Thrifty Rooter

Joleen G.

had an appt. on 7/13/20. kitchen sink backed up and recommended a new garbage disposal which they installed. they didn't have the equipment with them to snake the whole drain system, just partial. sink kept cloging up so i called them 35 days later and was told the 30 days were up to do a re-do, told the manager ""tony"" i was ill but he was so rude and told me i should have taken 5 mins out to call him, while i was sick. i will never do business with this co. again and will advise everyone in my community the same. no customer service!!!!

Jeanna C.

Called Thrifty Rooter to come out and install 2 new toilets. Zach showed up on time and did a great job. He was in and out in an hour. I plan to use these guys for any future plumbing projects

Stacy M.

Had an appointment window of 1-3:30 and was told that he would call me when he was about done with the job before mine. I've been told that before and it never happens so when Will called me at 12:15 to say he was finishing up his job and would be to my place in about 20 minutes I was so surprised and impressed. Will and Al showed up about 20 minutes later as promised and greeted me with smiles. I showed them to the backyard and left them to do their job. I passed by the window just in time to see this giant teddybear of a man carefully moving my potted plant out of the way. Thanks Will! These guys were efficient, friendly and courteous.

Steven S.

John and Nate from Thrifty Rooter........................Man! talk about service, professional people and commitment to what the customer needs, these people were as good as it gets, and more than that, they are local and knew the business property we we were having a problem with, because they had been there a few time before in the past. The job we thought was going to very expensive turned out to be half of what we anticipated because they showed us a smarter way to handle the problem. 06/29/18
Thank you John and Nate

Stormy S.

Have used Thrifty Rooter for years - septic tank work, plumbing issues and most recently replacing a water heater.

The poor old water heater sprung a gas leak and the PG&E guy said it was too old to find parts. He shut it off and we were left on a Sunday afternoon with no hot water.

Called John Lang first thing Monday morning and the new water heater was doing it's job by 2pm.

Fast, thorough and so knowledgable.

Demian T.

SHADY!! I called on Thursday to have them clean a couple drains. The lady said they were booked solid for the day and scheduled me for Friday between 10-12. They said it would be $99 for both drains unless they found a bigger problem. I was clear about it being 2 drains and she was clear it would be $99. I work so I had a friend come over and wait and I left him $100. At 11:30 nobody had showed up yet and my friend had to leave soon so I called them. They said the plumber would be there soon. At 11:50 the plumber called saying he couldn't come because they had an emergency call they had to take care of. Irritating but understandable. I called to reschedule for the following day and was told because it was Saturday I would have to pay overtime rate which would be alot more money. My friend had just wasted 2 hours waiting for them and they didn't show now they wanted me to pay more. I chose to go thru the weekend without use of my kitchen or bathroom sinks and wait for Monday to pay the $99. I had to work during the week so I had my same friend come wait for them. This time they showed up. My friend called me saying the plumber was asking for $109 because of tax or something. I said I will call the office and see what the deal is. I spoke with the same lady that I have and she said he must have put a part in or something but would call him to see whats going on then call me back. She never called back. My friend called me about 20 minutes later and told me the plumber cleared the kitchen drain and I owed $109 and if I wanted bathroom drain cleared it would be another $35. I hung up and called the office and asked the Lady if she talked to her plumber. She said she had and that I owed the other $10 because he opened the p trap. (Takes less than 2 mins) and the service call is for one drain. I told her she told me on Thursday that $99 would cover both drains. She didn't deny it and repeated ""The $99 service call is for the first drain other drains are additional"" I told her to have her plumber take the $100 and get out of my house. He took the $100 and wrote $10 discount on the receipt. These people are SHADY and she is a LIAR.

Jeff S.

I called Thrifty Rooter Monday morning (3/27/17) thinking my septic tank needed to be pumped out since all my bathrooms were backed-up. Thrifty showed up when they said they would and the two gentleman from Thrifty were courteous and knowledgeable.

I told them the Septic tank was last pumped out in August of 2015, and they said it was unlikely that the tank was the problem. After an visual inspection of the tank and the clean-out fitting, they quickly found a clogged pipe that feeds the Septic tank.

Using a high pressure hose they quickly and efficiently cleared the problem. They let me know they could not ""feel"" any roots invading the pipe, but if the problem returns I might need to have the pipe checked with a video scope.

In the end they fixed the problem and were gone in less than an hour, and their fee was very reasonable. I strongly recommend Thrifty as your first call when you are having plumbing problems!

M O.

I absolutely love this place. If I have a problem, they come immediately. Just had them install a water heater in my house. Great business!

Deelace B.

Strange to even be writing a review for a company that never even showed up for the freaking appointment. Long story short, we bought a house, I made an appointment while we were still in escrow so the appointment was standing for about a month for a $4,000 job. 2 days before the appointment I hadn't heard from them to tell me what time they were coming. Spoke to the office and they said they would call me back. The next day I called back since they didn't. They still couldn't tell me what time they would be there. The day they were supposed to show up they never showed or called. The next day was Friday and I called at 8:45 to find out what was going on. The guy that I spoke to (John?) said that he and another guy were coming ""this morning"" to camera the line and show me what had to be done. Needless to say by 10:30 when they hadn't called or shown up I called another company who showed up by 1, did the work, explained everything to me as it was being done, and was extremely helpful. They were paid and gone by 3:30. And guess what??? Never did thrifty rooter show or call me. Amazing. Call Fletcher's. They may be a little more pricey but worth every penny and efficient!!!

Michael M.

Called home warrentee and they wanted us to wait, with no water, for a company from another town to come out on monday. Called Thrifty Rooter, friendly service, came out on a saturday and had the broken main fixed in under an hour. Resonable price for weekend service too. Thank you!