Thorsen’s-Norquist

Judi D.

Thank you for sending Irwin out so quickly. He found our problem and we are good to go.

Cheryl l.

Thorsen's-Norquist installed our HVAC unit 14 years ago. Every Fall and every Spring, they come to service it. They are always so personable, knowledgeable and efficient, especially Ruben who has been the one to come the last several years. Always so cheerful! I really feel he cares and takes pride in his work. Such a pleasant experience, always.

Chad H.

We have been using Thorson's-Norquest for close to 20 years. They do maintenance twice a year and never tried to sell us on newer model. When it was time for new AC, Thorsen's-Norquist did a great job. When we had to have service done, the service tech Brian is the guy for the job. When my daughters AC stopped working in a heat wave, Thorson's-Norquist was able to get her AC up and working within a day. Yes, it was Brian again!! Great Service!!

Sophie N.

They installed a new system in September 2021 and when we tried to use the A /C in May of 22 it only blew hot air. They came out to service the unit and said there was no freon. It was either not filled when the unit was installed or there was a leak. They added the freon and left. When we turned in on last week it only blew hot air again. When the technician came out he said we had a leak and he couldn't do anything for us, we would have to call and make another appointment. We were charged $99 for a 5 mi ute no service e call. To make matters worse he said our warranty was expired. I asked why wasn't it taken care of while it was still under warranty last year, to which he had no answer. Gabe was supposed to call us to address our concerns but for 2 days he did not. I canceled the new appointment and went back to the company who serviced our previous home.

R L.

I did have a problem with Thorsen's. But the GM of the company came by personally and made it right.

Maryann C.

I just want to thank Nick for all his help. I had sewer backup into my yard. He got everything fixed up fast. He was friendly. He made sure everything worked and even got everything sprayed down and cleaned up before he left. I highly recommend!

Barbara J.

Our AC stopped running, (no cold air). Jarrett came out with a great attitude and informative answers to all of our questions. He is a valuable asset to the company and we'll ask for him by name if ever we call again!

Chris W.

UPDATE

I did receive a call back towards the end of the business day the following Wednesday from the office staff regardingy my initial inquiry into the labor fee. They had just completed their investigation and wanted us to know they would only be charging us for 1 of the trips and not both ways as originally calculated. The net result was a check in the mail for approximately $50 meaning we were now being billed for 1 hour 15 minutes rather than the previous 1 hour and 45 minutes on a 1 hour job (53 minutes). I'm still not completely satisfied given the misrepresentation of fees during the initial call and will keep this experience in mind, both good and bad, for future HVAC needs.

melissa f.

We had worked with this company for years. Unfortunately, their customer service and work has declined. We finally found a company that stands by their work.

Cam P.

DO NOT USE THIS COMPANY. They are a freaking joke.

Our Carrier Cor thermostats upstairs and downstairs gave out a month ago and we had to call these people because they're supposed to be specialists at fixing these newer systems. Not!

They sent one guy out who said that the control board was messed up so they had to order a new one but meanwhile he would just hook up the upstairs thermostat until another tech comes out to install it. The new guy comes out a week later and says that there were wire problems???? We tried to contact his boss but I am sure they knew they fucked up so nobody called me back because they werent trying to own up to their faults. the guy ended up installing some cheap thermostat downstairs for us and said that we'd have to call and have another person come out to fix the wire problem. Wtf?

In the end, nothing was fixed!!!! so how are they gonna try and collect when the job wasnt even done at all??!???

they are literally a waste of money!!!! I found someone who is much more reliable and knowledgeable!!! Screw these people!