The Surfin' Plumbers, Heating & Cooling

Will C.

Had the misfortune of being WIPED OUT by this franchise's exorbitant price inflation and shoddy workmanship on a number of occasions before learning the valuable lesson, doing a little research, and hiring a professional.

Cuy M.

I would not recommend. I had them quote a stainless steel free standing laundry sink install with faucet. This was pre plumbed by the builder. They quoted 862. I had it done for 200 for time and materials. Took the plumber less than 2 hours! WAY OVER PRICED!!!!

Gary I.

After 3 appointments followed by 3 re-schedules, I cancelled my 4th appointment & called another plumber. It was not a big job & the cost was over $200. that included the $25. referral discount. I called another plumber in Sarasota & the price is going to be cheaper. Never again!

Amber B.

I will never use them again. Can't complain about quality of work. Quite good but very expensive. I needed a simple task of disconnecting a bathroom sink and reconnecting new one , one week later. 15 minutes for each. $400.00!! And, as he noticed by disappointment when giving me the estimate , he discounted price from a higher one and spent about 30 minutes trying to sell me a maintenance plan. All I wanted was an in and out 15 minute job at a reasonable price. $400?! and that was framed as a deal. I simply did not establish trust with them. Back to my prior plumber going forward .

Angel T.

Do not use this Company. My wife and I had a salesman show up on Labor Day morning to give us the """"sales pitch"""" for a new A/C system. Shame on us for not getting more estimates and using Google, Yelp, Angie's List, Better Business Bureau...etc to properly vett Company. We ended up signing a contract and the Wells Fargo Home Improvement Credit Card. The card was charged the FULL amount and it posted the day before the work even started. Sept 6th, 2019 a technician showed up, and he had to wait for an assistant. Later in the evening the new system was installed, and because it was late, my wife and I brought take out for the techs, so they would not miss supper. The second part of the job was to blow in insulation in the attic where the air handler is located. Next week when they arrived, after two no-show / no-call appointments not adhered to, the blower machine failed. O.K., machinery does break, but it took over another week to finally get them back. Meanwhile, as stated earlier, the entire amount of the job had already been charged to our credit card. My wife did call, two days after we signed the contract to express our apprehension of the cost and quick signing we made the mistake of doing, and she was extremely well-assured that we were getting a high-quality unit and the highest in workmanship. Fast forward to when they finally showed up two hours late for the insulation install. Thankfully, I happened to be up there most of the time in the attic for this job (along with enlarging the intake and discharge main ducts). I asked about where the UV lamp was located in the unit. I was told we did not have one installed. My wife and I paid for that in the contract, and initially, it was over a $900 upsell. We paid about $275 for a $50 light bulb. I showed the technician the paperwork, so at least we got the UV lamp installed. A couple of days later, now this has been three weeks since the brand new install, I was looking for the AC filter. I could not find it, so I called The Surfin' Plumbers. I took over five days for them to come out. As it turns out, they had installed a brand new unit with no filter whatsoever. Even worse, they had foil taped all around where the filter was supposed to be. So much for the high-quality workmanship we had been promised. I am still waiting for the smaller branch lines to be inspected and sealed as per out contract. There was no thermal imaging or smoke test done, and the Salesman told us in a quick initial inspection we had """"leaks"""" or holes in our lines. I have called the Bradenton, Florida office numerous times to inquire about the no-show / no -calls and just get a repetitive apology. The same thing numerous times. You would think when a customer calls to complain about not being notified of a cancellation, they would insure they let us know if it is going to happen again, so we do not waste an entire day waiting at home. The Surfin' Plumbers are actually based out of Tennessee. I have called their corporate number to file a complaint, and I have been told three time that it has been """"escalated"""". My last call was about ten days ago, and still no reaching out to my wife and I. Our brand new unit has not come with any warranty paperwork or the installation guide. I have requested this information for my home files numerous times from them. Please do not make the same mistake my wife and I made. Use the resources available to do your research before dealing with any major home project. I should have been wary when a salesman comes out on a Holiday morning and also keeps saying I will call my supervisor to see if we can lower the cost. Total damage: $8922 for a Daiken unit and not a Carrier, Trane or Rheem. This company does not appear to have the desire to build long-term customer relationships based of honesty and customer service. Other review sites have the same complaints of overcharging and not complying with scheduled appointments. I am writing this to help any others avoid the colossal mistake we made.

