Tom's Plumbing and Repair Too

Kat S.

I can't speak to Tom's plumbing as yet, but did want to drop a positive review on his customer service. I left a message regarding leak repair, and he called me back within three hours. I described the problem to him, sUd I was waiting on confirmation from another plumber. He gave suggestions as to dealing with the problem in the short term, let me know he had plenty of availability for next week if my other person was not available, and left me feeling pleased with his courtesy and competence (his guess at the issue was the same as the other person I'd spoken to.) I'll definitely give him a call the next time we have a problem, based on his courteous, prompt customer service.

Henny Consuela D.

Tom and his apprentice Levy arrived on time to fix a kitchen drain and a leaking toilet. His prices were fair and reasonable which I really appreciated being a single parent during the X-mas season! They were clean, polite and explained what they were doing. Not only that but Tom gave me options. I will be referring myself and my family to Tom's Plumbing for future plumbing needs.

Pat H.

Tom is to plumbing as Ron Jeremy is to adult films. He is a true professional. He has made a career applying his trade. He can perform on the drop of a dime. He is honest and doesn't try to up sale. He has a rather sizable snake and knows exactly how to use it. Tom is my go to guy because unlike Ron Jeremy he is funny and he will not screw you.

Sarah S.

We had Tom come out for a few small fixes on our recently purchased house. After digging in and taking a look, things were not as reported in our home inspection and we didn't have some of the problems we expected. Tom was great about explaining what was really going on, and adjusting his estimate way down for the work he didn't end up doing. We really appreciated the honesty, and not any having any unnecessary work done.

Jack S.

Tom installed a Water heater for me in 2015 and it is working great. I am getting hotter water at a lower setting, which is great, and he did it for less than the big guys. Don't waste your time talking to Home Depot or the other big guys, just call Tom. He is my plumber from now on.

Dave W.

When no one was available, Tom worked us into his schedule.

On a rainy Sunday night my family and I became aware of rats having gnawed through our plastic (PEX/SHARK-BITE) water lines in the crawlspace beneath our Centralia home. We shut off our main and drained all the lines until I could get help repairing the line(s). I called a plumber or two that night and left messages requesting emergency service.

Monday morning (raining again) while I was at work in Olympia, my wife found out that most Lewis County plumbers were not available until Friday or later. She did an internet search, found Tom's Plumbing Repair on YELP.com, and gave him a call. He scheduled us for Tuesday at 9:00 AM. I scheduled the day off from work to lend any assistance I could.

On Tuesday (still raining) Tom and his assistant, Sam, showed up on time. They were friendly, focused, thorough and seemed very genuine. After listening to my story, they went straight to work. Together they found and replaced not just one, but four (4) gnawed sections of pipe. We tested the line a few times, and my house was back in business at 10:00 AM!

Tom charged about a third of what I expected to pay!

Plus he and Sam shared with me a very valuable tip: IF YOU USE PLASTIC PLUMBING LINES IN YOUR BUILDING, NEVER PLACE RODENT POISONS INSIDE ENCLOSED SPACES. Traps are good, as you will want to see and remove the kill. But poisons can cause trouble indoors. The rats/mice who eat it will desperately want to quench their thirst, even if it means chewing through your plastic pipes to get at the rushing water. LEAVE THE POISONS TO OUTDOOR USE ONLY!

Thank you, Tom! Thank you, Sam!
I wish you a thriving, successful business!

Lini B.

The day after Thanksgiving we had a plugged up toilet. I called early in the morning and Tom got here by 11:15 just as he promised. He was friendly and efficient and took his shoes off at the door! I would highly recommend him!

Mick R.

Worst service I ever had in my life, temperamental grumpy and unpleasant. Walked away without doing the job, perfect waste of time on my part.

Jason V.

Had them install a propane line under my house, good service and price. Was running late and called to tell me. I would use them again. My kids wanted to watch and Tom was great with them. Update-used them again for a leaking water heater was able to fix within 2 hours! Toms my plumber for life.

Suzanne S.

The owner and a friend arrived on time, were very professional, tidy and efficient. they repaired work done by Roto Rooter for which I had been totally overcharged. Their attitudes were direct and professional. My work was paid for by a benefactor but they told me that it would be between $200 - $250 to have done the original work. They cleaned, realigned and changed the little plastic things in all the fittings and it is just wonderful to have everything working again. I will not hesitate to use them again and recommend them to anyone I know. There is just something about people that know what they are doing and are not out to cheat you, but help you.