Tom Shell Plumbing

Mark B.

Had a wet bedroom floor, hubby called Tom Shell Plumbing. Turns out that was mistake 1. Spa shower system in the master bath, developed a crack, leaking into the walls. Tech knew there was something more serious after his diagnosis & suggested a restoration co. If we knew then what we know now, Would have stopped, paid for his services & been done He was nice to stick around & wait for me to get home. He had finished w/ hubby, & hubby wanted me to help w/ our next move, have the tech explain what happened & a potential new shower head. Felt pressured, like it should be replace right away, surprise, it didn't. Came recommended, so thought we could trust them. Mistake 2. Told a new shower head would apply to deductible, as he knew insurance was going to have to get involved. We had never had to deal w/ or file a home claim in 30+ years, so didn't know any better I am particular about my showers, as I am not a tall person. Asked for pictures & description of the new shower head, there were none. Convenient? He explained what it would be like. It was installed while I was at work. Didn't see it until I got home, then it was too late. Well, it wasn't anything like we were told/wanted, looks, length or functionality. Lie #1 & DEFINITELY NOT worth $1,200 price. Ordered same day, so service call was deducted. A line to order right away. Mistake 3 The restoration co came out, a day after the plumber tech was here. That is the only thing the tech got right, going to need some major repairs. New shower head installed, then right after the remediation/demolition began. Down 2 BR's & master bath for 3 months now Finally received insurance approval for repairs. The new shower head, was NOT applied to the deductible, like we were told. Both the restoration co & insurance told us, the thing that caused the issue is NOT covered. Lie 2 Since the new shower head was not what we were told, length, looks, usage & pressure wise, we are replacing it w/ something better, more functional, when we start the rebuild process. Since I no longer need the useless, overpriced shower head, tried to return it to get my money back. I have bought other shower heads in the past & never had 1 this small or bad Started out well, person who answered was friendly & sounded like she wanted to help & cared. Exchanged a couple calls back n forth. I appreciated that. However, that is where the CS ended. I was waiting for a return call later that day or the next, didn't happen. I had to call the next day, as I didn't hear anything, to see if there was an update on my questions. They didn't even have the decency to call, to tell me, No, I wasn't getting my money back. Said I signed a contract for the work, the work was done. It wasn't the work in question, it was the product they sold us. Shower head was cheap & ineffective & not what was expected or told. Get this, was told, I could return it, for no refund. Why, so you can resell it & make a double profit? Hubby is the patient one & is not happy, wants to take them to small claims court. Needless to say, we learned some valuable lessons & learned who NOT to trust or use in the future. Thank You for the lies, lessons & taking over $1,000 of our hard earned money, for something we will never use. You hit us in the wallet, let's see w/ reviews/social media, if we can return some of the favor. Hate that this happened, I don't like doing reviews, rarely do & that I feel I need to sink to this level. I feel companies need to learn from their mistakes/practices. While potential customers, need to be aware/learn from our mistakes. If I can save 1 person reading this time & money Glad you stand behind your products/services at the cost of losing customers. Businesses are built on customer service, reviews & word of mouth. It really is sad. Where has customer service gone? Jesus hanging on a cross said in Luke 23:34.. """"Father Forgive them, because they do now know what they are doing"""" Good Luck to anyone who uses them.. Plumbers are a dime a dozen & I am sorry, they aren't even worth a penny Update: See Pic 4 Reply

Diego S.

I would recommend these guys in a heartbeat. They are honest and will NOT rip you off. I had at least 4 plumbers come out to find out why my shower was draining slowly. Tom Shell and his son Dan were the ones who finally pinned down the exact problem. I had another plumbing problem where Dan had to get on top of my roof and run some kind of wiring to get the problem taken care of. Basically Tom Shell's guys aren't afraid to get sweaty and dirty if that's what it takes to get your problem fixed. They weren't afraid to answer my questions and weren't intimidated by me, which assured me they knew what they were doing. Tom Shell was also very kind and gave some helpful maintenance tips. Unfortunately he's now retired, but from what I've seen his legacy is continuing on through Dan.

