Top Grade Plumbing & Rooter

Jay M.

We purchased our first home recently and encountered some plumbing issues. After collecting quotes and meeting a few plumbers, we decided to go with Top Grade because of Gilbert! He was the most personable, transparent, and seemingly honest of them all. The job him and his crew did was install a clean out, partial sewer line repair, and updating the water pipes/connections in the laundry area. All of which turned out great.

A few days later, we were at the new house and noticed a gas smell. We identified it was coming from the water heater. SoCalGas came out and found that the water heater was no good. Of course we called up Gilbert and he came out quickly to remove and install a new water heater for us.

Gilbert and his crew and great! Good quality work and very responsive.

Edward M.

They send us a flyer that clearly shows any sewer or Drain cleaning $39.99. You can check in Yelp advertising too. As soon as we gave him our address , he said that price is for interior, exterior is $95.00. We said okay,
Then he came , he had to pass the gate in calabasas, he saw the house without even trying, he said this job will be $500.00 to $600.00 . !!!!!
He did not even pull his hand out of his pocket.
I don't know about the quality of their work. But starting with $39.99 then going up to $600.00 without even taking the top drain cover and keeping your hand in your pocket, all will tell me is that I am about to be ripped. I wouldn't mind giving him $95.00 to, if he would at least bring his tools and try for 5 minutes and then tell me this job will cost so and so . I even may would accept it as well . But not coming in my house and right away telling me $500.00 to $600.00 . This is not professional at all.
I may remove this comment after the manager see it . I just want them to know , people are not stupid.

Marti H.

I called yesterday as my main sewer line was blocked. I was able to get a same day appointment. Horacioir showed up, cleaned out the drain and was very professional and pleasant deal with.

P C.

I just wanted to thank Gilbert and his crew for coming to my house and fixing my plumbing issues( my garbage disposal and the piping was pretty bad) At first i was not really sure about this company, but man this guys are really good and they are truly honest about their work and good prices. Thank you Gilbert for helping me with the mess I had.

Vanessa W.

Gilberto worked on our house when the former owners lived here. From the first conversation, Gilberto made me feel like I've known him for years! We wanted to replace an older toilet with a new, dual flush toilet and Gilberto really helped us out every step of the way. He even offered to run a camera down the pipe at no additional cost. He uses all top quality materials. For example, when we went to turn the water to the toilet off, it wasn't working anymore because the part was old. So he replaced it with a newer, quarter turn piece that is much better. When the toilet was in place, he caulked it like a true artist! He had to lend us a temporary flexible hose since ours was too short and he didn't happen to have the right size hose on his truck, and he told us that he would come back to replace it at no additional cost for the part or labor. Super honest and fair! He has earned our repeat business for years to come :)

hanson p.

Gilbert was very honest, timely and professional, I had a pretty bad kitchen drain due to many years of grease hardening up that a normal snaking didn't help. Gilbert was able to hydro jet the pipes clean as if it was a new house (Gilbert threw in a free camera inspection to make sure the line was completely clean).

Anna S.

We had a problem with plumbing.So,Gilbert Rodriguez tried to release our problem.He was sufficient,very professional and fast.Everything was fixed in timely manner.We'll definitely recommend this company and Gilbert especially to our friends.

Julia O.

I have used Top Grade Plumbing multiple times for issues around the house, and every time, including even the first, we have been treated like long time customers. Gilbert is amazing, walking us through every issue, showing us exactly what the problem is, offering multiple options, and working his hardest to fix the problem in the most cost effective way for us. Most recently, we had an issue with our water heater and he put so much effort into saving our water heater, trying multiple fixes, before coming to the conclusion that it just needed to be replaced. And if that isn't enough, he is so careful to clean up after his work, making the space as clean (or cleaner!) than it was before he started working!

I have never worked with another service provider that goes the extra mile to make sure all options are applied to fix the problem.

I highly recommend Top Grade Plumbing and you should DEFINITELY use them for your plumbing needs, you won't regret it!

Thanks Gilbert, you are awesome!

Josef A.

I called Top Grade Plumbing to come out. I saw their ad for $40 to open the drain in my kitchen sink. I called the office ahead of time, described my situation to the operator, and she guaranteed me $40 to fix the drain. I even double checked with her to make sure that was the case.

I waited at the property for a few hours (they had to delay their original time) and then a plumber came. He tried to charge me $90 instead of $40 and dismissed the information that I got from the operator as inaccurate, despite their ad showing different.

The owner and the plumber got very unprofessional and upset with me and I do not recommend that anyone uses this plumbing company. They are not straight shooters and they do not stick to their word. Stay away.

Just K.

Ok they put up new water heater in my home and they actually honored the val-pack coupon price. Which is surprising. They only charged me extra for hauling the old water heater. But no one out there would replace a 50 gal water heater within less than $1100 ! The guy was genuine and honest.