The Sunny Plumber

Richard V.

And another one: Really need a no-star option-Called Sunny when our drains backed up Sunday evening, asked them to come out Monday. Told them when we called that mesquite roots had grown through the clay pipes, it's happened before.... The tech showed up at the end of the 10-noon window, with a plumbing snake, after an extended period of time he said the blockage must be in the main sewer line in the street! He said he had run 300 feet of cable into the main line and we were still blocked!!! He called his supervisor who said they would come back tomorrow with a power blaster and it would cost us $1045 total. We asked them to leave-paying the $97 for today's companionship. We called Drain Masters, they are coming out this evening and we will happily pay them $139, including the overtime fee, we know they will actually get our drains working again.

Jennifer B.

**Updated review**
After leaving my original review I heard from Sunny Plumber and they made everything right. They were able to send a manager out to my house the same day to give me an estimate without charging for the estimate. The gentleman that was here was very pleasant and gave me several options and explained things really well. The price was very high and the estimate they said would be emailed to me never came. After a few additional estimates I decided on a different company.

Original review-
I can't speak to the quality of this company but only the horrible phone/customer service. I called today to talk to someone about scheduling an appointment for an estimate on a new water heater and also talking to them about a whole house water filtration system. When I asked about the average cost of things like this they wanted to charge me $80 before they would give me ANY information at all. I understand there are variables and differences in houses and the amount of work needed for the different jobs. I couldn't even get a ball park range of what I might be looking at. I understand I couldn't get an exact quote but there are averages out there and also a high end and low end ranges to help people gauge if this is something they could even possibly do. Needless to say I've crossed this company off my list and I will give my business and money to someone else that will give me an idea of what I will be spending. I'm very leery of ANY company that won't talk to me unless I pay them. Be careful with this company.

Kanak J.

My father coordinated with Sunny Plumbing from overseas after the flush on our toilet popped out (seemed to be an easy fix). Sunny Plumbing then called us at 6am to confirm a time. They then called at 8am to say they'll be at our home in 45 minutes. They called at 9 saying their serviceman had a family emergency and would be there between then and noon. That's a huge time frame, but we needed it fixed so we decided to wait it out. By 1:15, they still had not showed up, nor had they called to apologize for the extreme delay. We ended up calling a different service and called Sunny Plumber to tell them to cancel our appointment. After four phone calls, all we can really say is they are neither fast nor efficient! Don't waste your time!

Cornelia S.

The first plumber appeared to do a free water tank drain. He checked the water pressure and said that I needed a presssure valve on my water softener. About $300. I had that installed.

We also discusssed having a new kitchen faucet installed after my counter top and sink were replaced. The estimate for labor was $450. Exhoribant. After the plumber talked with his supervisor, he could give me a ""deal"" of $169 for the labor. Considering that the task can be completed in about 30-45 minutes, that is still expensive. However, I prepaid the $169, and said I would call for installation after the counter was replaced.

After he left, I noticed that both low flow toilets were ""groaning"" loudly. The next day when I turned on the dishwasher there was no water. I checked the valve connecting the water source to the dishwasher and found that it had been turned off. When I turned it on, it gushed water.
At that point, my evaluation of the service was -10.

I called for a return visit for repairs, and I was lucky to have Mitch as the service plumber. Mitch fixed all the problems and explained what was the cause of the malfunctions. Mitch is the greatest and rates a 10+++. Only ask for Mitch--honest, direct, and knows what he is doing.

However, I am suspect of a company that always finds something wrong when they come out. When I had my ""discounted"" heat pump inspection from Goettl conducted last fall, I ended up with a $600 expense for a part ( surge protector) they said was needed.

The 3 star rating is the average of the company rating and Mitch's rating. I will see how the prepaid installation of the faucet goes and write and another evaluation--hopefully more positive.

Anne S

Michael K.

Came to inspect the water heater, drained it and changed the anode, which badly needed it. Pleasant and the price was quite reasonable.

Susan A.

The 2 servicemen that came to work on my broken pipes today were absolutely outstanding. Albert and Cholla - both professional and friendly. They cleaned up after they were done and explained everything to me. I am very impressed and will recommend The Sunny Plumber to my friends and colleagues.

Susan Allen

Mike M.

Called the sunny plumber to fix a job that stumped a previous plumber. They were excellent. It's not often that customer service is impressive these days, but Sunny nailed it. We will use them again.

L M J.

Mitch was polite, efficient and professional. Took the time to diagnosis and then more time to fix it right.

Gretchen S.

This morning I woke up to my double kitchen sinks being stopped up.
I called the office and got scheduled immediately, within an hour of when I called. John arrived and in short order fixed the problem. He informed me of their free camera service which can identify potential future problems, and a membership fee if I joined and what benefits there were to being a member. Lastly, I asked about my water filter spicket because the pressure of the water is very low and he told me two options to have that serviced. Very impressive!

L E.

I had to make 2 separate appointments because they run late. However, when Mitch finally arrived he was very helpful, answered all of my questions without the typical manspaining tone. He definitely went the extra mile to help my family. Thx Sunny Plumber