The Surfin' Plumbers, Heating & Cooling

Jeff A.

As another review stated...""""If I could give a 0' star rating""""...I'd give a 0'! Well, I'll take it a step back further than that & give them a MINUS -100! A so called tech. from their Bradenton outfit showed up at my condo within an hour or 2 of my calling them. I needed an estimate on replacing a 30 gal. hot water heater...yes, you read right! A 30 gal. 'Marty' called me within 15 minutes stating it did in fact """"need replacing, because whoever looked at it last...left the gas valve in the wrong position and that it was leaving gas fill my condo!"""" He really sounded as though this was going to kill someone any minute""""...Well, I have a renter there thru April as I live in a northern state year round. Marty stated he not only needed to replace the water tank, but the valve & 'expansion' tank needed replacing as well! How much for everything I inquired, although I knew he was stammering & stuttering his way through the BS 'pitch' he was spewing to me. $2100.-2200! No Sh*# I exclaimed! I told him I'd just put in a top of the line 40gal A.O. Smith in my other home at a cost of $750.-800. A friend who is knowledgeable in sweating a couple of copper pipes and I did the job in 2 1/2 hrs. ourselves! I also told this rip-off artist 'clown' to turn around, leave my condo immediately & never to return. He yelled to me over the phone that I'd never find a less expensive option in the Bradenton/Sarasota area to do the job. Ha!~ I called Phillips Plumbing about a 15 min. drive from my condo. Pete had a guy over there in an hour, and he called me with a fair price of 1,100., and I gave him the job. The girl from this Surfin' plumbers outfit called me later in the day...demanding very loudly that I was to give her my cc# immediately for the $49.- fee to get a guy over there. I didn't have a cc with me at the time, so I said I'd be glad to mail them a check...which I did the next day. She screamed we're a C.O.D. company and that was NOT acceptable. I hung up on her! They cashed the 49.-check today as I see it cleared my bank. Hey people...Phillips was timely, they were polite, they were very reasonable, & a pleasure to work with! I think this outfit may want to think about re-naming themselves ..The 'Smokin' Plumbers'! Their estimates are as high as they are!! Don't even consider them people!!

Harry R.

Sleezy business....bunch of rip off artists. They should stick to surfing. Tried to rip me off with a hot water tank installation. Quoted me $2100 for a simple installation of a 50 gallon tank. Found another plumbing company that did it for $750. Avoid these guys.

Kris W.

Please, please don't ever use this company unless you want to be overcharged and never called back. I beg you not to make the mistake I did. If you look at other reviews, you can see there is a pattern. They overcharge My follow up plumbers described it as """"excessive"""". By a thousand dollars.

Tesha S.

Scam artists. Incompetent office staff. I wish I would have read these reviews prior to spending 10K on services that have not been done. We initially called for a clogged drain. They temporarily fixed the problem but did tell us this was a bigger issue and will continue to happen until we fix it. We signed up for their monthly membership which included an a/c and hot water heater tune up. The tune up on the a/c , they told us we only had a short time until we needed to replace it. We got a quote from them but ended up going with another company. A second occasion, after the a/c had been replaced by a different company, they told us our water heater was on its last leg and should be replaced. That was months ago. It's still fine. We had another issue with the pipes backing up into our shower. We called them out and they told us not to use the water until they could fix the problem. The next day they came out and said they could get us set up with water temporarily but first had to sign the contract. So we did. And now it's been over a month and the manager still has not returned the several phone calls about what they are actually charging us for.

Steve G.

I will never use them again. Can't complain about quality of work. Quite good but very expensive. I needed a simple task of disconnecting a bathroom sink and reconnecting new one , one week later. 15 minutes for each. $400.00!! And, as he noticed by disappointment when giving me the estimate , he discounted price from a higher one and spent about 30 minutes trying to sell me a maintenance plan. All I wanted was an in and out 15 minute job at a reasonable price. $400?! and that was framed as a deal. I simply did not establish trust with them. Back to my prior plumber going forward .

Ron B.

I have used them for two years and have had a good and positive experience​. But a dishonest salesman from their company came to​ fix a leak and told me my plumbing​ was deteriorating​ and I needed to have my house replumbed. He lied about so many things and started the project on a different timeline than he had promised. One worker stepped through my ceiling in two places! They left an ugly white covering over the tile in my tub. Replumbed and put a red and a blue plastic pipe running down the side of my house. It was and still is a disaster! They never have contacted me. I have called them 11 times! Never once have they given me a follow-up​ call. I have had to initiate​ all contact. They have fixed many of the issues but not all. I have spent a great deal of money with them. This has been a total disaster. I am very unhappy. You have been forewarned

Sandra S.

I have used them before, but this time they were shockingly unprofessional and I won't use them again. The lead repairman, Justin,used my tools he found around the house without asking, then didn't even put them back. I called twice to speak with him, but no return of phone call. It took me 3 days to find my flashlight, and the ergonomic slanted stool I have had a big dirt footprint on it and also not put back. They broke a glass dish (I heard it hit the cement as I was nearby) Not only did they not apologize, they didn't even acknowledge it. They just swept it up leaving glass shards on my cement steps, hopped in the van and left. I never signed anything to indicate completion and they never signed my warranty papers. I was mailed forms I was supposed to sign. Tried to return them in person, but I couldn't find their office, so now I have to mail those in.

Terry R.

I called them to come find a leak in lines i connected. I used to do AC work but no longer have the equipment. There first tech came and attempted to find the leak using a paper cup filled with water. He said he found some but couldn't find a final one. Then he said there was a leak in his gages. Regardless the problem was not fixed they sent another tech he had nothing to either test for the leak or repair. I plan to get my money returned. DO NOT USE THESE PEOPLE. THEIR TECHS HAVE LITTLE TO NO EQUIPMENT AND VERY LIMITED KNOWLEDGE OF HOME A/C SYSTEMS.

Debra C.

Not competitive, very pricey. Don't join the service maintenance for the monthly fee not worth it. They just want to find something wrong so they can fix it and charge their outrageous pricing. I had the monthly service agreement and they came out to do the service on the A/C and I ask specifically if he cleaned the drains. The tech said he did which you would think this is a absolute must thing to do for the maintenance on the A/C. Come to find out after having another company come out to give me a price on fixing a problem with my A/C the drains were clogged only after one day of the Surfin tech being there. I called the company to complain and the phone rep said that Jeremy would be calling me. But no call to date. Bad customer service. I also had them do the plumbing maintenance and the tech only found an issue with my RO water purifier that had not been working for 5 years. Not sure why he didnt notice that it wasn't even hooked up. He didn't even say a word about the leaking sink faucet or the toilet running. Don't think they really check the plumbing at all. They just act like they do something. Run far away from this company.

Deb G.

Sam was very thorough and updated me throughout his visit. I got a report card on exactly what was happening with my system and recommendations for upgrades. He spent more than an hour doing the inspection and tune-up although I was his last call of the day. Their appointment setter was delightful and the office dispatcher kept me updated about his ETA. Very good experience'