Third Generation Plumbing

Amanda C.

This company is corrupt! I have two units and one was not cooling completely which happens every year. When he came out and put Freon to get that one working again immediately after he left the other unit (that is only two years old) was completely broken and leaking all over my garage!!! I saw him messing with both of them. Of course I had to call him to come out to fix the unit he broke and after he fixed that one and left the other unit that was working perfectly fine was now leaking water all over my garage and was also broken. Keep in mind I only needed service but now have two broken units. This technician diagnosed me with mold however I just put an LED light in my system four months ago so I would never have a mold problem. What a clown. Fortunately I called another company who came out who said that there was NO MOLD. Of course third generation plumbing wanted to stick me with a large bill that my insurance company would not pay for when that wasn't even the problem. When I have called them to express my concerns and frustration they put me on hold and never come back to the phone. They are liars and thieves. Stay away from these con artists! I pity anyone that has had to deal with them but didn't know better. How are they still on business? I'd hate to have their karma.

Tom G.

We have a home warranty through American Home Shield. Our hot water heater went out. The water started not being as hot as usual, then within a week it turned completely I cold. Got an appointment with Third Generation Plumbing through AHS. I paid my $100 fee and they sent a plumber out from Third Generation Plumbing. The plumber checked the heater, and wrote on the invoice there was some corrosion because it's 12 years old  and the heating element was bad. I was with him the whole time he was here. (Never a mention of a power surge). He said he would recommend a replacement water heater be installed. Great, right. But instead the company sent a report to AHS that there was a power surge. Which just so happens, ISN'T COVERED BY WARRANTY. It appears we have a scam going on. They tell the customer one thing and AHS something totally different. My wife called Third Generation and asked for a copy of what they sent to AHS. She was told that they didn't have time and refused to send a copy of what they told AHS. With that she hung up on my wife. We've explained this to AHS, but it seems that they don't care.    Please see the documentation below.  I've included links and photos. So no one can dispute my claims.  https://www.angi.com/companylist/us/fl/tampa/third-generation-plumbing-and-mechanical-company-reviews-194073.htm Verified Reviews A few reviews for this pro... 05/23/2022 Joe D. Terrible over phone customer service. The person who took my phone call this morning was combative and extremely rude. The service technician was A+ but hopefully you will never need to call their office for an explanation of their approving or denying a claim from AHS. I would give no stars if possible.02/15/2021 Kevin K. We're used via AHS warranty company. Had a hose bib that is broken. Plumber left without saying anything to us. I called the company and they told me the plumber writes it up and sends to the home warranty company and that's it. How he wrote it up I'm having to go extra steps with home warranty company due to denial of claim. Hose bibs are clearly stated as a covered item. My opinion the came out ...Read more DESCRIPTION OF WORK 10/25/2020 Helen D.TERRIBLE!! This company is a total scam and will try to rip you off! My air conditioner was not working so I called my home warranty company and they sent this company. I have two units - one for upstairs and one for downstairs. The tech came out and told me I needed a new compressor. Even though the compressor was covered in my warranty, I was told I would have to pay up front before they even st...Read more DESCRIPTION OF WORK Logan E.NO ONE SHOULD EVER USE THIS COMPANY. They were called out through the insurance company because my moms sink was leaking. Instead of just saying they couldn't fix it they unhooked everything, so that they couldn't use any cold water. Then when it was explained that, that was worse then before the guy got defensive, rude, and so demeaning with his responses he had to be asked to leave the house. Co...Read more DESCRIPTION OF WORK  Sean S. They are the worst of the worst. Showed up late on an american home shield service request. Spent all of 3 minutes here and quoted 1100 installation cost to replace the existing water heater. Installation is not covered by ahs, so this is how third generation stuffs there pockets. They scheduled the work and then didn't show. They scheduled for the next day and when I called to complain they said ...Read more DESCRIPTION OF WORK 7/28/2020 JOHN G. They were called as part of a home service, as soon as he walk in he (Eddie) started to talk about replacement and interest free finance to replace for the units $14,000, left and said we would get quote for the repair in 24 hours. Then found out from the home warranty company that they said they could not acces the air unit -LIES he was up in the ceiling Worst service I have ever got for a so call...Read more DESCRIPTION OF WORK 07/26/2020 Michelle M. This company is absolutely horrific! We have been dealing with them through American Homeshield and they misdiagnosed a as a foundation leak, then had to call out a 3rd party locator who found it to be a simple hot water heater leak. They would not submit proper diagnosis to American Homeshield which resulted in 4 weeks of a run around and leak damage to my rental property. My hot water heater is ...Read more DESCRIPTION OF WORK 06/29/2020 Lisette C. If I could give this company ZERO stars I would. They are a joke and a bunch of crooks. The technician didn't have a clue what he was doing or the patience to wait to see if the problem was solved. We put a claim thru American Home Shield for our AC. They sent this company out to repair the problem....while he fixed the broken Fan motor. The same technician told us we had a compressor issue and ne...Read more

S E.

