Thomas & Sons Plumbing Service

Joanne R.

by the way, my ac is working temporarily until 7/3. it took the tech 10 minutes to diagnose and get it up and running till he got the ""one part it needed'. i am so thankful to pro source. they did in a few minutes what two visits of several hours thomas and sons could not or would not do, because they wanted more money from me , they ignored me.

Lori I.

DO NOT USE THIS COMPANY!!!! VERY UNPROFESSIONAL!
We are in the process of selling our house and purchased the HSA Home Warranty. Unfortunately, our air conditioning froze up on Saturday and I called to make a claim to the Warranty Company. They stated they would have a contractor contact us. We did not receive a call, so I ended up calling Thomas & Sons Plumbing on Monday morning (per the Home Warranty Company, as they were assigned our claim) Their voicemail was full, so I was unable to leave a message. I called back an hour later. The gentleman told me he would call me back in 15 minutes, as he was driving. I waited over 2 hours and had to call back. When I finally got ahold of someone, they told me their next available appointment wouldn't be until Thursday. So I scheduled Thursday and they told me between 1:00 - 3:00. I called on Thursday around noon to find out what time to expect them. They told me they didn't have time to do it and they could reschedule me for Monday. I told them that was unacceptable, as it was going to be 90 degrees today and I had made arrangements to be off. I missed their phone call at 2:59. They stated they were in my area and I needed to call them back for our appointment. I called them at 3:05 and left a voicemail. Called them again at 3:08, they answered this time and said they had already left my area and they were not going to honor my appointment. I stated they were supposed to be at my house 1 - 3, I was at the house, no one had been there. They stated they called another customer and were not coming for my appointment. I then said, so you are telling me I need to contact our Home Warranty Company and tell them you are refusing to do the job, after I have waited 3 days for this appointment. They hung up on me. This has been a horrible experience since the very beginning and I should have researched BEFORE, I agreed to have this company even scheduled! I agree with all of the other reviews, STAY AWAY from this company! Choose someone else for your plumbing needs!

Jamie S.

This review will echo the previous reviews. I had to use this company due to my home warranty conditions. I called a week in advance and set up an appointment to have them look at a toilet that had a slow filling tank. They gave me a 4 hour window today (Sept 1) between 11-2. Keep in mind I took off work for this appointment and that we are going into the Labor Day holiday weekend. I never heard from them and no one showed up, so I called at 2:00 to see what was going on and the recording came on saying they weren't in the office!!! I called again and again until 2:30. I then contacted my home warranty company to tell them what had happened, and they said the owner had reached out and said there was a scheduling conflict. Reading over the previous reviews, it seems this ""scheduling conflict"" happens VERY regularly. So now I'm beyond frustrated and angry that it's 3:00pm on a Friday of a holiday weekend and I do not have a main bathroom for my guests this weekend to use. DO NOT USE THIS COMPANY IF YOU CAN HELP IT!

Aimee W.

If you have any other choices, go with someone else. They tried 3 times to fix a toilet leak, they either said it was fixed, or there was no problem. But once they leave I could clearly hear water leaking. This is pretty basic stuff folks, any reasonable plumber should be able to fix it. They were never on time within their 4 hour window, one time they gave an 8 hour window! Finally, we had to schedule them again. We waited on the day they said they were going to come, they never show up. We call and they said they made a mistake and it should be tomorrow.

Service at its worst. Move on if you want to save yourself time and hassle. If you are locked into a home warrenty, I feel for you.

Heather R.

This company is a joke. Literally a joke. They dont even deserve the 1 star I gave them but 0 stars isn't an option. Our home warranty company uses them for everything unfortunately. We called them on a Thursday to check our CA unit. They called back, said they would be in touch. Finally on Monday they got back to us to schedule an appointment. He showed up on Tuesday as promised and stated he would have to come back the following day because he didn't have parts he needed and our unit was ""frozen"" and needed to de-thaw. He said he would be here by 11am on Wednesday. 11 came and went with no sign of him. I gave him time and started calling the office at 1:00. No answer. I left messages and never recieved a response. Tiffany, the lady in the office finally called my husband at 5:30 to say that he wouldn't be able to make it for at least a few more days. A few more days!!?? Mind you it was in the 90's all that week AND I took the day off work to be here. It has been a month since we placed the call to get him back out here. Today we recieved an email from our home warranty company that the services were finished. He never came back out here or even had the decency to call us!! Do not waste your time with this shitty company.

