Thrifty Rooter

Saves U S.

We had a problem with our septic on a Sunday morning thinking we would be unable to get someone until Monday. They were onsite within 1 hour. Quick reliable work!! Thank you Mike for getting the job done well!!

Gwen S.

This business and the guys and gals who work there have always provided great service! They come out quickly and dont charge too much. They have taken care of multiple drain snaking jobs for me in the years I have had my home. I have not had a single bad experience with anyone who has come out or who I have dealt with in the office. In fact everyone is actually friendly and helpful, even when I walked into the office on what was obviously their lunch break they helped me right away!

Nicki N.

Amazing job today, emergency on Father's Day and they were out to us in Colusa in a flash! Affordable, polite and quick!! Thank you!

K R.

We needed our septic pumped out on a Saturday. We called Carriers and got a recording, only open Mon thru Fri., we called Haynes, they do not pump septics on weekends, we called Vic in Gridley, who has pumped our septic for years, he didn't want to come on a weekend either. We called Thrifty, and they are on their way out. Thank you Thrifty Rooter. The cost is going to be a little higher, but that's to be expected when you find someone to come out on a weekend.

Erik N.

This has to be the worst company in all of Yuba/Sutter . First we have them come out for a clogged line the tech proceeds to break the line into the septic tank and send he ""found"" it like that yet no one has ever dug in that location so he snakes the line pulls out a few baby wipes and calls it good. So his solution to the broken pipe was just back fill the hole and call it good. Yep days later plumbing backs up again so I and a plumber buddy dig up the location we're the tech had snaked from only to find out about the broken pipe not being repaired and now we've go rocks and mud in the line. Placed a call to thrifty rooter only to have them say well we'll fix it when it's not so wet ????!! Are you kidding me ?! So In the mean time bathrooms can be used because raw sewage will fill up hole where the broken pipe is. 5 days go by and no one has shown up so we decide to fix it. We decide that the septic should get pumped so we dig up the solid side coffin lid. We call thrifty to come pump the tank and we just figure they'd dig up the liquid side lid to pump both tanks.... NOPE ... the worker advises my mother that they do not dig which was never told to us or else we would of dug up the other lid. The worker only pumped out half of the solid side and called it a day and they the place a mess. Then he marks on the paperwork he inspected everything from the inlet tee to other things that he couldn't of inspected because he never pumped the liquid side. My plumber buddy and I show up that night and prop open the tank lid and notice it's still half full of solids which he told my mother that everything was good to go. We also notice there's no inlet tee which he checked off as being there and cleaned out ...so first blatant lie so then he checks off baffle is good in good shape but no way for him to see because he only opened lid enough to put suction hose in and the liquid side tank was never pumped... 2nd lie.... then he checks off septic system has a filtered outlet which is impossible for him to see because once again liquid side tank wasn't exposed or pumped. We then call the office and spoke to operator who assured us that they would be out next day to finish job and clean up rags from septic tank that he threw all over the place and since they don't dig if we dig up liquid side tank they'd pump that too and do proper inspections that weren't completed the first time only pencil whipped on paper work. So we did up the lid like we were asked to do . Then the tech who did the pumping called and my plumber buddy spoke to him to find out WTF the guy just starts lying through his teeth saying he did inspect the tee but when he was told there is no tee he starts making up excuses ... first excuse was that rags must of knocked the tee off ... ummmm ok then he said well you really don't need a tee then my buddy decides to educate him on the importance of the tee so the tech in turn decides to change the subject then my plumber buddy asks how did he inspect the outlet filter if he never pumped the liquid side tank he says an I quote "" well I just marked it just in case you were selling the house to help you out"" are you kidding me... he said he would be coming back out to clean up and would pump liquid side and that we need to dig 4 inches past the lid to give him room to move the lid so we did. We get everything ready for the tech to come back and finish the job. Then my mother who's house it is gets a call saying they will not be coming out because there were old rags( baby wipes) in tank and they didn't want to eat the costs of another pumping... my mouth hit the ground when I heard this... they charge my mom full a full pump and only do half ... lie on the paperwork about work that wasn't perform then leave rages from the sewage tank thrown all over the work site. I will be going to the better business bureau and also look into other options to make sure others do not get this type of service it's almost criminal.

Brittany A.

If I could give them a negative score I would! My grandma paid over $850 for them to come out to dig up her septic tank and put it back under ground. Well they dug it up and emptied as slow as they could... (4 hours) but refused to put it back under unless she paid them $100 an hour. First of all my grandma lives alone and for them to not be honest upfront is beyond not ok. They were trying to take advantage of a helpless senior citizen. Do not use them!!!!

Don L.

$95.00 a hour ,having a open check book , won't quote a flat fee.Those ladies answering the phones, Rude.....and ruder.Thanks, I used a professional company and the problem was resolved.You get what you pay for ............

Laurel B.

These are the best folks, we have been using them for years! Their prices are great and they have always shown up within a few hours or sooner when you call. I recommend them highly!

Selena L.

We've used Thrifty Rooter twice now, both times we worked with Zac who was great. Super friendly and knowledgeable. He recommended a camera if the same issue occurred again.. it did. So we called on a Saturday when it happened to schedule for ASAP- they said the next morning-Sunday between 830-9am.

It was Sunday morning about 9:45am and still no visit or call, so we called them- they said they don't do camera services over the weekend (why schedule us then? Why not call us so were not waiting around) so they scheduled for this morning (Monday) same time 830-9am... about 9:15am we get a call saying we need to find someone else to do it cause they no longer do camera services. They haven't for awhile as their camera is broken.. why give us the run around if that's the case? No one seems to be on the same page.

Mary N.

I had an amazing experience with Thrifty Rooter! They tried to squeeze me in because I called late in the day, but told me it would be close because they had so many jobs to do. When they couldn't make it that day, they called and asked me if it would be ok to come first thing in the morning. It was a very respectful thing to do. I think if I had said no, they would've probably found a way to come that night. But I said it was ok. So they called first thing the next morning, to see if it was a good time, and I was grateful for this because I was packing for a trip and getting ready to run some errands. The reminder was very helpful. Caleb showed up within 10 min of the call and was very friendly, professional, and great at his job. He was nice to my dogs who kept bugging him, and I was shocked at how quickly he was finished and my sink was unclogged. Was a great relief before my trip, so I could relax and enjoy Disneyland with my kids! I will definitely use Thrifty Rooter again if I ever need plumbing.

Mary Nivens