Stay far away!!! Stay far away!! After the tech came to clean the coils of out WORKING AC, it was not working anymore. Someone came out, told us it was working (a lie) my husband showed him and he took a new reading where it registered that it was not working.  Of course, I called the office first thing in the morning. Put on hold multiple times and overall was on hold for 45 min. During this time, a lady told me to stay on hold and stop hanging up that the person will talk to me when they want to. She spoke with me like I was her naughty child then .... placed me on hold again. She even at some point answered the phone and I could hear her typing in the background without talking to me. I finally spoke with someone who said I was waiting for her and that I (basically should not be so entitled that there were many people in Florida without air). Even though they are the ones who broke the AC her job was done because she had spoken to our rental company and if I dared call them again she would report me to the authorities (Not exactly sure for what - but anyway). Every single person in the office I had to deal with had an attitude that they were doing me a huge favor.

Shane E.

Their """"free quotes"""" sure are EXPENSIVE! I called them to get a """"free quote today!"""" as their website clearly shows and they said it is $85 to send someone out for the estimate and that fee is waived if you use them. Very misleading.

Julia C.

Have waited for thirty minutes today and every time the phone rings I am put on hold again. Apparently this business needs no more clients.

Tammylee E.

My husband called in and requested someone provide a quote to fix a leak under our sink. The company took his information and stated that someone would call to schedule an appt. The following day, a technician arrives without confirmation or without a range of the quote. I allowed him to come in and provide an estimate. He identified the issue as a leaking strainer, I asked what the replacement cost (he stated standard rate or premium rate) and I went with the lower price since we didn't need a premium stainer for the sink. I walked out of my office and he showed me the leak was fixed with a new strainer and plenty of plumbing putty. He left the sink with water and suds remaining (no problem as I can remove the plug) when I noticed that the strainer he put in was a used stainer with damage to the rim (which he showed me and joked he wouldn't be using that). He left the box with the new stainer in the house on the shelf. REALLY, WTF!! I got a damaged and used stainer for the cost of $185? Thanks for fixing the leak but this is a scam using a damaged used stainer. I guess you should have just used my current strainer and kept the new one for yourself. Thanks a lot!!

Amanda B.

Front office lady is a Big C word. Literally mid sentence switched me to hold and then refused to pick up my calls after. The report sent to AHS was completely the opposite of what the technician told us. Tech was great, but it seems like this group is an insurance scam, they are obviously completing the report from staff at the office and not the field - and filling in whatever to make AHS happy and collect their cost for coming out. I've never in my life dealt with a shadier company. Absolutely don't hire them for anything.

Emily P.

Was referred to this company through our home warranty AHS. The technician that came to look at the leaking faucet was very friendly however, the report submitted to AHS did not match the report that was given to us. They added additional false information in the report given to AHS so our claim would ultimately be denied. It seems this company is trying to obtain business directly by ensuring claims are denied through home warranty companies.

Sterling B.

American Home Shield sent Third Generation Plumbing out to look at my shower valve. They told me it needed to be replaced. However in their report to American Home Shield they wrote that the valve was broken due to debris. I was there with the technician the whole time. Not once was there a mention of debris and I looked at the valve myself. I also received a report from the technician directly that did not mention debris. American Home Shield then denied my claim because the tech wrote in the separate private report, that they will not share, that debris were stopping the valve from working. In my opinion this was 100% intentional on their part. They are aware of what the home warranty will cover and they write the report so that you are denied. Once American Home Shield is out of the picture they can rack up the bill on a customer directly. They are essentially using American Home Shield as an advertising service, and American Home Shield doesn't care because it's a claim they won't have to cover. Last but not least the customer service lady lied and told me that there was not a separate report given to American Home Shield and was extremely rude about it. Another person later confirmed that the information she gave me was incorrect.

Elling M.

This company is horrible ,not professional at all ,they have no customer service skills whatsoever. They are not genuinely interested in customers feelings or what is right or what is wrong,, the technician just comes to do what they were told (but agrees that they do not think it is a good idea )... trust me ,stay away ...!!!