Tiger Plumbing, Heating, Air Conditioning, & Electrical Services

Annie K.

***UPDATE****
Message to owner:

Just seeing your response now and absolutely incorrect. We did use your services, it was terrible and NO, you refused to work with my insurance company. I work in insurance for many years and I understand how the process works. Your response is inaccurate and a lie. We are in St. Louis city and yes, you attempted to provide services but could not follow through as no calls were returned and we were unable to make contact with a living soul. Please do yourself a favor and respond with accurate information as it continues to make your business look terrible.

Jr J.

I called them to replace my sump pump. You can buy a great sump pump for $200. This was a basic replace at my house. I'm willing to pay price for pump with an upcharge for the pump, and an hour labor charge = tops $500. I was willing to pay $500 for something I can buy for $200 and have it installed = $300 to install for 1 hour work.

He came with a trainee, 1 minute before ""window"", window was between 9-11AM, they came 10:59, so they made it. Trainee had more personal skills than trainer.

They took about 5 minutes to look at job, punched some numbers into his IPad, showed me result of cost $1130. I said you're crazy, why so much? He said our sump pumps are better than those sold in big box stores (because they build different ones for big box stores)

I said no way would I pay $1130 for sump replacement. He was quite happy with that, left right away. (More people to screw on this list)

Soon I got an Email from Tiger asking me about my experience for the day. Told them the same thing I'm telling you here.

Soon after that, I got a phone call from Tiger...sorry you were not satisfied. We will do it for $850.

During this, the Tiger website allowed me to post negative my experience with Tiger, for about 5 minutes, then gone.

Jeff W.

Had a plumbing issue and Tiger was the ONLY company to pick up the phone when I called. The technician was friendly and clean cut (like their commercial said) repairs were done quickly and with no surprises. I loved the professional and upfront service I got and was surprised to hear of a 100% satisfaction guaranty, thanks Tiger!

Scott R.

Read all 1 star ratings from both locations very carefully prior to calling this company. My wife and 1 year old little girl came home last evening to a house that was 50 degrees and a furnace that would not turn on. I was not going to be home for a couple hours so I asked my wife to find a company with a good rating to come take a look. I was home by the time they made it out and two very nice but misguided young men took a look at the furnace. I watched the entire time and we all quickly came to the same conclusion that the inducer motor was not working properly. They asked if we could sit down at the kitchen table and go over the options, the hard sell begins.

To fix the problem, $1200 but he can save me money if I start a service plan with them, it only took 20 minutes to go through all the plans. When I question it he proceeds to slide an iPad over to me with a worksheet on it to fill out that will show me how it will be more cost effective to replace an entire 5 year old furnace with a new one. For how much; we will never know because I said to him ""my wife and 1 year old daughter are wearing coats and hats in our house right now, I don't want to learn about service plans or new furnaces I want to get this fixed so they can go to bed"" Now he says ""well maybe we can just replace the motor, let us go out to the truck and see if we have one"" This is code for lets regroup because this guy is onto us. He can get me a 1200 quote with his iPad in the time it takes to walk to up the stairs but has to check the truck for parts?

They come back in a few minutes later, they do not have a matching inducer motor and I was not expecting them to have one, but I did expect to get a quote on what it would cost to just replace the motor. No, he is unable to quote that, even though he could quote the $1200 to replace the inducer motor and everything behind it? He says it will save me a couple hundred, to I took that to mean $1000 to replace an inducer motor, the same one I can order online for $150. I paid the $98 service fee and asked that someone call me in the morning with a quote and timeline for the part.

After setting up a room with electric heaters for my wife and baby I set out to pull the inducer motor myself, 4 screws and 2 minutes later I had it on my work bench. I could see that it would rotate about half a turn when the furnace tried to kick on so I hoped I could see why. Turns out it was just some gunk in the motor, an air compressor and some 3 in 1 oil, 30 minutes later the furnace was up and running. Notice it took one small paragraph to tell you how I fixed it but 4 to tell you how they were going to fix it.

No i don't want to talk about it Tiger, I don't want a call back or some lie about how you do what's best and the customer has the choice when the only choice you give them is the most expensive option. I don't even want my service call fee back thought I think i deserve it. I just want everyone to know your ""MO"" 2 guys to do a one man job, one to do the work and the other to try and fleece you.

They also blocked me on their FB page after they replied so I was unable to rebut, I was able to work around that.

Greg S.

