Tom Drexler

Casey P.

I used Tom Drexler for a bathroom remodel. Their work is great, but the company has no sense of organization, scheduling, and checking ordered items from the manufacturer. During our remodel and installation the workers noticed the wrong bathroom vanity came in (bigger size than it needed to be) so they had to re-order. They told me this would take about 2 weeks to come in and they would call me to schedule and finish the bathroom. After multiple calls to the company after two weeks to see if the vanity came in, no one had any information for me except that the vanity was not there. Finally after a month the correct vanity came in and the workers came out to install. After showing me the bathroom, I noticed the side panel for the vanity (so it would match the front) was not there. The side was brown and the front was grey. The workers did not even notice or choose not to say anything. I had to call and get another panel ordered for the vanity and was told again it would take two weeks to come in. Two and a half months later I am still waiting to get the panel installed to my vanity in the bathroom. A remodel that was supposed to take 5 days is now at two and a half months without completion. Absolutely ridiculous! I will not use Tom Drexler for a remodel ever again.

Mark E.

Tom Drexler Company, Talked me into putting an High Efficiency Amana Air Conditioning Unit in One year ago. It cost me $6300 for which I am still making payments. They unit continues to have a communication problem on the wiring. They have been out at least 10 times telling me that there re-wiring should take care of it. For which it continues to have the exact same problem each time. This weekend they came out twice, put a new thermostat, Not twenty minutes after they left it went out and I have not had air conditioning all weekend. My Grandson has asthma and was spending the weekend with us and we had to give him several breathing treatments because of the heat. They said after I called they would come out first thing Monday morning. I told them I have afternoon appointments. When I called just now they scheduled for afternoon . They are the worst at remedying a problem and treating the customer fairly. They make big claims, but my experience is they don't live up to it. I would definitely not recommend their service. Mark Estes

Jim F.

We recently turned on our AC for the first time since October, expecting cool air to help control the hot/humid that is the Louisville area.

Alas, all the moving parts worked but The Cold. Fans and blowers fanned and blew, belts turned, motors whirred, and air moved...but it was the same muggy air that we were trying to get rid of. It was JUST working in October, but all it was now was a friendly blast furnace of UHNG. Having lived in our house for just under a year, we were thinking ""What!?!? We've only been here a year!""

#TheJoysOfHomeOwnership

The first thing we did was to call a Plumbing/AC vendor to come and take a look and he told us that it was low on refrigerant (which I really didn't need to pay him $69 to confirm, but whatever) and the cost to refill would be A LOT (over $800), or even more to fix it. To be honest, I wasn't extremely comfortable taking his word at the costs he quoted and I didn't have the best confidence in this vendor. The next step was Tom Drexler.

Michael came out on a Tuesday to size up the situation with our AC and to give us a quote. We could tell right away that Michael had the knowledge and experience to head us down the right path.

After checking the AC compressor and our furnace...and just about everything else...he sat down we went over some stuff. We already knew what the answer was going to be, but we had braced ourselves for it. Since the furnace and AC were installed when the house was built in '94, both had basically outlived their intended lifespan. Yes, we could spend a lot of money fixing one thing, but then a bit further down the line something else was going to break. Based on the age of our system, the best best would be a full replacement.

Long story short (I know it's too long for that), we went with the full system replacement. We signed the papers on Tuesday. On Friday they installed the new system.

On THAT Friday!

Chris and Anthony (?) arrived right when they said they would and went to work sizing up the job and removing the old furnace and compressor. About an hour later another guy shows up with the new units. A little while later the installation manager showed up to see how things were going. By 3:30 they were driving away and my house was getting cool again.

These guys were GREAT. Very professional and very efficient. Chris and Anthony worked great together as a team, didn't waste time, and managed to complete in about 6 hours what I envisioned them taking two days to do.

I can't say enough good about everyone I dealt with at Tom Drexler. GREAT job, guys!

David B.

Waay over priced. They tried to charge me over $550 for a dishwasher swap out. Crazy.

Catherine R.

Thank to the technicians Chris Dews an Lee Ells. These guy worked until the job was finish. I really felt bad for them because our air went out on the hottest days of the year. Our air went out on a Friday evening. After my husband decided he couldn't fix the problem I called Tom Drexler office. Of course we have the worst luck in the world. Our unit was old ,and to me it never was placed in correctly. It ran all the time never shut off until in the wee hours of the morning. It was about 16yrs old. Yep you guessed it....time for a new unit. They loan us an air condition (never heard of a company doing that) it helped cool at least one room. So very grateful for that. Did I mention that we called Tom Drexler because they fix an electrical problem we had. Good job guys....Always care for your customers and God will open up the heavens and pour out many blessings. Thanks to all that participated in helping out. We are completely satisfied.
Anthony & Catherine Robinson

Wayne A.

Do not use. They lack integrity and are way over priced. I have filled out two reviews they send out and was asked if I wanted someone at the company to call me. I responded yes and I never heard from anyone. Charged me $270 a man hour for simple job. Ridiculous. If they paid as much attention to their customers as they do their advertising there would be more satisfied customers.

Kim P.

Just saw a commercial for Tom Drexler, the customer looked so happy and satisfied... That's a joke. If this company starts a project for you, be sure to please take pictures. First of all, my back yard is a mess! They ripped my side walk out and it took them forever to come fix it. I went to the office and talked to a young lady, she assured me that my side walk would be taken care of. That was just to get me out of her office. I get it... Once I got home she called back and changed her tone. They fixed a portion of it, if you know what I know... DONT choose TOM DREXLER run the other way!!! In the beginning, I was faced with racism and that should have been a red flag. I was told ""Oh he's just like that"", but I know racism when I see it. In the end, straw was thrown all over my yard in order to cover up my broken side walk.

Tom D.

I purchased a very expensive heating and cooling system at the end of the winter when my furnace went out. Now that it's hot out I turned on my ac and it wont keep my house cool despite running all the time. I had asked the salesman Michael for paperwork for my lg&e rebate numerous times and he has refused to give it to me. And after looking at my contract and install paperwork I see that the system I paid for is not the one installed. I will be filing a suit in small claims court to remedy this situation.

Carolyn G.

Scheduled a 3-7 pm appt today, was advised that the plumber might arrive before 3. Received call at 6 pm that no one is coming today unless I pay additional emergency fee because they are just too busy. No apology, poor scheduling and now I have to find another plumber. Would not recommend.

April 7, 2018- no followup received despite comment from Tom Drexler.

Becky J.

Had clogging in my pipes and was not able to flush toilet. Called Tom Drexler plumbing and they came right out. They ran a snake down the toilet and said it was clogged. Which I already knew that! The guy told me it would cost 5 thousand dollars to fix it and if they had to pull the wood floors up it would be 10-20 thousand! I was shocked and beside myself not having that kind of money to fix this. They charged me 390 dollars pretty much for nothing and I felt taken advantage of being a single mom. I called another plumbing company they can out and just laughed when I told them what Tom Drexlers plumbers said. They ran a machine through the pipes, unclogged it and charged me 250 dollars. Two months later no problems. When Drexlers came out it only lasted 3 weeks. So in a short period of time I paid almost 700 dollars to unclog my pipes. I decided to call Drexlers to tell them about my experience and the lady said they had coded my bill wrong in the first place. They sent me back 130 dollars which I appreciated. But the drama they caused in telling me 5000 to 20,000 to unclog my pipes was terrible. I would never ever ever ever recommend this place