The Unstoppers Complete Plumbing

Mot O.

Their service is deplorable...absolutely no customer service skills whatsoever. They charged me twice for the same job and didn't make an effort to resolve the issue. Ultimately got it resolved thankfully but no thanks to the rude employee at the Unstoppers...

Heather S.

This has to be the most dishonest and crooked plumbing company that I've ever came across. The manager argued with me for 10 mins about work that was done. He stated that I would have to pay another service fee to send someone back out even though they never fixed the problem the first time. Then he stated that the reason the work wasn't done was because I denied access to the plumbing. When in fact I said that it was fine. I have a 2' x 2' hole in my wall that shows the access. But instead of sending someone to verify or ask for a picture he called me a liar and stated that his invoice shows no work being done. I even offered to send him my invoice copy to show that access was made and work was attempted. I will never again use this low rate company. Buyers beware.

Maria M.

We had a clog in our drain and it was backing up into our toilet, sink and even the shower. I put a claim into our Home Warranty and it was assigned to The Unstoppers the next day and originally was set for 2 days out. Frank called us and said he could come today, so 1 day and not 2! What a blessing! Not only was he considerate and realized the issue we had, but he went above and beyond to fix the issue and was extremely professional and personable! Can't say enough great things about them! Thank you Frank!!

Patrick S.

Like the other posts, Unstoppers was assigned to me by warranty company. I'm having my bathrooms updated and ran into issues with water shut off valve and old leaky water heater. When the guy they sent gets here 2 days later he tells me he was not advised of the valve problem and the water heater was not leaking even though it was rusty and wet. I got the contractor who's doing my baths on the phone who attempted to tell the plumber that the water heater was leaking, but he wasn't having it. He took my $85 and left, I called and told the women who answers the phone that I wanted someone else to look at it. Advised her for the 2nd time that they had my old phone #. I didn't hear back, so I called again. Her response """"Oh you want us to give you a 2nd opinion?"""" Yes...I already paid you the deductible! Yet another 2 days go by. 2nd guy, very nice, professional. He could not believe the 1st guy said it wasn't leaking. Said he'd be back today (9/25) to do the work. BTW he still was given my old phone number by the office, even though I had also e mailed the correct number. Yesterday when I called to check on things she had no idea what had transpired with the 2nd guy. When I told her he still had my old phone number, she said I was being abusive and hung up on me. When I called back, she just picked up without saying anything and put me on hold. Turns out because the 1st idiot filed a claim that nothing was wrong and the 2nd guy said there was, they had to have more info to review the claim. Meanwhile 2 bathrooms torn up. She who does not understand English called this am all humble to say the claim was approved but they can't come until 9/29. 13 days from my initial phone call. I guess you can't select 0 stars.

Manda J.

I had a serious drain problem in one of my bathrooms. I had tried to snake the drain myself, but was not successful. I called two plumbers who snaked the same drain. The water backed up in the main soil stack after only 30 hours for the first plumber. The second Plumber's job kept the drain open for about one week, but he told me to have a plumber use a camera if the pipe stopped up again. It stopped up again. I called Un-Stoppers and they sent Travis and Bo out with a camera. I have a two story home, so they pulled the upstairs toilet that was having the problem and ran the camera down. To make a long story short, they discovered that my drain pipe under my cement slab had collapsed. It was Orangeburg pipe. They sent two more plumbers, Lee and Mikey, to fix my problem. They removed the concrete, took out the old, collapsed pipe, and replaced with new pipe. They were absolutely excellent in starting and completing this huge project. I am thankful that I found an honest Plumbing company that knows what they are doing. Also, their repair bill was reasonable and well worth the finished product. I will hire this company again if I need a plumber in the future. I highly recommend this company.

Jane T.

These people are awful. Lazy, unprofessional, and just plain rude. Please do not bother calling them, they are useless

Christa G.

I had the Unstoppers accouple of days. They were efficient and friendly. Shane explained everything so I understood. He needed parts and got them in record time. They were there when they said and on time. He had to move some furniture and put it back. My tub fixtures required more detail and work. Shane was right on it. He cleaned up his mess and was friendly and so polite. That was a blessing in disguised. I am lucky I called them, all my bathroom fixtures and toliet look good and WORK. Thank you Unstoppers & Frank..Bunny L.

Anonymous G.

We had two leaks and they were fixed quickly. The charges were fair and the repairman was very nice. Thank you very much.

Nancy Maxey C.

Showed up on a home warranty call, took the service fee, denied the claim, left a really high quote for service and left. Totally worthless - wouldn't recommend this company...seems to be a trend from the other reviews.

Mr C.

I called Un-stopper's about my plumbing problems. Gary Arrived within ~30 minutes. He took care of all my plumbing issues. He was quick, personable, and efficient. I had an excellent experience with Gary he very professional, knowledgeable and friendly. Next time I need work done, I am calling Un-Stopper's plumbing. All around great! Barbara Hall