Tom Shell Plumbing

Harvin K.

Cody from Tim She'll plumbing came out to diagnose our issue with the water heater. Very professional explained what needed to be done and offered us our options. Had everything up and running in few minutes. Tim She'll moved to the top of our list of go to plumbers

Carolyn G.

Travis Beasley from Tom Shell Plumbing came to help me when my hot water started having a very strong sulfur smell. He explained what was causing the problem and addressed the problem. He was quick,efficient and very professional. I would highly recommend them and will use them in the future for my plumbing needs.

Terry R.

A couple simple routine plumbing repairs, technician break screen door handle says 'oops sorry' and was supposed to install a push open / close chrome sink pop-up. I find out after the install it only stays open - he doesn't have the right one and he says 'oops sorry' Other technician installs a hose shut off valve ($15 valve at Home Depot) a $550 repair. He already had cut a hole in stucco, so I had him preceded. Had a similar repair done a week or so later, I was done with Tom Shell plumbing, I called another certified / insured plumber he did same repair (minus the the $15 valve) - repair for $220. Something just didn't seem right. I tried to track down owner at Tom Shell to discuss the sloppy work and a repair that now seems slightly higher than similar work done A family member informed me that the one technician was released for over-charging and they were having trouble getting good help Week later, owner finally calls - pretty much says it is what it is and he can send another technician to fix the door and change out the sink pop-up assembly. I have zero trust to have another employee of Tim Shell Plumbing in my house. I have a trusted certified Plumber that does great work and is AFFORDABLE - I'm moving on from Tom Shell.

William V.

Beware of the Tom Shell Plumbing bait and switch scam. I asked for a repair estimate on my GE water softener with low water flow. The phone rep kindly said she would send a plumber to do an estimate. Tom's plumber came and told me """"you can't get parts for GE, Whirlpool, Sears anymore"""". He left shortly after, and sent me a shocking estimate...$1800 for a whole new water softener, when it might have just needed a cleaning. Disgusted, I did some more research and discovered that the parts for these brands are largely interchangeable and widely used, and the truth is that aftermarket parts are readily available on Amazon. I confronted President Tom Shell who then wrote, """"We can only work on Clack, Fleck and Autotrol... We never have, nor will we ever work on GE, Kenmore or Whirlpool,"""" and added, """"I would suggest calling a water softener company."""" So an implicit admission that there ARE parts available. Thanks Tom for telling me the truth, unlike your plumber. And when confronted about why the phone rep didn't tell me they only do the 3 brands, Tom wrote, """"She does not know the difference between GE or anything else. She is not a plumber"""" So the conveniently """"ignorant"""" rep lays the bait with the offer of a free """"at your home"""" repair estimate, which really will be a replacement estimate. The lying plumber comes to your home and makes the switch, trying to convince you there's no option but to replace a 3 year old softener because there's """"no parts"""". Finally, the conscienceless president offers no apology for his own company's wrongdoing, but only for mine, saying about my review, """"I apologize that you feel the need to do that."""" Then, the smart consumer fixes his water softener for a hundred bucs.

Shannan T.

Would not recommend. First, it Took two weeks to get someone out to my home. Second I was quoted $350 per toilet (I have 4 total) to replace the guts in the toilet tank. Even one hour labor at $95 plus parts for lest say $125 would be somewhat fine. But really Tom She'll? I purchased oem parts myself and replaced all parts within two hours as a person who never did this. I think they saw a nice house in a nice neighborhood and figured let's change an absorbent price. Not ok with me as a consumer. The office staff is however quite polite and confirmed the appointment prior to arrival, however it starts and ends there.

Stephanie M.

Mike was fantastic! We needed our sink/garbage disposal/dishwasher hooked up after a new countertop install. Mike was efficient, neat and on time. The job cost exactly what was quoted on the phone. We also wanted to tie into our coffee maker from the refrigerator line. Kuerig machine to do that was $$$ he designed and installed the line from the fridge with a shut off that is easy to operate and hidden from view. He even drilled a hole in the top of the coffee maker lid to accommodate the hose!!! Definitely a nice guy to deal with, reasonable prices and high quality work.

Peter L.

As per the policy of Tom Shell Plumbing, the homeowner is to be quoted a price before the job is started. The 2 plumbers that did my work did not quote me a price until after the work was completed. I felt the price was extremely high. I asked one of the plumbers why the cost was so high and he told me that the 2 parts they replaced cost $70 each. I purchased the same 2 parts for another sink from Hydrologics for a total of $11.35. According to Tom Shell Plumbing, the price for each part included the labor and tax. If this included the labor and tax and there was no service call fee, then why was I charged another almost $200? And I was told I got a $36 discount. I found another licensed plumber, bonded and insured plumber in Tarpon Springs to complete the same work on another bathroom sink, including parts, for a total of $110. $110 compared to $338. I did not get any satisfaction from the person I spoke with at Tom Shell Plumbing regarding what I considered a gross overcharge. As a side note, I grew up with Tom, his brother Terry and his brother Tony. Our families socialized together. It pains me that I have to leave this review.

Steve B.

Tom Shell sent out two workers after our water heater gave out. They were at my house within 2 hours of calling. I asked for quotes for a conventional heater and an on demand heater. After getting both quotes I went with the on demand system. It was installed quickly and neatly. The price was exactly what I was quoted. This despite having issues removing my old system. When they were done they cleaned up everything. I would definitely recommend Tom Shell and his team.

Michelle C.

Very unprofessional - total waste of time. My window was 9-12:30 and they called at 12:27 they were running about two hours behind. While I'm sure estimates and issues are unpredictable, if you stumble on a big issue you know much sooner than 3 minutes before the next person's window is up and should alert them.

Julie B.

Beware """"free estimate""""! Technician came in (not Tom) for a """"free estimate"""". Used a shovel to check out part of our septic system, put a snake in to see if it could move through the line (it did), and after that was done we were told that we owed $289 because """"once I have to take out a tool it is no longer free"""".