C Michael T.

Had a gas hot water heater replaced after hours on a Sat night. Was able to call and speak to a live person. Had someone dispatched who arrived in about an hour. Was told there was a $120.00 charge for the plumber to show up which I agreed to. Plumber arrived and diagnosed problem. The unit needed to be replaced. I had already researched tank prices ($500 neighborhood.) My wife and I figured the weekend visit and install would be $900-$1000. The plumber explained to us that they work off a flat rate pricing. When he informed us the job would cost $1700 my wife and I almost passed out. This was pricing for the Kahuna Club (16.50/per month) which waives the $120 trip charge and gives us a discount on the parts. I agreed to have them perform the install because I had them onsite and they could do the job then. They told us they are not the cheapest (not by a long shot.) They would not provide a breakdown of the invoice. I know we overpaid for this job by about $700 dollars. People I have spoke to all say the same thing """"YOU PAID WHAT FOR A HOT WATER HEATER!!!"""" While The Surfin Plumbers are VERY expensive I must say they were VERY PROFESSIONAL and did a GREAT JOB down to cleaning the mess the broken tank created. My only issue with the service they provide is very high prices. They may want to take a long hard look at their pricing model. Most consumers know when they are being taken. I was between a rock and a hard place. I hate cold showers!

Jemilah J.

My wife and I have been customers of the Surfin Plumbers for over eleven years. The company has always been responsive to our plumbing problems and its staff is experienced and courteous. We have an annual service contract which provides a discount on materials used and preferred response times when we have a plumbing problem. We would recommend Surfin Plumbers without hesitation.

Debbie B.

I can not say enough about this company and the work they did for our family... We were in a bad situation with our new home. We knew something was wrong as we had a lot of dirt in our home on a daily basis and could not understand why??? The Rep Ryan from this Company came out and discovered what was going on and he arranged for Chris, Rick & Arron to came out.These 3 men worked very hard to correct these issues especially Chris as he cleaned the outside air handler in which was impacted with construction Deb-re and dirt. Chris, was joined by Rick and Arron in which replaced the crushed duct work that was being crushed under the plumbing pipes as well as laying on the ground with holes. This is how the dirt was entering into our home. They took this job to heart and you could tell that they really wanted to make this bad situation right for us... We are very Thankful that we found the Surfin Plumbers and their dedicated staff... I would not go any place else... as this company has A/C covered 100%!!! Thank you, so much!!! Ryan, Chris, Rick, Arron, Nancy, and Cathy for all of your Team work in getting our home to a breathable level of good living... Kristen, Bryan, Halie & Nelly...

Jennifer H.

As another review stated...""""If I could give a 0' star rating""""...I'd give a 0'! Well, I'll take it a step back further than that & give them a MINUS -100! A so called tech. from their Bradenton outfit showed up at my condo within an hour or 2 of my calling them. I needed an estimate on replacing a 30 gal. hot water heater...yes, you read right! A 30 gal. 'Marty' called me within 15 minutes stating it did in fact """"need replacing, because whoever looked at it last...left the gas valve in the wrong position and that it was leaving gas fill my condo!"""" He really sounded as though this was going to kill someone any minute""""...Well, I have a renter there thru April as I live in a northern state year round. Marty stated he not only needed to replace the water tank, but the valve & 'expansion' tank needed replacing as well! How much for everything I inquired, although I knew he was stammering & stuttering his way through the BS 'pitch' he was spewing to me. $2100.-2200! No Sh*# I exclaimed! I told him I'd just put in a top of the line 40gal A.O. Smith in my other home at a cost of $750.-800. A friend who is knowledgeable in sweating a couple of copper pipes and I did the job in 2 1/2 hrs. ourselves! I also told this rip-off artist 'clown' to turn around, leave my condo immediately & never to return. He yelled to me over the phone that I'd never find a less expensive option in the Bradenton/Sarasota area to do the job. Ha!~ I called Phillips Plumbing about a 15 min. drive from my condo. Pete had a guy over there in an hour, and he called me with a fair price of 1,100., and I gave him the job. The girl from this Surfin' plumbers outfit called me later in the day...demanding very loudly that I was to give her my cc# immediately for the $49.- fee to get a guy over there. I didn't have a cc with me at the time, so I said I'd be glad to mail them a check...which I did the next day. She screamed we're a C.O.D. company and that was NOT acceptable. I hung up on her! They cashed the 49.-check today as I see it cleared my bank. Hey people...Phillips was timely, they were polite, they were very reasonable, & a pleasure to work with! I think this outfit may want to think about re-naming themselves ..The 'Smokin' Plumbers'! Their estimates are as high as they are!! Don't even consider them people!!

