TNT Air Conditioning Heating and Plumbing - Firestone

Christopher L.

A great service experience all around, I'll definitely be using TNT for any future plumbing or HVAC needs. I received email and text reminders for the appointment. The technician showed up much earlier than expected and called beforehand to make sure it was okay. The company emailed me his photo and a brief bio so I felt I knew a little about him before he arrived. He diagnosed and replaced my thermostat in no time. He was able to process payment on the spot with a card and emailed me the receipt.

Mary K.

I'm late in posting this review, but a couple weeks ago we had TNT come out to fix a toilet flange replacement my husband started, but he was in way over his head. Hubby really screwed the pooch on this one, but with TNT's knowledge and experience the job was handled in just a couple hours. We'll be having TNT out again to run a gas line to our stove, because electric stoves are the devil's playground and I will have no more of it!

Thank you TNT, you are much appreciated!

Lara B.

TNT is amazing. They are extremely communicative, professional and friendly. I have had a great experience with all employees. I like them so much I ask for their recommendations on complimentary services and have never been disappointed. I continue to use their services and highly recommend them.

Trevor P.

I worked with technician Duke Ferguson; what an outstanding guy! First off, he did me a huge favor by communicating with me over the weekend (even though their business hours are from 8-5PM, Mon-Fri) in order to set up an appointment for Monday morning. He provided me with frequent updates to inform me of his ETA in the hours leading to the appointment. He conducted himself in an extremely professional manner. Duke provided me with a free quote for some HVAC finish work in my basement (which I am in the process of finishing). He even provided me with some tips and tricks because I had expressed a desire to do some, if not all, of the work myself. Most contractors would shut down as soon as they heard the term ""D.I.Y"". Duke was not one of them. He said it himself- ""we're in the business of establishing relationships"". I'm sold! I will use TNT for all my HVAC and plumbing needs.

Michael J.

We had TNT come over to fix a plugged washer drain. Everything appeared good. A week later however, we we getting the furnace maintained for winter and the furnace guy noticed the the floor drain (6 feet away from the washer drain) was plugged. We tried to call TNT about this new issue to have them come take a look. They won't have anything to do with us now. Customer service never answers the phone. After untold times trying to call them, three voice mails and one email in a period of three weeks, still no response from them. If you're counting on good customer service, don't call these guys!

CareyJo K.

I was having an emergency with a large leak happening in my ceiling, the wonderful women that answered the phone worked with me and found someone to come out asap! The plumber that came was awesome, so helpful, and really explained everything so well!
I'll definitely be recommending this company!

Dan W.

I purchased a complete shower kit with new head, next, control valve, etc... wanted to use the existing valve hardware but ended up okaying a complete reinstall. Not totally convinced the plumber tried to adapt existing valve-both were Delta. Instead of presenting options he started to pack up and leave me without installation so I agreed to a new install. $875.00. Still in shock but it's new and working. Went to turn it on upon completion-no water. After seeing the confusion, I suggested he check the shower head for obstruction. That's what it was. Not sure he had a lot of experience installing shower hardware but it got done but my remodel job got set back another two months due to this expense. The workmanship was good. It's not hard to sweat dozen joints and connection sleeves, just expensive.

Carol H.

Two very nice young men arrived right on time with very short notice on my part, did just what was needed to be done to get my furnace going again, gave me some excellent advices far as keeping it clean and other maintenance tips and what signs of aging I should watch for. Peace of mind!

Sharon W.

We hired them to put ventilation in our attic. They showed up on time wearing a mask and gave us an estimate. On the day they were scheduled they let me know they were running late and again when they were on their way. They were polite and professional. They left the area clean. They wore masks when they came to do the work. They were friendly and answered our questions. I would highly recommend them and would use them again.

Eric H.

Called them over a month ago to repair a leaking shower head. Owner said he needed to order a part and then he'd get back to me. Heard nothing after a month. Called back a week ago to get him to call me back - still nothing. Their rates are egregiously high - even with the ""veteran's discount"". Charged me $400 to repipe the P-trap under a sink.