TNT Air Conditioning Heating and Plumbing - Firestone

Andy M.

My water heater leaked all over the place in my closet and was already nearing its end of life, so I needed an emergency replacement. Tyler came out to my place the same day with a brand new water heater and got it installed in no time -- everything's working well so far! Tyler was incredibly kind and friendly, which is always a plus with contractors.

The overall cost of service seemed a lot higher than average, compared to other quotes I got a little further out, but since it was an emergency, it balanced out (it's more on me for not having it inspected and replaced sooner), and TNT includes an inspection membership for electrical, plumbing, HVAC, etc. which easily saves hundreds in separate inspections and small repairs, and it transfers between home owners which is great! The key will be taking advantage of it all!

Matt B.

DO NOT USE THIS COMPANY!

They cost us over a $1,000 in damages they did to our furnace. Whoever they sent over had no idea what they were doing and they fried our control board. He worked on it for hours and then left saying he couldn't fix it. You could smell that something had burnt. I had to have an emergency HVAC guy come in after because we had no heat. He diagnosed the problem (which was a simple fix) but had to replace the control board late at night which cost us a fortune. Afterwards, TNT Home Services would not return my calls and took no ownership of their mess. I never write reviews but felt I had to after this experience.

DO NOT USE THIS COMPANY!

Kelly H.

I'll give this two stars because TNT was responsive, on time, and our tech, Alec was friendly albeit well, misguided at best. It goes south from there however. After Alec looked inside at the housing for the unit for all of 3 minutes as I explained there was slight icing on the lines, he proceeded to tell me that my problem was definitely going to be cause by low pressure on my system that was running ""illegal R-22"" refrigerant. He took a few pictures of my equipment on his iPad before going outside to measure my pressure. My landlord had told me the previous tenants had loosened the fittings prior to us moving in so I assumed it would be low. Alec confirmed this and told us we had a leak in our system and since we were running ""illegal coolant,"" it would be a total loss and quoted us at nearly $7,000 for a full replacement on top of the $80 service call.

We had a 3rd opinion out today who actually opened our blower unit and checked the coil (both of which were filthy do to previous tenants using the wrong size filter.) He then informed us R-22 was not illegal but just being moved away from by the industry and that he's topped our system off with all of 1 pound, which he didn't think was too bad considering the decade the system had gone unserviced. After cleaning the coil and blower, a slight recharge and $200 later I have cold AC.

Despite the obvious attempt at duping us into work we didn't need, our guy did say their price was reasonable for what they quoted. So I guess take it with a grain of salt? If you know EXACTLY what you need these guys will get you taken care of with efficiency, however you may pay through the nose for work you didn't need if you don't. ?

Sherri S.

My husband called and got a quote to service the air conditioning system. He was quoted a price of 80 to 100 dollars. When they came it just needed the once a year cleaning like we do every year. EVERYTHING was fine. He was done in less than 30 min. When it came time to collect the money it was now 289.00 . Will never use again.we could have had our home warranty do this for 100.00,but we tried to give to local businesses
Never will make that mistake again. BE AWARE before you hire this company. They are NOT honest.
I read your comment back. No where was a price for 289.00. You can say what you want but you are not honest. I could have had this done for 100.00. The technician should have let us know what the charge would be. I will be filing a claim with the better business bureau. I own a business and never would I ever do this to a person.
I have since checked with other companies and they ALL agreed with me I should not have been charged more than 100.00 for the little they did.

Christopher L.

A great service experience all around, I'll definitely be using TNT for any future plumbing or HVAC needs. I received email and text reminders for the appointment. The technician showed up much earlier than expected and called beforehand to make sure it was okay. The company emailed me his photo and a brief bio so I felt I knew a little about him before he arrived. He diagnosed and replaced my thermostat in no time. He was able to process payment on the spot with a card and emailed me the receipt.

Mary K.

I'm late in posting this review, but a couple weeks ago we had TNT come out to fix a toilet flange replacement my husband started, but he was in way over his head. Hubby really screwed the pooch on this one, but with TNT's knowledge and experience the job was handled in just a couple hours. We'll be having TNT out again to run a gas line to our stove, because electric stoves are the devil's playground and I will have no more of it!

Thank you TNT, you are much appreciated!

Lara B.

TNT is amazing. They are extremely communicative, professional and friendly. I have had a great experience with all employees. I like them so much I ask for their recommendations on complimentary services and have never been disappointed. I continue to use their services and highly recommend them.

Trevor P.

I worked with technician Duke Ferguson; what an outstanding guy! First off, he did me a huge favor by communicating with me over the weekend (even though their business hours are from 8-5PM, Mon-Fri) in order to set up an appointment for Monday morning. He provided me with frequent updates to inform me of his ETA in the hours leading to the appointment. He conducted himself in an extremely professional manner. Duke provided me with a free quote for some HVAC finish work in my basement (which I am in the process of finishing). He even provided me with some tips and tricks because I had expressed a desire to do some, if not all, of the work myself. Most contractors would shut down as soon as they heard the term ""D.I.Y"". Duke was not one of them. He said it himself- ""we're in the business of establishing relationships"". I'm sold! I will use TNT for all my HVAC and plumbing needs.

Michael J.

We had TNT come over to fix a plugged washer drain. Everything appeared good. A week later however, we we getting the furnace maintained for winter and the furnace guy noticed the the floor drain (6 feet away from the washer drain) was plugged. We tried to call TNT about this new issue to have them come take a look. They won't have anything to do with us now. Customer service never answers the phone. After untold times trying to call them, three voice mails and one email in a period of three weeks, still no response from them. If you're counting on good customer service, don't call these guys!

CareyJo K.

I was having an emergency with a large leak happening in my ceiling, the wonderful women that answered the phone worked with me and found someone to come out asap! The plumber that came was awesome, so helpful, and really explained everything so well!
I'll definitely be recommending this company!