The Surfin' Plumbers, Heating & Cooling

Eric M.

I requested a service call using their online form. I received an automated email stating that a human would be in touch soon. Six days later, still no call. At this point I do not expect to receive a call. Horrible customer service.

Dianne K.

Ok, so I found the most recent review really funny. I encountered this guy on 275 yesterday. He was driving REALLY slow in the left lane (a ticketable offense in some states)...I had at least 10 cars behind me. Well, the surfin plumber thought I was a bit close, so he slammed on his brakes, and gave me a hand gesture out his window...I found that really funny, too. End result...all of the cars passed him on the right, and I came home to look at his Yelp reviews, and decided I had to write one myself! Doesn't surprise he doesn't have one positive review!

Thorn M.

Not competitive, very pricey. Don't join the service maintenance for the monthly fee not worth it. They just want to find something wrong so they can fix it and charge their outrageous pricing. I had the monthly service agreement and they came out to do the service on the A/C and I ask specifically if he cleaned the drains. The tech said he did which you would think this is a absolute must thing to do for the maintenance on the A/C. Come to find out after having another company come out to give me a price on fixing a problem with my A/C the drains were clogged only after one day of the Surfin tech being there. I called the company to complain and the phone rep said that Jeremy would be calling me. But no call to date. Bad customer service. I also had them do the plumbing maintenance and the tech only found an issue with my RO water purifier that had not been working for 5 years. Not sure why he didnt notice that it wasn't even hooked up. He didn't even say a word about the leaking sink faucet or the toilet running. Don't think they really check the plumbing at all. They just act like they do something. Run far away from this company.

Robert H.

Do not use this Company. My wife and I had a salesman show up on Labor Day morning to give us the """"sales pitch"""" for a new A/C system. Shame on us for not getting more estimates and using Google, Yelp, Angie's List, Better Business Bureau...etc to properly vett Company. We ended up signing a contract and the Wells Fargo Home Improvement Credit Card. The card was charged the FULL amount and it posted the day before the work even started. Sept 6th, 2019 a technician showed up, and he had to wait for an assistant. Later in the evening the new system was installed, and because it was late, my wife and I brought take out for the techs, so they would not miss supper. The second part of the job was to blow in insulation in the attic where the air handler is located. Next week when they arrived, after two no-show / no-call appointments not adhered to, the blower machine failed. O.K., machinery does break, but it took over another week to finally get them back. Meanwhile, as stated earlier, the entire amount of the job had already been charged to our credit card. My wife did call, two days after we signed the contract to express our apprehension of the cost and quick signing we made the mistake of doing, and she was extremely well-assured that we were getting a high-quality unit and the highest in workmanship. Fast forward to when they finally showed up two hours late for the insulation install. Thankfully, I happened to be up there most of the time in the attic for this job (along with enlarging the intake and discharge main ducts). I asked about where the UV lamp was located in the unit. I was told we did not have one installed. My wife and I paid for that in the contract, and initially, it was over a $900 upsell. We paid about $275 for a $50 light bulb. I showed the technician the paperwork, so at least we got the UV lamp installed. A couple of days later, now this has been three weeks since the brand new install, I was looking for the AC filter. I could not find it, so I called The Surfin' Plumbers. I took over five days for them to come out. As it turns out, they had installed a brand new unit with no filter whatsoever. Even worse, they had foil taped all around where the filter was supposed to be. So much for the high-quality workmanship we had been promised. I am still waiting for the smaller branch lines to be inspected and sealed as per out contract. There was no thermal imaging or smoke test done, and the Salesman told us in a quick initial inspection we had """"leaks"""" or holes in our lines. I have called the Bradenton, Florida office numerous times to inquire about the no-show / no -calls and just get a repetitive apology. The same thing numerous times. You would think when a customer calls to complain about not being notified of a cancellation, they would insure they let us know if it is going to happen again, so we do not waste an entire day waiting at home. The Surfin' Plumbers are actually based out of Tennessee. I have called their corporate number to file a complaint, and I have been told three time that it has been """"escalated"""". My last call was about ten days ago, and still no reaching out to my wife and I. Our brand new unit has not come with any warranty paperwork or the installation guide. I have requested this information for my home files numerous times from them. Please do not make the same mistake my wife and I made. Use the resources available to do your research before dealing with any major home project. I should have been wary when a salesman comes out on a Holiday morning and also keeps saying I will call my supervisor to see if we can lower the cost. Total damage: $8922 for a Daiken unit and not a Carrier, Trane or Rheem. This company does not appear to have the desire to build long-term customer relationships based of honesty and customer service. Other review sites have the same complaints of overcharging and not complying with scheduled appointments. I am writing this to help any others avoid the colossal mistake we made.

