The Surfin' Plumbers, Heating & Cooling

Carol C.

Installed pipes through my ceiling, Unreliable, lots of no-shows, charged me for the job before it was finished, left the doors open when my dog was in the house. I would definitely choose a different company if I had it to do all over again.

Cindy Z.

Very disappointed with The Surfin' Plumbers. I highly recommend NOT using this company for any project. We had our water heater replaced almost a month ago and are extremely dissatisfied with the workmanship and the service. We've made numerous phone calls to management to express our concerns about the work done and the damage that was caused to our home during the installation. It took days and multiple phone calls to the company before the manager ever returned our call. When we received a call back we were ensured that the damages would be repaired. The Surfin' Plumbers sent someone out to assess the damage and had two scheduled appointments for them to come back to fix the damage. Both times the plumber has been a no call/ no show. We have left several messages in attempt to speak to a supervisor but cannot get anyone on the phone or to return our call. We are beyond frustrated!

George S.

Do not use this Company. My wife and I had a salesman show up on Labor Day morning to give us the """"sales pitch"""" for a new A/C system. Shame on us for not getting more estimates and using Google, Yelp, Angie's List, Better Business Bureau...etc to properly vett Company. We ended up signing a contract and the Wells Fargo Home Improvement Credit Card. The card was charged the FULL amount and it posted the day before the work even started. Sept 6th, 2019 a technician showed up, and he had to wait for an assistant. Later in the evening the new system was installed, and because it was late, my wife and I brought take out for the techs, so they would not miss supper. The second part of the job was to blow in insulation in the attic where the air handler is located. Next week when they arrived, after two no-show / no-call appointments not adhered to, the blower machine failed. O.K., machinery does break, but it took over another week to finally get them back. Meanwhile, as stated earlier, the entire amount of the job had already been charged to our credit card. My wife did call, two days after we signed the contract to express our apprehension of the cost and quick signing we made the mistake of doing, and she was extremely well-assured that we were getting a high-quality unit and the highest in workmanship. Fast forward to when they finally showed up two hours late for the insulation install. Thankfully, I happened to be up there most of the time in the attic for this job (along with enlarging the intake and discharge main ducts). I asked about where the UV lamp was located in the unit. I was told we did not have one installed. My wife and I paid for that in the contract, and initially, it was over a $900 upsell. We paid about $275 for a $50 light bulb. I showed the technician the paperwork, so at least we got the UV lamp installed. A couple of days later, now this has been three weeks since the brand new install, I was looking for the AC filter. I could not find it, so I called The Surfin' Plumbers. I took over five days for them to come out. As it turns out, they had installed a brand new unit with no filter whatsoever. Even worse, they had foil taped all around where the filter was supposed to be. So much for the high-quality workmanship we had been promised. I am still waiting for the smaller branch lines to be inspected and sealed as per out contract. There was no thermal imaging or smoke test done, and the Salesman told us in a quick initial inspection we had """"leaks"""" or holes in our lines. I have called the Bradenton, Florida office numerous times to inquire about the no-show / no -calls and just get a repetitive apology. The same thing numerous times. You would think when a customer calls to complain about not being notified of a cancellation, they would insure they let us know if it is going to happen again, so we do not waste an entire day waiting at home. The Surfin' Plumbers are actually based out of Tennessee. I have called their corporate number to file a complaint, and I have been told three time that it has been """"escalated"""". My last call was about ten days ago, and still no reaching out to my wife and I. Our brand new unit has not come with any warranty paperwork or the installation guide. I have requested this information for my home files numerous times from them. Please do not make the same mistake my wife and I made. Use the resources available to do your research before dealing with any major home project. I should have been wary when a salesman comes out on a Holiday morning and also keeps saying I will call my supervisor to see if we can lower the cost. Total damage: $8922 for a Daiken unit and not a Carrier, Trane or Rheem. This company does not appear to have the desire to build long-term customer relationships based of honesty and customer service. Other review sites have the same complaints of overcharging and not complying with scheduled appointments. I am writing this to help any others avoid the colossal mistake we made.

Brian K.