Be very aware of the pricing before you get into anything. I had an A/C unit stop working on the Saturday before Labor Day. I did some research and knew it was either a contactor or capacitor in the outside unit, but knew I couldn't get parts until Tuesday, and didn't really want to tackle it anyway. I called Tiger on Sunday, expressing my reservations about a weekend service call, but was reassured by the dispatcher that Sunday was a regular day, and if I waited until Labor Day, there would be a holiday charge. The $99 service call fee (applied to the charges if they do the repair) seemed reasonable and in line with everyone else in the area, plus it was hot that weekend. The tech came out, and sure enough, replaced the capacitor and had the unit running in about 45 minutes or so. Then the fun started. The part he replaced was about $20 on Amazon. The amount he wanted to charge was about $530, flat rated with no breakdown on price. When he saw the look on my face, he immediately said he could waive the service call fee, leaving me with a bill of $430 - still a ridiculous amount for less than an hour's work. I paid the bill, but immediately know I was calling them back on Tuesday to straighten out the bill.

I called and we played phone tag for a few days before coming to an agreement that they would refund part of my money. In the course of the conversation, it became apparent they have a seriously flawed business model. Everything is flat rated, with no breakdown of charges available. I tried for 20 minutes, and still couldn't get the service manager to break it down for me. I even allowed him $100 for the part, just for the convenience of having it and hauling it around on the service van and asked him if $330 was a fair hourly charge. He had the nerve to tell me he thought that it was fair, then proceeded to tell me that if I was unhappy with the price, I could have had the tech take the part back off and only pay the $99 fee. I would have never thought that was an option. I told him if I charge customers that rate, I'll quickly be out of business - and I work for a much larger field service business than Tiger.

The tech was competent and professional, other than trying to push their service contract on me. But I reiterate - know the price before you let them get too deep into the job.

Karen N.

Called Tiger to come out because my tenants were experiencing a serious clog blocking both tub and toilet. I was thankful Tiger could come out that night!

The tech. Tom (mid 20's in age should have been my first clue he would be clueless about anything serious) called me to tell me he would first try to snake the tub to the drain $228, then if that didn't work he would need to snake the main drain $297...thinking wtf that seems high (since in St. Louis it costs $90 and Nolan a septic contractor in Edwardsville, IL only charged me $185 back in Oct. 2014) but, I was desperate so, I reluctantly let him proceed.

First he wasn't able to make the 90 deg. snake from the tub to the toilet. So, he moved onto snaking the main...to find nothing. He even snaked the roof vents and used a camera to scope. So, he says to me ""the cast iron pipes must be in really bad shape. Those old drain pipe are only meant to last 30 yrs""... Really!!! The ones in my city properties are over 100 yrs old....hmmm what about cast iron radiators that have lasted over a 100 yrs, also???

Anyway He concluded my slab needed to torn up and all the drain lines replaced... quoting me close to $13,000. WOW???!!!!!!

1. why didn't he call his office to get some advise when not locating any issues?
2. why would he lie or just know that not being able to make that 90 obviously something was preventing him from making that 90!!!!
3. Maybe his snake was too big and he assumed that's why the snake would not do the 90 ( ill give him the benefit of the doubt since he is a man) so, dude, have a 1/4"" snake on hand to use!!!!
4. Why would you even take a home owner down that road with out covering all the bases???

Seems to me he saw my desperation and knew I wanted to take care of my tenants... He decided he could make the company some money by scaring me! Thank god I have a cousin who is married to a local plumber. He warned to step away from Tiger Plumbing fast.

Oh and guess what! My tenants (both wonderful lovely ladies) didnt eve break a nail snaking the clog right out the next morning!

Run Forest Run!!!!

Matthew M.

Please please please research other companies before you use this one. They overcharge by so much I can't even believe it. I understand that their price includes a warranty, certified tech, etc., etc., etc., but I used another company last year after I learned what Tiger would charge me and I got the exact same service for a significantly smaller price. Just do some research and get a few prices before you take what they quote you at face value - they may not be the best choice for your family.

Kurt D.

I agree on wanting to give zero stars if possible. My wife called them because they were very close and local. They did come promptly but the whole process seemed to take way too long. Was told that my motherboard/controlboard was out and maybe the transformer. Initially told the repair would be 'a thousand dollars' - which seemed extremely high since both parts in question could be bought on amazon for less than $200 total. We then waited while a ridiculous amount of paperwork was written up seemingly for the purpose of catastrophizing the repair in an attempt to sell a whole new system to us. When we actually looked at the quote for the repair the total was more than $1400?!?!? This was so preposterous in and of itself but then they tried to set up another 'two-hour' consultation the next day regarding a completely new system. When I called to cancel the silly appointment I had to ask 4-5 times to actually get them to cancel it. I will never call this company for anything again. The worst part is they charge $99 for the service visit which i wish i could ask for back but they did come to my house and they were actually correct that the motherboard and transformer were dead. I called a second highly rated company for a second opinion and got the repair done immediately for less than $400

Kevin A.

They are all about the sale, not about the service. They put in a filter system I specifically said I do not want. They are now taking money out of my bank account for membership in order to get 10 percent off. Don't call them, don't let them into your house.

Dean W.

I would rather have a guy who smokes a little weed on the side install my unit and charge me the correct amount. than a ""PRO"" who up charges 300% Get real Todd.