The Unstoppers Complete Plumbing

Jasmine F.

I had the Unstoppers accouple of days. They were efficient and friendly. Shane explained everything so I understood. He needed parts and got them in record time. They were there when they said and on time. He had to move some furniture and put it back. My tub fixtures required more detail and work. Shane was right on it. He cleaned up his mess and was friendly and so polite. That was a blessing in disguised. I am lucky I called them, all my bathroom fixtures and toliet look good and WORK. Thank you Unstoppers & Frank..Bunny L.

Jill R.

The negative reviews that you may see on here are out of date. I had service 12/23/22 and this review is based on that service. Recently I was experiencing symptoms of a septic tank that needed servicing. I had the tank serviced, but it did not alleviate the problem. So at 8:00 am I tried calling several plumbing contractors for service. I was feeling a bit desperate in that I couldn't flush the toilets. From most companies I didn't get my call answered, but Unstoppers answered my call. Thank goodness they did. I had tried snaking the main clean out myself, but was coming up agains a blockage. In speaking to the dispatcher at Unstoppers, he indicated all of their service techs and plumbers were really busy, but he thought he would be able to squeeze me in. A few minutes later I got a text letting me k is I would be getting a service call from Paul between 10 and 12. I got updates by text throughout the 2-hour window letting me know when Paul would arrive. Paul came set up, quickly assessed the situation and got to work. It did take a good bit of effort to clear the blockage. Paul was very determined to make sure everything was working perfectly before he left. I really appreciate the quick and thorough service. I will call them for all my future plumbing needs and would recommend them to anyone in need of service.

Liz B.

I highly recommend them for any plumbing problems. They came out quick and found my moms broken pipe fast. She was so afraid of the cost, but it ended up much less than She expected. Frank was so friendly and helpful. Being that she is over 70 i worry about her getting scammed, but Frank made me and her feel comfortable and I knew the job would get done correctly Thank you all so much for your help and kindness you showed my mom, Janet.

Arrica C.

These guys are great! I really appreciated how straightforward they are with explanations and directions needed to make informed decisions to move forward. They weren't trying to talk down to me or try to stick me with extras to """"upsell"""" me. In fact they also have solutions and alternatives to save me money!

Dorothy O.

This company went the extra mile to get me a new water heater installed. Frank wes great

Stephanie W.

We had a clog in our drain and it was backing up into our toilet, sink and even the shower. I put a claim into our Home Warranty and it was assigned to The Unstoppers the next day and originally was set for 2 days out. Frank called us and said he could come today, so 1 day and not 2! What a blessing! Not only was he considerate and realized the issue we had, but he went above and beyond to fix the issue and was extremely professional and personable! Can't say enough great things about them! Thank you Frank!!

Heidi M.

I had to use this company as I filed a claim and that's who they sent out. The tech who came out was called Lynn. As far as the work goes, my garbage disposal did get fixed but I think he screwed up my dishwasher as it was working just fine before he came and he even asked me if I use it to know if to connect something back to it. I told him I do and to leave it how it was. My main issue however is that I asked him if he had a mask and he said no. I provided one to him as my 1yr old has severe asthma along with other respiratory issues and I am also on immunosuppressive shots. I explained that to him and with Covid on the rise I did not want to put us in any harm. Although he did take the mask, everytime I move away he would take it off and then he was constantly coughing and hacking. He then went on to say it's a smokers cough. Honestly, I dont care what kind of cough it is, why not just wear the mask? But he intentionally put us at risk. I had to air out and disinfect the entire kitchen for a day before returning to the house. I then noticed my dishwasher not running in water and when I called to inquire about it, Mr Lee picked up for the tech whose name is Lynn and said that he told him I was rude to him. I explained that I wasnt rude and just asked him to wear a mask and my reasoning behind it. Needless to say, the company denies any wrong doing and because I complained about Lynn, he said he would not send anyone out (although at first he was going to but when I mentioned about Lynn and the mask he changed his mind). So now I would have to pay for another company to come out and see what he did to my dishwasher.

Chris C.

This company was dispatched to my property to take care of A toilet that had issues flushing. The company came out and snake the toilet and in the process busted out the rear end of the toilet. The company verbally and on paper stated they would replace the toilet that day or the next . Come the following day I had a no call no show so I contacted the office and they told me someone would be out the following day. Two days after The initial appointment The company was still no call no show. I contacted the office and the manager(Joe) answered the phone. He Said he does not feel he should be responsible for replacing the toilet due to a foreign object was found in the drain. I told him he could have called me to discuss the matter ,instead Of avoiding me until I called and he said to me ( are you done) referring to me talking. He was very rude and not professional at all. Even after I was told they would replace At no cost He had a change of heart. He told me if the paper work States there was a foreign object In the drain he would not be replacing it. After that I filed an appeal with my home warranty company who had dispatch them. After they called to speak with Joe the manager he told them he does not feel he should be responsible. He then agreed to pay 50% for a new toilet but then stated I would have to pay for the install. he wanted to avoid at all cost doing the right thing. He was rude to both me and my warrant company and had not done the right thing

Frank C.

I had a serious drain problem in one of my bathrooms. I had tried to snake the drain myself, but was not successful. I called two plumbers who snaked the same drain. The water backed up in the main soil stack after only 30 hours for the first plumber. The second Plumber's job kept the drain open for about one week, but he told me to have a plumber use a camera if the pipe stopped up again. It stopped up again. I called Un-Stoppers and they sent Travis and Bo out with a camera. I have a two story home, so they pulled the upstairs toilet that was having the problem and ran the camera down. To make a long story short, they discovered that my drain pipe under my cement slab had collapsed. It was Orangeburg pipe. They sent two more plumbers, Lee and Mikey, to fix my problem. They removed the concrete, took out the old, collapsed pipe, and replaced with new pipe. They were absolutely excellent in starting and completing this huge project. I am thankful that I found an honest Plumbing company that knows what they are doing. Also, their repair bill was reasonable and well worth the finished product. I will hire this company again if I need a plumber in the future. I highly recommend this company.

Debbie S.

We had two leaks and they were fixed quickly. The charges were fair and the repairman was very nice. Thank you very much.