Tom Shell Plumbing

Peter L.

As per the policy of Tom Shell Plumbing, the homeowner is to be quoted a price before the job is started. The 2 plumbers that did my work did not quote me a price until after the work was completed. I felt the price was extremely high. I asked one of the plumbers why the cost was so high and he told me that the 2 parts they replaced cost $70 each. I purchased the same 2 parts for another sink from Hydrologics for a total of $11.35. According to Tom Shell Plumbing, the price for each part included the labor and tax. If this included the labor and tax and there was no service call fee, then why was I charged another almost $200? And I was told I got a $36 discount. I found another licensed plumber, bonded and insured plumber in Tarpon Springs to complete the same work on another bathroom sink, including parts, for a total of $110. $110 compared to $338. I did not get any satisfaction from the person I spoke with at Tom Shell Plumbing regarding what I considered a gross overcharge. As a side note, I grew up with Tom, his brother Terry and his brother Tony. Our families socialized together. It pains me that I have to leave this review.

Steve B.

Tom Shell sent out two workers after our water heater gave out. They were at my house within 2 hours of calling. I asked for quotes for a conventional heater and an on demand heater. After getting both quotes I went with the on demand system. It was installed quickly and neatly. The price was exactly what I was quoted. This despite having issues removing my old system. When they were done they cleaned up everything. I would definitely recommend Tom Shell and his team.

Michelle C.

Very unprofessional - total waste of time. My window was 9-12:30 and they called at 12:27 they were running about two hours behind. While I'm sure estimates and issues are unpredictable, if you stumble on a big issue you know much sooner than 3 minutes before the next person's window is up and should alert them.

Julie B.

Beware """"free estimate""""! Technician came in (not Tom) for a """"free estimate"""". Used a shovel to check out part of our septic system, put a snake in to see if it could move through the line (it did), and after that was done we were told that we owed $289 because """"once I have to take out a tool it is no longer free"""".

Joe M.

Very impressed with my overall experience. Tom the owner came out to give quotes for some new equipment. Coming into my home he wore covers for his shoes and was super professional and courteous. The receptionist that handled my appointment was amazing. I had a water softner put in and the work was done with great attention to detail.

Joy M.

Best plumbers around. I grew up around this family and they are honest and good people. There plumbing work is perfect and you can't say that about a lot of these plumbers in this area. I would never use anyone else.

Amira A.

Not very professional, walked into my house for 2 seconds wasn't even finished explaining the issue. He walked out and started working on my mainline without discussing price or plan of action. Then walks back in 10 mins later with a very high bill. Will NEVER use these guys again. I was only expecting an estimate and this guy got over on me stating he already did the work and have to pay him. Cleaned out my mainline and charged me $250! Ridiculous!!

Suzie P.

Tom Shell Plumbing is not only reasonably priced and extremely knowledgeable, he is polite and trustworthy! We were very happy with his work and will continue to recommend him!

April A.

I would recommend these guys in a heartbeat. They are honest and will NOT rip you off. I had at least 4 plumbers come out to find out why my shower was draining slowly. Tom Shell and his son Dan were the ones who finally pinned down the exact problem. I had another plumbing problem where Dan had to get on top of my roof and run some kind of wiring to get the problem taken care of. Basically Tom Shell's guys aren't afraid to get sweaty and dirty if that's what it takes to get your problem fixed. They weren't afraid to answer my questions and weren't intimidated by me, which assured me they knew what they were doing. Tom Shell was also very kind and gave some helpful maintenance tips. Unfortunately he's now retired, but from what I've seen his legacy is continuing on through Dan.

Lorraine H.

I had a faucet handle/knob in my bath that was leaking a considerable amount of water. I tried to close with a wrench to no avail and had to shut my water off. I was able to get someone on the phone right away and they were out to fix the problem , within a couple of hours, of my call. They provided a verbal quote over with he phone, reasonably priced, and efficient. I would recommend based on my experience and would not hesitate to use their services in the future.