Tiburcio's Plumbing

Tiana V.

I was assigned this company through my home warranty company.

They charged us for additional out of pocket expenses (home modifications, new drain pan,etc) when I got home from work, I looked at the new water heater. They did
Not install a new drain pan (but collected money for it).

Then, I noticed that they left a a large, slippery mess in my driveway, and onto the sidewalk in my yard, opening us up to the possibility of a slip and fall lawsuit. I called them to have them come back and clean up the mess they made, and to ask why I was unfairly charged for services not rendered. They declined my call and never called me back. They knew they did a shady job, and didn't want to have to answer to a non-satisfied customer.

Angela W.

Never do business with this company! They are ridiculous!!!!! All they care and want from you is your money! They don't care about your home! Got signed to this company by my home warranty, my house was out of water for two days because of they keeps have me waiting! I got charged $225 for them come and take a look for 15 mins! And got nothing done! He didn't even do leaking detection! Lately just looking!! The owner Eric came for, give an attitude and seems soo annoyed! You will regret if you call them for service!

To reply to the business! Yes my home warranty paid , but who paid my home warranty?! You? I still paid for the services! My home warranty paid me to repair it's not a free money!!! Also how much my home warranty pay me is non of your business!!!!! You charge almost $3000! Which I found someone for only 1/3 of your price! Why should I pay you???!!! Pay for your rude attitude and not responsible at all???

Rey Allan D.

Enrique was sent by a warranty company to check on the leak of my tankless water heater. All he did was took a picture of the heater serial no. and manufacturer of the heater and charge me 60$ for the visit. He told me and the warranty company that I needed a new system where the insurance warranty company would only cover 1,000$ and 2;000$ would come out of my pocket to get the unit and the job done.
Asking around for a better solution, I was referred by my co worker to another plumbing company. The plumber came check the unit and fix the problem. All along I just needed to replace a loose bolt washer and the leaking stop and the problem was solved for only 150$.
Never trust this company specially the field manager Enrique Gonzales. All they wanted is for this warranty company to pay up and cost you more out of pocket.

Warren B.

Great honest and professional company. Water heater went out. No hot water for 4 days. We used our home warranty company and like car warranties, has to go to different levels in the chain of command. Enrique responded within an hour of the breakdown .saw what the problem was and worked with the warranty company. We ended up with a Bradford Price water heater. At first we thought the warranty company gave us something inferior. On the contrary BP is a superior american made water heater with a long standing reputation. The installers had my water tank in within an hour. All new fittings piping etc. Company stayed on top of the warranty company and all went smooth. I recommend this plumbing company to everyone.

Ty B.

Scammers! They will tell you one thing and then do another. Dishonest, probably the most manipulated I have ever felt in any business interaction

Easton E.

Was assigned to them by my home warranty company. Called when I was home (to clarify the 5 hour arrival window) and the owner said that the plumber was still on a job, so he would personally come out, but it would take 45 min-1 hr to get there. He arrived about an hour later and I was notified by his call, ""Open the garage door.""

He clearly seemed annoyed that he had to make a 5pm house call as when he walked into the garage and 'looked' at the hot water heater he said he already knew the problem (by sight.) He made it clear, immediately that ""your home warranty doesn't cover that, so I can't touch it."" He explained that there was a bypass safety valve that capped the temperature, which was ultimately proved false when we measured the water temperature later that night. So he wouldn't touch it when the insurance company was paying, but he perked right up when I said I'd pay to have the bypass valve removed.

Worst part was - he reported it to the home warranty company that all of the water heater lines have all been ""improperly installed"". The house is not even 5 years old...and hot water heaters are supposed to last 25 years.

Long story short - they only want your money, and will gladly collect it from a home insurance company or out of your pocket. When I called him this morning he told me to call the home warranty company (I already had and they had already filed an appeal). Don't do business with them, in my opinion.

Phillip C.

These guys don't know what they are doing. My garbage disposal in our new house was making loud sounds. Called home warranty company and they sent these guys. They came and said that is the normal sound for a 1 horsepower garbage disposal. That it was heavy duty, restaurant quality. Their invoice says it was ""working properly"". They took their $75 for the visit and left in 10 minutes. English was not the best. And the disposal was 5/8 horsepower not 1 and it said that in big letters on the side.

I called the manufacturer and they listened to it over the phone and said it absolutely should not sound like that. Home warranty sent new plumber who said it was broken. They supplied a new one that was 1/2 horsepower and it is quiet and works fine.

Save your money and do not hire these guys.

Anilorac S.

Great Service!

Over the weekend, I discovered my garbage disposal was leaking. The owner Enrique responded to my request within minutes, and one of his team members arrived at the expected time. Miguel got straight to work, and the unit was replaced in a short time.

I was very pleased, and will remember to contact Tiburcio's again next time I need service.

Ron E.

I needed a plumber to continue a small project that was abandoned by an unlicensed contractor (who represented themselves as licensed and insured). Enrique came out within a day to give me an estimate. He gave me a very fair price and he said he'll send a guy out in a week. I asked if he can do it sooner since the project has been keeping my grandsons from enjoying our new pool. He sent a guy the following day and he even came to help. It took twice as long to finish because of the very shoddy workmanship of the previous ""plumber"" but they completed the job.

Enrique and his crew are true professionals. Next time I need a plumber, I am calling them again.

Ross G.

Owner Enrique is a very nice man. Also had a competitive price to complete jobs requested which was to perform maintenance on water heater and replace a cartridge in the Master Bathroom.

My main issue with this company is expectation of payment even Before any work has been completed?

*See screen shots

Owner requested payment of service before a technician even arrived at the property.

Then it was a little confusing on wether credit cards are accepted or not. Once owner confirmed they are ok to use, it was disappointing to see that there is a 5% surcharge.

After plumber finally arrived and began work, I receive another text requesting payment at 11:14am (as his plumber was still doing work). I call Enrique back and said it's really Odd how you keep requesting payment and the job is not even done yet? He agreed and said he'll call when it is complete.

At 12:01 I receive a call from Tenant at the house. She says the Plumber is asking which bathroom needs the cartridge replacement? Literally 3 minutes later at 12:04 I receive a text from Enrique saying the job Is complete according to his Plumber.

I again call him saying that's funny because his plumber was just asking what bathroom still needs to be worked in?

Finally at 1:00 job was completed.

At 2:13pm another text received from owner saying -
I do not receive payment yet.


As a Business owner or even as a regular person, you really do need to give people a ""reasonable"" amount of time to fulfill what they say they will do!
If barely 3 hours pass since a job was completed, you should not be constantly contacting a new customer for payment especially by the Owner of the business.

What I don't understand is it was even explained to him the home owner is in CA and she will pay as soon as possible.

At 6:45 I assumed invoice was paid (as promised) by my client in CA because owner messaged me on Yelp to please provide an honest review....

Although other companies may have quoted a higher price, it is truly not worth the harassment by this business - especially when service wasn't even started or completed yet. I'm sorry just being honest here.