Thrifty Rooter

Sally W.

Our landlord had used Thrifty Rooter for years, and we have lived in the Barber neighborhood for 4 1/2 years. Every time we need to call, they are professional and fix the problem quickly.

Jared C.

A++

Called up, had someone that could come out in a few days

Super helpful dude came over
Explained the situation
Proposed a solution
Got to work
Finished up in an hour

Really great service

Could they do anything better? When trying to get an appointment I had to wait on the line for 5+min, but really wasn't a big deal

Susan B.

2 hours late and then spent 15 minutes to look and couldn't find . So they just left. Waste of time . Worst customer service

Devious H.

Recently bought a house that was signed off from Thirty for septic inspection. They signed off on my loan, saying the level was not full and that inspection showed there was no problems. Three days after moving in we noticed there was water pouring from the ground. Come to find out that was my the septic tank that was buried. I called the people who helped sell me the house and they said it should have been noticed during the inspection. The dirt around the septic system had not been dug up any time recently to check the levels. I dug it up myself, to discover my septic was full to the rim! I called them and asked why they had signed off on a full tank, and they told me ""We did the bare min. that the county requires"". You signed off on it, yet its full ? I called them asking for them to make it right, maybe even a discount and they refused. If the loan company and the selling agent call you maybe you messed up ? Thanks for setting me up for a shi***y situation!

John S.

This happened about a week ago, and I really thought this might need some attention. The Thrifty Rooter guys (two people) showed up on my doorstep NOT wearing masks, and I asked them to wear masks before coming into my residence. One person responded that he ""has to now walk to his truck to get a mask."" Good grief...there are nearly 3000 deaths a day in the US do to Covid, and I would think a business that enters people's homes would require their employees to wear masks. I get it, not everyone likes to wear masks, but we need to be careful in these days where Covid numbers are on the rise.

Please inform your employees that masks are not optional when entering someone home or business, especially when your business is in and out of many homes and businesses on a daily basis.

Thank you.

Cassandra F.

Thoroughly happy with the service we received! Called yesterday with urgent problem, they showed up this morning. Made the effort to work us in to their schedule. As our project required digging down three feet, it took a little more effort than normal. They also fixed a drainage issue, and added two extenders, so no more digging! Pleasant, professional and done by noon! Amazing.

Joleen G.

had an appt. on 7/13/20. kitchen sink backed up and recommended a new garbage disposal which they installed. they didn't have the equipment with them to snake the whole drain system, just partial. sink kept cloging up so i called them 35 days later and was told the 30 days were up to do a re-do, told the manager ""tony"" i was ill but he was so rude and told me i should have taken 5 mins out to call him, while i was sick. i will never do business with this co. again and will advise everyone in my community the same. no customer service!!!!

Jeanna C.

Called Thrifty Rooter to come out and install 2 new toilets. Zach showed up on time and did a great job. He was in and out in an hour. I plan to use these guys for any future plumbing projects

Stacy M.

Had an appointment window of 1-3:30 and was told that he would call me when he was about done with the job before mine. I've been told that before and it never happens so when Will called me at 12:15 to say he was finishing up his job and would be to my place in about 20 minutes I was so surprised and impressed. Will and Al showed up about 20 minutes later as promised and greeted me with smiles. I showed them to the backyard and left them to do their job. I passed by the window just in time to see this giant teddybear of a man carefully moving my potted plant out of the way. Thanks Will! These guys were efficient, friendly and courteous.

Steven S.

John and Nate from Thrifty Rooter........................Man! talk about service, professional people and commitment to what the customer needs, these people were as good as it gets, and more than that, they are local and knew the business property we we were having a problem with, because they had been there a few time before in the past. The job we thought was going to very expensive turned out to be half of what we anticipated because they showed us a smarter way to handle the problem. 06/29/18
Thank you John and Nate