Third Generation Plumbing

Paul P.

Horrible service and uncaring attitude. First, I had to call them to set up the service appointment (scheduled through a home warranty company). They provided a 4-hour window for my AC service call, and they missed it - no call to inform me about any delays. Even my cable company is courteous enough to keep me informed, and these guys are way worse. The so-called """"manager"""" could not get my appointment guaranteed for the next day and when I inquired about when I could be the first appointment of the day, it was 4 days later. That's 4 more days in FL heat with no AC. I laughed and asked if they really care about customers and not wasting their time. She replied those windows are just """"rough estimates"""". Well, not to me. Finally, she said """"take it or leave it"""" and then proceeded to stop dealing with me because I was just the tenant and hung up on me. Trust me, I was not rude, as I work in the customer experience field. I immediately call back to speak to a manager, and she replies it's my lucky day because it was her -- and then she hung up on me again! Horrible service. Then my landlord calls, and he gets attitude as well, so he fired them and found another AC company who was here the next day (on time). Avoid this company at all costs. I can't even comment on their technical ability, but judging by the other reviews, I guess it really was my lucky day to have not experienced that side of this poorly run business.

Leonard B.

Third generation came out to look at our broken air conditioner, scheduled through our warranty company. The repairman found that the problem was a rusty coil had broken and Freon had leaked out. He told us that the unit appeared to never have been opened. What the company told the warranty company was completely different; that the coil was damaged to to an acid wash without adequate rinsing. Where did this false statement come from I do not know. Upon contacting Third Generation again they stated that it is company policy to never change their diagnosis after they have reported it to the warranty company. Stay away from this company. It appears they want to just collect the service fee than go on to the next problem.

Elisabeth D.

If only I could give zero stars. One star is way too generous for this company. They were dispatched to my house yesterday via American Home Shield to repair our air conditioning unit. The technician spent 3 hours and could find no problem and said our unit was unrepairable and we would need a new unit. However, for some reason, the supervisor (who never has been to our house), decided that a part could instead be ordered to fix the problem. We have had 2 other opinions and both have said the unit needs to be replaced. After calling Third Generation and telling them our legal representative would be contacting them because of the contradictions in stories from all parties, the secretary said she could no longer engage in conversations with me because of my threatening legal action. We are in contact with our lawyer now who will be pursuing this. Stay away from this company if at all possible!!!!!! Never have had a worse experience than with this company.

Tj M.

Terrible plumbing company. I was assigned through my warranty company. I had a 12-4 appointment originally scheduled but got a call at 3:35 and said the plumber was running late and would be there by 5:30. At 9:00 I finally get another call from the plumber saying he can still come. I declined since I had three kids in bed. I got it rescheduled for the following week. It was an 8-12 appointment. I got a call at 7:45 saying plumber would be to my house at 8:30. Shows up at 9:30. When tech got there he """"fixed"""" a couple of my issues (still now working properly) but one item was left outstanding because he didn't have parts on his truck. It was to fix the drain stopper. What plumber doesn't have parts to fix that? He was supposed to call warranty to get approval and go get parts. I waited week for approval and it finally got denied because the tech said it was damaged by """"people"""" so warranty won't cover it. They will not recode it and even told me to get a second opinion (this telling me to go elsewhere). I wouldn't use this company if they were the only ones on earth. This is third generation plumbing ad probably the last generation for them. I need a negative e star rating.

Pat C.

this is the second time my home warranty sent this company and because of this I will not renew. the tech was not in my home for more than 5 minutes when he said, your problem is not covered and it will cost you $350 to fix my toilet. Last time he wanted $2000. for a wall hot water heater and said a new heater would not fit in closet. Another plumber put one in in 1 hour--same size. Will cancel my warranty because of this plumbing rip off

Cadi V.

If i could give no stars i would. These people are so rude and unprofessional. The receptionist Katie had the nerve to tell me to calm down. They came out on friday and told me my water heater needed to be replaced. I believed them because i know nothing about water heaters. My warranty covered $595 and i had to cover $595. Before they came out to fix it my father in law came over and said it was our air handler not our water heater! They gave us false diagnosis to take our money that we dont have! Im so furious! Idk how these people sleep at night!

Stephanie H.

I want to ECHO many negative reviews below. I too was led to this company through my home warranty company. The plumber came out to evaluate several issues and even for the simple things he did not have any parts with him which caused another 4 day delay before he could come back out. In the meantime, my warranty company called to say the plumber completed his report saying he found bones in our disposal. That was a total lie as I was with Travis, the plumber when he inspected the disposal, I turned it on and he took pictures of the water pouring out the bottom. He never even put his hand down the disposal from the sink and never said anything to me about bones because there were no bones in there. We have never put bones down our disposal and I checked after he left and there was nothing in my disposal. Because of his report, saying he found bones, my home warranty company would not pay for it. Travis, the plumber returned today to replace some simple parts and I confronted him regarding why he lied. At first he said he did not complete a report, then he said he heard a noise when the disposal was running........more lies. I called First Generation to see if they would retract his original report as he is now denying saying or finding any bones and they were very rude and did not offer any assistance to remedy the false information. They told me to get a second opinion which I am now forced to do. I still don't know why Travis would lie about this-the company would still get paid through my Home warranty company but he and I know he did. I also agree with the below comment- office staff VERY RUDE!! Stay away from this company!!

J H.

Don't call this company, you will waste your time, bad customer service, horrible staff.

Richard K.

I just thought I'd update this. The truly qualified air conditioning technician that I called arrived today. Yes. There were indeed problems with the unit. Not at all as these idiots said and no, the unit was not working right. They added some freon, added some dye, and will be back in 5 days to discover where the freon leak is, and then to FIX it. Never, and I mean never, let these people touch your HVAC equipment. Insist on someone else. The unit is cooling like it should now and shortly it'll have its leak fixed too. The only way I can see these folks staying in business is the referrals through AHS Warranty to folks that have yet to experience these folks at their finest. Thanks for over a week of sweltering when you should have fixed the problem 3G.

T P.

American Home Shield warranty service assigned the work to this company. The water heater was defective after 2.5 years. I have a $75 dollar deductible and the service call is then covered. Third Generation came out and since the heater was still under warranty, I was told it would take a couple of weeks to get the free replacement. He notified me I would need to pay $450. in addition to the deductible for a pipe modification to install the same replacement. This was needed before they can start the process and not covered by the warranty. I asked the tech to show me what was being modified. He was unable to explain any modifications and said his boss told him to add it to the bill. By the way the boss was not there and did not even see the hookup. I told him to leave. The following week I called a local company that charged me $200 labor ( no pipe modification needed) handled the warranty and did it the same day. I would not use THIRD GENERATION PLUMBING AND MECHANICAL. COMPANY.