Third Generation Plumbing

J F.

They will likely break as much as they fix and stick you with the bill to fix what they broke. I used them for 3 jobs. Here's what they broke... Job 1 - they cut through a supply pipe with a sawzall and water was gushung into the house. Luckily they shut off all the water and repaired the pipe. They also repaired a drain pipe and spilled oil or something that stained my tile grout. I was left with about $100 bill to clean the grout Job 2 - the plumber cut through a live electrical wire and nearly electrocuted himself. I had to pay an electrician $100 to fix the wire. Job 3 - they broke a valve on the main shutoff and told me it would be $500 to repair. I guess their idea of drumming up additional business includes breaking stuff while on the job and charging the customer to fix it. I would highly recommend avoiding this company unless you're prepared to pay for what they break.

Jaynee H.

Not surprising to see others had similar experiences with this company, at least they're consistent, I guess. Had an appointment through my home warranty to fix a leaky faucet, they came out and told me that they couldn't simply change the part and would instead need to go into the wall to fix it. He estimated it would cost me 550$ out of pocket, with or without coverage from my home warranty. Thankfully I did not agree to this and decided to get a second opinion from a friend who then repaired it for 63$ in a matter of minutes. I don't know if the repairman was inept or if like another reviewer suggested, was just looking to come out to collect a service fee and not have to do any actual work. Not happy that my warranty company chooses to work with this business especially since it seems like they're able to get away with their practice due to the income they get from home shield.

Tara L.

We called this company 2 times to come out to fix our ac unit. First time they told us our thermostat was 10 degrees off and to set it 10 degrees below what we usually would have had it. I then receive a $750 electric bill. We immediately call them to come back out, they told us we needed to change our filters. Guess what? We got another $750 electric bill. Seriously? How are you even in business? And they even had the nerve to charge us a service fee the second time around! DO NOT CALL THE COMPANY FOR ANYTHING. Biggest waste of money, time and stress. It is currently 85 degrees in my home.

Ron S.

We had service provided by this company and I have to say the worst in customer service. We had to pre-pay $225.00 for the service and they stated they would not start any work until they were paid which is un-heard of. We pre-paid as we wanted the sink that was clogged to be taken care of. After running a snake for 15 ft, the man told us that is all he can do!! They do not guarantee their work because its Plumbing?? So we called to have Omar the """"owner"""" we were told and set up an appointment to have him come out to analyze the concern and told mother it would cost us $3K to $4K to have the problem resolved however he need to call the city for some reason. He told mother he would call her with a couple of hours, that never happened. We will never use this company and I wish I had reach these reviews before calling them.

Erick G.

Folks, make sure you read the reviews on this company because they won't steer you wrong. We've had the misfortune of having to have Third Generation sent to our home, thanks to our Warranty company. They've been to our home 3 times and each time, no work is done. Each time, there's some new reason why they need to get a new authorization from our Warranty company. On this last visit, they charged us $250 before coming to our home. They said the charge was to move an access pipe and to access the wall. Sadly, there was already access to the pipe and no other pipes needed to be moved. When calling Third Generation, Omar, the """"Manager"""", was nothing but condescending to my Wife, saying that """"this is how it works"""". We've had an active leak for 2 weeks and not providing an invoice for services is """"how it works""""? Charging up front and then not performing the service is """"how it works""""? Folks, do yourselves a favor - Find another plumber.

JoEllen M.