George T.

If I could rate them as no stars I would. Horrible experience. I will spell out everything here so you can see exactly what I went through so you know this isn't just an upset customer for something small. This will probably be long, so be prepared. As a note, this isn't directed towards their techs. They were actually decent guys, but clearly this company is shorthanded and not ran well at all. I make the initial call, and they schedule a guy to come out and quote me on replacing my ducts. No problems there, its a sales call so it's done quick. The guy that comes out is nice enough, quotes me a price that seems high, but explains some things and makes me feel like it's a good choice, plus I needed them replaced fast as the former owners of the house smoked inside and with the hot weather and AC needing to be on, my house was smelling really bad. During his walk through he informs me of the job particulars and one thing that he said was the bedrooms without returns would have to have them put in with new building codes. (This tidbit will become relevant later in this review). So, I tell him let's go ahead and do it. This is a Friday and he tells me the company is slow right now, so they can come out and start on Monday. I mention that I will be in West Palm but will leave early Monday morning. He says great, they will be there in the afternoon to start the job and will finish Tuesday. Ok, great I think. I will arrange my work schedule so that I'm able to have them there Mon and Tues. Monday- I leave WP by 7am, and am home before lunch. I start doing things around the house and as I look, it's now going on 3pm. Wondering where they are, I call. The girl answers the phone to tell me that they won't be out there today. So no one was going to call to tell me that? Great, a day wasted. I share my disappointment with her that they didn't even call and was told they are short people because a tech had family emergency. Ok, still could have called. I'm told they will be out there the next morning. Tuesday- Yes, they came out, but not until the afternoon!! Remember this job was supposed to be completed this day and they are just getting started. I will add, this isn't a couple hour job. They are replacing the whole duct system and adding insulation. So they start the job, tech comes back down towards the end of the couple hours and takes notes on what they will need the following day for materials to complete the job. I ask him about the returns in the bedrooms that the first guy told me about, and he says he wasn't aware of that but would ask the guy. He tells me they will be back in the morning but have a training at the office so it would be probably around 9 or so. I tell him I'm unhappy and hope that their manager is aware. Wednesday- 11am I get a call that they are coming. Again I explain to the girl that I'm not happy. This job was supposed to be done already and now here we go again, they won't be on site until the afternoon. Sure enough it's about 1:30-2 before they arrive. This time different tech. He was frustrated because the list of materials he received was incomplete therefore informing me that the job wouldn't be finished today either. So they did what they could do, but yes, no way it would be finished today. He tells me that he will be there the following morning by 8:30 after they go to the supply house. I joke and say let's just say 9 to be safe. Through all of this I remained as nice as I could be to the techs because as mentioned above, they were nice and they were working hard when they were there. I tell him that I hope he knows how frustrated I am and that I hope a manager is aware, this is a different tech that I'm sharing my unhappiness with that I hope is getting back to someone. Thursday- They show up at 10am. This time I'm a little more frustrated but at least they are there before noon. The guys work hard for the whole day, but I inform them that I need to leave by 4. As this was supposed to be completed by Tues, I didn't think planning something on Thurs would be an issue. End result, the job wouldn't be finished today either, not that an hour would make a difference. So, I'm told it will be done tomorrow. Well it better be, as I was leaving Saturday for a few days. I also again ask about the returns in the bedrooms and this tech has no idea what I'm talking about. Friday- They show up nice and early. Only took a week to do that. They work throughout the day to get the job done. At the end of the day, the tech tells me they are done. Nice enough guy and I know that they did their best. Summary: This was a very expensive job. I had to finance it. I had to take a whole week off of work. Their trucks left oil spots. Not ONCE was I contacted by an owner or manager for my troubles. That's what I'm most upset about. DO NOT USE THEM! Read reviews, I wish I would have before using these guys. Lesson learned I, and it was a hard one.