Blake W.

They did an estimate for me of $2,500 for a plumbing job. I was amazed at their overpriced estimate so I had another company do it and it only took 1 hour to repair. The Surfin' Plumbers told me they don't work by the hour. A convienent way to rip people off. Stay away from these guys unless you want to get fleeced!

Mark L.

Sam was very thorough and updated me throughout his visit. I got a report card on exactly what was happening with my system and recommendations for upgrades. He spent more than an hour doing the inspection and tune-up although I was his last call of the day. Their appointment setter was delightful and the office dispatcher kept me updated about his ETA. Very good experience'

Denise G.

My wife and I have been customers of the Surfin Plumbers for over eleven years. The company has always been responsive to our plumbing problems and its staff is experienced and courteous. We have an annual service contract which provides a discount on materials used and preferred response times when we have a plumbing problem. We would recommend Surfin Plumbers without hesitation.

Ruth G.

Scam artists. Incompetent office staff. I wish I would have read these reviews prior to spending 10K on services that have not been done. We initially called for a clogged drain. They temporarily fixed the problem but did tell us this was a bigger issue and will continue to happen until we fix it. We signed up for their monthly membership which included an a/c and hot water heater tune up. The tune up on the a/c , they told us we only had a short time until we needed to replace it. We got a quote from them but ended up going with another company. A second occasion, after the a/c had been replaced by a different company, they told us our water heater was on its last leg and should be replaced. That was months ago. It's still fine. We had another issue with the pipes backing up into our shower. We called them out and they told us not to use the water until they could fix the problem. The next day they came out and said they could get us set up with water temporarily but first had to sign the contract. So we did. And now it's been over a month and the manager still has not returned the several phone calls about what they are actually charging us for.

Guillermo S.

I give this company 1 star it's because I have to put one star and it's for the constant bullshit they feed their customers and put them through. My wife and I had used them to install an HVAC unit back in December of 2018. We had previously signed up for their Monthly program so we would be sent to the front of the list for repair calls and emergencies... In July we had an issue that they came out to check and said we needed a new fan unit because it just kept running even with the system shut off. After lying to me about when the part was to be delivered after calls wondering why they hadn't call, I was told the part wouldn't be there till the following week and they scheduled me a """"first call"""" for the agreed upon day. (So this is the first rescheduled time) On the day they were supposed to come out as """"first call of the day"""" I ended up having to call them at noon to see why they hadn't shown yet. Was told that they would be out soon. They didn't show up until 5pm. They replaced the fan unit and it didn't correct the problem. They said that we would need to run a new thermostat wire and the tech """"rigged"""" the fancy wiring it directly to the compressor so it would shut off as it was running constantly for two weeks while I waited for them to get their shit together. (only way to shut the fan off was to kill power at the breaker to the HVAC unit) In Florida summer heat, that wasn't going to happen... So now we have a extra pricey electric bill and still no real fix and have to schedule another day for them to come out because it's """"Too late in the day"""" for them to run the wire. After not hearing anything for two days I call to find out why I hadn't heard from them, and schedule a date once again. (2nd time scheduling for the same issue) That day came around and once again I wait to hear from them...nothing. I called again, even got transferred to their Customer Care Manager, Leslie that didn't really do much for me, said they would give me 2 years of the monthly program for free... Woooo. BULLSHIT. So Then they give me anther date (3rd reschedule 4th overall... two weeks later, which is today,(9/11/19) and FIRST CALL of course, I end up calling them at 9:30am as I hadn't heard anything. I get told that they sent the techs to another call that was an """"emergency"""" and they would let me know when they would be out. 4 hours later I get a phone call saying they wouldn't be out until after 5pm. Kiss my ass... I told them that wasn't going to work for me as we already had evening plans because we expected the job to be done by 4pm, not starting at 5. SO now we wait again with no answers... SURFIN' PLUMBERS IS A JOKE!

Mark P.

Two stars and I'm being very generous. They have one mission and it's not service. It's to tell you that you need big expensive repairs right now. I fell for it on the A/C. They left me with a huge bill and a bunch of broken promises. Later they did the """"free"""" plumbing tune up inspection. What a joke. Thats when I was told I needed to immediately fix this and fix that and I had to replace my water heater asap. Almost $3,000 quote. Well I didn't do any of it and months later guess what...... no problems. Big scammers. Find someone else to call.