I give this company 1 star it's because I have to put one star and it's for the constant bullshit they feed their customers and put them through. My wife and I had used them to install an HVAC unit back in December of 2018. We had previously signed up for their Monthly program so we would be sent to the front of the list for repair calls and emergencies... In July we had an issue that they came out to check and said we needed a new fan unit because it just kept running even with the system shut off. After lying to me about when the part was to be delivered after calls wondering why they hadn't call, I was told the part wouldn't be there till the following week and they scheduled me a """"first call"""" for the agreed upon day. (So this is the first rescheduled time) On the day they were supposed to come out as """"first call of the day"""" I ended up having to call them at noon to see why they hadn't shown yet. Was told that they would be out soon. They didn't show up until 5pm. They replaced the fan unit and it didn't correct the problem. They said that we would need to run a new thermostat wire and the tech """"rigged"""" the fancy wiring it directly to the compressor so it would shut off as it was running constantly for two weeks while I waited for them to get their shit together. (only way to shut the fan off was to kill power at the breaker to the HVAC unit) In Florida summer heat, that wasn't going to happen... So now we have a extra pricey electric bill and still no real fix and have to schedule another day for them to come out because it's """"Too late in the day"""" for them to run the wire. After not hearing anything for two days I call to find out why I hadn't heard from them, and schedule a date once again. (2nd time scheduling for the same issue) That day came around and once again I wait to hear from them...nothing. I called again, even got transferred to their Customer Care Manager, Leslie that didn't really do much for me, said they would give me 2 years of the monthly program for free... Woooo. BULLSHIT. So Then they give me anther date (3rd reschedule 4th overall... two weeks later, which is today,(9/11/19) and FIRST CALL of course, I end up calling them at 9:30am as I hadn't heard anything. I get told that they sent the techs to another call that was an """"emergency"""" and they would let me know when they would be out. 4 hours later I get a phone call saying they wouldn't be out until after 5pm. Kiss my ass... I told them that wasn't going to work for me as we already had evening plans because we expected the job to be done by 4pm, not starting at 5. SO now we wait again with no answers... SURFIN' PLUMBERS IS A JOKE!

Susan A.

Poor customer service. Over priced. The manager never called us to discuss the resolution further. Not a happy customer. I waited a couple of weeks before writing a review hoping to give this company another chance. The manager Jeremy never called us. Do your research.

Brenda M.

We were having what we thought was a problem with our water heater. Ben came out and checked it for us. We are so thankful for his expertise and his honesty. We hope to get several more years of use out of our water heater. Ben even advised us about our A/C warranty. Thanks Ben!!!

Gary P.

Called the Surfing Plumbers to service my hot water heater. Turned out my unit was over fifteen years old and had buildups of rust and sediment that needed to be cleaned up and drained , after discussion with their representative, I decided on a new install. Tab and Ricky showed up timely and installed the new hot water heater with precision and professionalism. The work was completed timely and the overall job was was done to perfection and at a very reasonable cost.

Linda H.

This company wanted to jack hammer our floors to find a leaky pipe which would have cost thousands of dollars. This was a lie and it's sad and disturbing that they were trying to rip us off. Fortunately, we got a second opinion and got the issue fixed for one hundred dollars.

Jeff A.

As another review stated...""""If I could give a 0' star rating""""...I'd give a 0'! Well, I'll take it a step back further than that & give them a MINUS -100! A so called tech. from their Bradenton outfit showed up at my condo within an hour or 2 of my calling them. I needed an estimate on replacing a 30 gal. hot water heater...yes, you read right! A 30 gal. 'Marty' called me within 15 minutes stating it did in fact """"need replacing, because whoever looked at it last...left the gas valve in the wrong position and that it was leaving gas fill my condo!"""" He really sounded as though this was going to kill someone any minute""""...Well, I have a renter there thru April as I live in a northern state year round. Marty stated he not only needed to replace the water tank, but the valve & 'expansion' tank needed replacing as well! How much for everything I inquired, although I knew he was stammering & stuttering his way through the BS 'pitch' he was spewing to me. $2100.-2200! No Sh*# I exclaimed! I told him I'd just put in a top of the line 40gal A.O. Smith in my other home at a cost of $750.-800. A friend who is knowledgeable in sweating a couple of copper pipes and I did the job in 2 1/2 hrs. ourselves! I also told this rip-off artist 'clown' to turn around, leave my condo immediately & never to return. He yelled to me over the phone that I'd never find a less expensive option in the Bradenton/Sarasota area to do the job. Ha!~ I called Phillips Plumbing about a 15 min. drive from my condo. Pete had a guy over there in an hour, and he called me with a fair price of 1,100., and I gave him the job. The girl from this Surfin' plumbers outfit called me later in the day...demanding very loudly that I was to give her my cc# immediately for the $49.- fee to get a guy over there. I didn't have a cc with me at the time, so I said I'd be glad to mail them a check...which I did the next day. She screamed we're a C.O.D. company and that was NOT acceptable. I hung up on her! They cashed the 49.-check today as I see it cleared my bank. Hey people...Phillips was timely, they were polite, they were very reasonable, & a pleasure to work with! I think this outfit may want to think about re-naming themselves ..The 'Smokin' Plumbers'! Their estimates are as high as they are!! Don't even consider them people!!

Harry R.

Sleezy business....bunch of rip off artists. They should stick to surfing. Tried to rip me off with a hot water tank installation. Quoted me $2100 for a simple installation of a 50 gallon tank. Found another plumbing company that did it for $750. Avoid these guys.