My home warranty company sent this contractor out for a repair. Tech diagnosed problem - relatively simple plumbing fix. He told me he would need to call to verify coverage and that he needed to collect the deductible. He suggested that I make out the check while he called. He then stepped outside to make the call. When he returned from outside, he made sure I understood the repair was covered, then picked up the deductible check, and THEN informed me that the repair could not be completed without creating access. This access carries an """"access fee"""" that the warranty company does NOT cover. This """"access fee"""" is $450! Not being one to immediately hand over $450 without question, I started to ask questions while pulling up my Home Warranty coverage on-line. He told me that red flag #1 he was not making it up, red flag #2 he's been doing this for 14 years and the company for over 40 years, and red flag #3 it would be more if he had to access through concrete. He got upset that I refused to sign his paperwork which essentially approved the repair. He took the paper from me, tore off my copy, and demanded I hand him his pen. Then he continued to tell me that the fee is what is required to remove the garbage disposal and back panel of kitchen cabinet to access pipes. When I told him I would verify the information with my warranty company and his district manager (who allegedly sets the fees) before I would approve the work, he left my house - in quite the huff, I might add. He obviously does not care to be questioned. I called my warranty company. Yes, they do not cover access fees; however, I was told that if I provided access by completing the work for the technician then I wouldn't need to pay it. I called Third Generation - when confronted with this, the response was """"You can't remove the garbage disposal, it voids all warranties."""" Oddly enough, the district manager was not available and 4 hours later, he has yet to return my call. I called my home warranty company back, relayed my experience, and I have a second company coming out to evaluate the problem. Fortunately, this can be done at no further cost. I also acquired the address of the department that handles contractor complaints. This company obviously does not feel it is compensated well through the home warranty companies and therefore invents fees that can be charged directly to customers - usually without question. After reading several reviews with similar experiences, I'm inclined to believe that my technician was making it up, that he and the company he works for are far from trustworthy, and this practice will continue.

Paul P.

Horrible service and uncaring attitude. First, I had to call them to set up the service appointment (scheduled through a home warranty company). They provided a 4-hour window for my AC service call, and they missed it - no call to inform me about any delays. Even my cable company is courteous enough to keep me informed, and these guys are way worse. The so-called """"manager"""" could not get my appointment guaranteed for the next day and when I inquired about when I could be the first appointment of the day, it was 4 days later. That's 4 more days in FL heat with no AC. I laughed and asked if they really care about customers and not wasting their time. She replied those windows are just """"rough estimates"""". Well, not to me. Finally, she said """"take it or leave it"""" and then proceeded to stop dealing with me because I was just the tenant and hung up on me. Trust me, I was not rude, as I work in the customer experience field. I immediately call back to speak to a manager, and she replies it's my lucky day because it was her -- and then she hung up on me again! Horrible service. Then my landlord calls, and he gets attitude as well, so he fired them and found another AC company who was here the next day (on time). Avoid this company at all costs. I can't even comment on their technical ability, but judging by the other reviews, I guess it really was my lucky day to have not experienced that side of this poorly run business.

Leonard B.

Third generation came out to look at our broken air conditioner, scheduled through our warranty company. The repairman found that the problem was a rusty coil had broken and Freon had leaked out. He told us that the unit appeared to never have been opened. What the company told the warranty company was completely different; that the coil was damaged to to an acid wash without adequate rinsing. Where did this false statement come from I do not know. Upon contacting Third Generation again they stated that it is company policy to never change their diagnosis after they have reported it to the warranty company. Stay away from this company. It appears they want to just collect the service fee than go on to the next problem.

Elisabeth D.

If only I could give zero stars. One star is way too generous for this company. They were dispatched to my house yesterday via American Home Shield to repair our air conditioning unit. The technician spent 3 hours and could find no problem and said our unit was unrepairable and we would need a new unit. However, for some reason, the supervisor (who never has been to our house), decided that a part could instead be ordered to fix the problem. We have had 2 other opinions and both have said the unit needs to be replaced. After calling Third Generation and telling them our legal representative would be contacting them because of the contradictions in stories from all parties, the secretary said she could no longer engage in conversations with me because of my threatening legal action. We are in contact with our lawyer now who will be pursuing this. Stay away from this company if at all possible!!!!!! Never have had a worse experience than with this company.

Tj M.

Terrible plumbing company. I was assigned through my warranty company. I had a 12-4 appointment originally scheduled but got a call at 3:35 and said the plumber was running late and would be there by 5:30. At 9:00 I finally get another call from the plumber saying he can still come. I declined since I had three kids in bed. I got it rescheduled for the following week. It was an 8-12 appointment. I got a call at 7:45 saying plumber would be to my house at 8:30. Shows up at 9:30. When tech got there he """"fixed"""" a couple of my issues (still now working properly) but one item was left outstanding because he didn't have parts on his truck. It was to fix the drain stopper. What plumber doesn't have parts to fix that? He was supposed to call warranty to get approval and go get parts. I waited week for approval and it finally got denied because the tech said it was damaged by """"people"""" so warranty won't cover it. They will not recode it and even told me to get a second opinion (this telling me to go elsewhere). I wouldn't use this company if they were the only ones on earth. This is third generation plumbing ad probably the last generation for them. I need a negative e star rating.