not even a call now I would recommend not using these guys as services

Shotronnie M.

They came out to repair my 4 year old Generac generator and wanted $1600 to fix it. They said the part was NOT under warranty. Wrong, the unit is still under the 5 year warranty. I went to the Generac web site and they are NOT listed as a certified expert repair company for Generac as they said they were. Called a certified Generac repair service I found on the Generac web site. The certified company identifies a different problem than Total Comfort was going to repair. The part is $1200 and is covered by the warranty and the repair for labor will be $600. Wow!! I would NOT recommend or trust Total Comfort to repair anyone's generator. This is not good business.

Joseph D.

I purchased a home in 2015 and they tried to back bill me for the gas left in the tank. I had to get the seller get his paid bill and after 6 months I thought they stopped harrassing me. Today 44 months later i just received a new bill. Need BBB to step in now

Catherine D.

George did a wonderful job of installing a new shower head. Kept everything clean. Checked all of the other fixtures in the house and adjusted a toilet to flush properly. I will use the company again.