Top Service Plumbing

Donald B.

(Updated from 1 star to 5 star, my old review will remain for context but that is all. I sincerely believe that Jessie wants best for his clients)
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Jessie the owner contacted me to help myself understand what may have happened. I completely see and understand what has happened, in fact if anyone reads my old review below. I see why one of the workers arrived at the house. Basically to make sure that the builder doesn't play a quick one on us. Anyway, our conversation ended great with a newfound respect for Jesse and his business.
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tldr: I feel robbed of $150 over miscommunication, the actual work was excellent the customer service not so much.

This is a tricky review to write because, this isn't about the work done also I don't write very many reviews let alone 1 star reviews .

The work done was excellent and the value was great! What killed it for me is the customer Service. We didn't see eye to eye no matter how long we were on the phone going back and forth. Anywho, this is probably a rare situation with this company but it still happened so...

We were charged a $150 cancellation fee due to what I believe was miscommunication. Because of the miscommunication we the client had to pay the consequences... Most companies understand that miscommunication can happen, they call no foul and everyone walks away happy. But this company had the customer pay for it lol.

We called for an appointment everything went well. Except, unknowingly there was a signing for what we thought was an invoice but in fact a contract. We have signed this ""contract"" on an iPad with a blank signature page maybe the screen was pre-zoomed in I don't know, except for the fact that the page was blank. Where we might of messed up is assuming that we're signing a invoice. Here's the thing... It's normally common practice for companies to explicitly say something along the lines that you're about to sign a contract or even let's go over the contract, none of which happened so we signed let me remind you, we we're thinking that it's a invoice.

Anywho, a few hours passed and we got news that our house builder will repair everything free of charge. So we called top service plumbing and told them about the situation and not to send anyone. They said that they'll tell the workers off and make note of it. Finally the day to work is upon us and the workers showed up still although they shouldn't have, also... what about that note (miscommunication)?

Naturally we had to turn them away, the problem though? A $150 cancellation fee, even though the supervisor/manager said that there is a 3 day cancellation policy in the contract that I don't recall signing... Well the day of work was exactly on the 3rd day plus the workers shouldn't have showed up... So I told them... Ok, I'll exercise that 3 day policy... Then literally the company said that I have exercised the 3 day policy but that the $150 is for credit card fees, not cancellation lol... Like ""what the **** is exactly going on"" is what I'm thinking...

So I explained to them no one mentioned a $150 credit card fee for using a credit card, I mean when fees are attached to using credit it's quite obvious like all the cashier's from brick and mortar spots will tell you this kind of info, even my ice cream truck lady told me about added fees. But not this company apparently, they'll let you swipe away! Or perhaps they're not telling the full truth? I'm not sure but I'm sure that they have my $150 which fortunately my personal bank and builder both said they'll take the debt but that isn't the point. I feel robbed from this place and it really sucks writing this review because the work that they did do was real good...

I understand that the customer isn't always right, they already made almost $600 from us for the work. Why not side with miscommunication and give back our $150? I'm not even blaming anyone here, it's just a better business practice to side with the client especially if it's over a miscommunication via the phone, the contract that didn't look like a contract etc...

Jeff L.

They were were great! Helpful, responsive and knowledgeable. We had had servers plumbers come out back to back weeks dealing with a clogging issue and still not getting it fixed. They came out and were able t help right away. With better customer service and pricing than any of the other guys. Strongly recommend.

Tony G.

I called this company on a problem I had on a house in the IE they gave one price on the phone and then the price changed when they arrived and without ficing the problem wnats to charge full price be careful when you deal with them.

Mayra D.

Luis came to the rescue when our toilet got clogged. He showed up and told me how he would go about fixing the problem and explained what my options were and allowed me to make the decision I felt was best without pressuring me. He is very professional and knowledgeable, in about an hour he was done and my toilet was good as new. I hope I don't come across any other plumbing issues but if I do I will definitely call them again!

Cody K.

Really great service, fast and Luis H. Was quick and super friendly! Our sink was so clogged, but not for Luis! He smashed and passed right through all the grease and slim. Thank you guys and luis for the great service! Thumbs up from me!

Michael D.

Great owner and staff always call them first on all my plumbing needs... trusted company you can count on no matter how big or small the job is...

Jessie R.

One of Your vans FLEW by me this afternoon and almost clipped me extremely close and extremely wreck less. After that the driver kept swerving in and out of traffic, tailgating several motorists and continued to drive wreck less. This type of behavior makes your company look very unprofessional. Risking innocent lives just to end up at the sand traffic light.

Amando C.

Steve did a great job with both my corroded sink fixtures. He replaced them with no problem. Steve went above and beyond and even my 4 year old grandson found him funny and good natured. Thank you Top Service Plumbing for being really family oriented.

Ketil R.

Fast friendly people.
The technician was competent and professional. Would use them again if i would need a new water heater

Jim Eleanor G.

I would recommend Jeff to everyone. Very professional and efficient. This is my third time using him. Each and every result has been perfect. I highly recommend Jeff and his company to everyone.