Barry H.

A couple simple routine plumbing repairs, technician break screen door handle says 'oops sorry' and was supposed to install a push open / close chrome sink pop-up. I find out after the install it only stays open - he doesn't have the right one and he says 'oops sorry' Other technician installs a hose shut off valve ($15 valve at Home Depot) a $550 repair. He already had cut a hole in stucco, so I had him preceded. Had a similar repair done a week or so later, I was done with Tom Shell plumbing, I called another certified / insured plumber he did same repair (minus the the $15 valve) - repair for $220. Something just didn't seem right. I tried to track down owner at Tom Shell to discuss the sloppy work and a repair that now seems slightly higher than similar work done A family member informed me that the one technician was released for over-charging and they were having trouble getting good help Week later, owner finally calls - pretty much says it is what it is and he can send another technician to fix the door and change out the sink pop-up assembly. I have zero trust to have another employee of Tim Shell Plumbing in my house. I have a trusted certified Plumber that does great work and is AFFORDABLE - I'm moving on from Tom Shell.

Michael D.

I noticed a leak in the wall between my master bath and laundry room one morning. I called at about 8:30 and Dan Shell, the """"baby"""" of the family, arrived by 9:20- took a little square out of my laundry room wall, cut the leaky copper pipe out and had a new copper piece welded back in by 10am. He also repaired the drywall and I was ready the patch up the paint. I was so impressed with his straightforwardness and greatly appreciated his quick service!! The blue eyes and genuine southern drawl didn't hurt either... Highly recommend these three born and raised Florida southern men. Honest, hard working and VERY reasonably priced.

Thuyen B.

Very impressed with my overall experience. Tom the owner came out to give quotes for some new equipment. Coming into my home he wore covers for his shoes and was super professional and courteous. The receptionist that handled my appointment was amazing. I had a water softner put in and the work was done with great attention to detail.

Nunya N.

Travis Beasley from Tom Shell Plumbing came to help me when my hot water started having a very strong sulfur smell. He explained what was causing the problem and addressed the problem. He was quick,efficient and very professional. I would highly recommend them and will use them in the future for my plumbing needs.

James S.

Very unprofessional - total waste of time. My window was 9-12:30 and they called at 12:27 they were running about two hours behind. While I'm sure estimates and issues are unpredictable, if you stumble on a big issue you know much sooner than 3 minutes before the next person's window is up and should alert them.

James S.

Very professional company! Real person answered the phone, took my information, and set my appointment for the next day. When we hung up the phone I got a text with the technicians info and an email with a link to my portal account. Awesome. Next day tech called to say they finished the job before mine early and asked if they could come early. Got here and quickly diagnosed the problem I identified (dripping shut off valve) but also found a much larger problem (leaking supply line to the house). He gave me individual quotes for the repairs. I authorized both on his cell phone and asked him to replace an additional spigot on the other side of the house. All three repairs were complete in under 3 hours, including the time it took for him to go buy parts. I don't know if the prices were competitive, but they seemed current economy fair to me. Would definitely recommend them and will be calling them again whenever I need plumbing work!

Edward R.

Mike was fantastic! We needed our sink/garbage disposal/dishwasher hooked up after a new countertop install. Mike was efficient, neat and on time. The job cost exactly what was quoted on the phone. We also wanted to tie into our coffee maker from the refrigerator line. Kuerig machine to do that was $$$ he designed and installed the line from the fridge with a shut off that is easy to operate and hidden from view. He even drilled a hole in the top of the coffee maker lid to accommodate the hose!!! Definitely a nice guy to deal with, reasonable prices and high quality work.

Kate L.

Awesome company! Family-owned businesses are always the best, and this one is no exception. They arrived the same day, were prompt, and the plumbers were in uniform--very professional and informative. Their pricing is very competitive, and best of all, the job was done right the first time. Highly recommended! Always available.