Amber J.

They are completely overwhelmed. I want to have some compassion for them but I had to spend months on a couple things that should have been resolved in a matter days/week. A had a water heater replacement. When the gentleman (who was nice) attempted to take it out, the heater spilled out rusted water on the cream carpet. Instead of trying to pull it up the stairs himself and risk ruining the carpet more, he would come back tomorrow with another person to help him. I had to call each day for an entire week until he came back out. And he came back out by himself! I had to live with the water heater in the middle of the basement for an entire week! I'm glad I didn't have any plans with people staying at my home during that time. I had to clean up the rust spot on the carpet and was never given an apology for it. Rude, yes but not a deal breaker. I had to use this company due to my homeowner insurance. I was given a quote from my homeowner insurance but come the day of the cost wasn't the same. I spent 5 weeks trying to get a refund from T&S for the difference. I even work through my homeowner's insurance but they said it was something I had to work out with the company. I called nearly every business day to follow up on both these items. The lady working the phones was nice but she mentioned several times she was overwhelmed with the amount of work going on. I would not recommend this company based on this experience. They were nice and everything eventually was resolved but that is because I am relentless. If I didn't follow up nearly every day, I would probably still have a water heater sitting in the middle of my basement and out over $150.

Karen B.

My sister was doing me a favor while I was at work, by hiring these guys to install 2 bathroom faucets, and fix a leaky outdoor faucet. They installed the handles backwards on one of the sinks, and claimed the outdoor faucet had been replaced with a top notch fixture. It turned out to be a piece of junk, which didn't work at all, and had to be repaired after the first time I used it. Now, it is obviously leaking inside the wall, as evidenced by a stream of water on the outside of the house, and molding drywall on the inside. I'm starting to believe they are not certified plumbers. It took them 4.5 hours the first time to replace the two sink faucets and replace the outside fixture. They charged her over $430, had to come back the next day to switch the handles in the bath, and come back to ""fix"" the outside faucet, which now leaks inside the wall.
Stay away from these guys!!!

Lindsay B.

We used Thomas and Sons through our HSA home warranty and I was very pleased. They showed up on the early side of the time frame they gave us. Our technician was Tommy and he immediately handed me a business card when I opened the door, which is comforting as a woman in my late 20s. We had multiple areas of concern and he thoroughly inspected and addressed each one. I also had multiple general plumbing questions as a new homeowner and Tommy patiently answered every one. I am happy with my service from Thomas and Sons Plumbing!

Alex A.

Horrible experience. Deductible chasers if you are working through a insurance company... they diagnosed my water heater problem without bringing in a single tool and said I need a new water heater. I got a second opinion and my problem was solved, stay away from these unethical people they will only cause you headaches.

Daisy R.

Tim [owner] & John from Thomas & Sons Plumbing came to my house on 6/23/15 per my home warranty company. They addressed a lot of issues with the house and I explained to them why they had to come out to the house. I repeatedly asked [3-5 times] that I get their findings in a report. The most I received was their notes of what was wrong on an invoice [through a link in e-mail which is now blank] in which I had to tell them to add items they missed which was told to me when they came out to the house. I also asked for an estimate in which I was told I would get on 6/29/15 but never received. I called today 6/30/15 and spoke with Crystal to ask about getting a report and estimate [has an attitude, I found argumentative, wants to talk more than listen & is defensive] who could have told me days ago that they call the home warranty to share their findings verbally over the phone and there was no written report per Crystal to send to me but they failed to do that. Due to the issues with the house, it is under Tim's impression this may become a court case in which he made it clear he does not want to get involved even though he would not be the one sued which is why I received minimal documentation of their visit. I am very disappointed with the level of customer service I have received from this company. Report or not if I have to take my issues to court they may be supenaded whether they like it or not and it's no excuse to treat me poorly as a paying customer.