The Sunny Plumber

Ashley P.

Excellent work! Jay, the manager, was very responsive and open to discussing various options for us when our hot water heater went out.

Michelle R.

I posted 5 stars with Goettl as well. We needed a new AC system and got on the phone because I heard they did financing. Tyler came out that night and was approved with a new AC system in my house by the next night. It works amazing!
Thanks Sunny Plumber! You are a life saver!

Steven B.

So let me start off by saying what a joke all the advertisements of ""customer service"" are!

I will say the call center team was great, answered my questions and very kind. They even were able to schedule an appointment the same day I had an issue!

Now here is where it goes downhill, my appointment was scheduled for 4:00-8:00 pm. I received a call at 3:25 saying my tech was 45 min out from my property. So I left work early and head home. Well then I get a call almost at 4:45 saying my tech is on his way and 45 min out. So first impression is LATE.

Now here is where it gets good. My tech shows up and I tell him about my water leak from under my driveway and I'm pretty sure it's the main water line that burst and he helps me shut off the water and says, yep that's the issue. Your gonna need to replace the whole line cuz who knows which part will be next. Doesn't investigate the leaks, doesn't locate the water line and goes straight to that. So when asked what price he has to make a call and take about 10 min and then says, my guy doesn't have iPad so I'll have him come over Monday if that's okay with you. I agreed and we set up a temporary line for $300! I mean I was expecting something nice but it was literally a hose..

Well after that is set up he is ready to leave and I bring up the issue in the home, guess the call reps didn't note that for him. Anyway, he goes to fix under my faucet and I'm in the kitchen and I hear him yell my name. I quickly run into the bathroom and he needs a bucket because the line couldn't shut and water was all on my floor and under my sink. Not very prepared if you ask me. So we quickly grab the trash can, fill it and then has me dump it in the sink... umm my trash can is full of gunk and hair and crap.. well now it's in my drain. Fabulous! So he tells me my nozzles under are broken and need to be replaced, so he says ""add that to the list."" Like really!?

He leaves and give me a copy of the service and writes on the agreement that the estimator will be here Monday between 5-6 pm. So here comes Monday it's 4:00 pm I leave work and get to the house at 4:55pm and get ready for the appointment. Comes around 5:30...then 6:00.. and then 6:30. I call and they tell me no schedule was set and the tech forgot too... so that was my last straw and completely unprofessional. Asked to speak to someone in charge and they told me someone will reach out to me.

Long story short, horrible first and last experience. I caution anyone calling them.

Ken B.

Sunny contacted quickly after my first post and sent Mike and Zack to remedy the problem at no additional cost. They were quick, professional and cleaned the work area when they were down. Thanks for making it right!

Richard V.

And another one: Really need a no-star option-Called Sunny when our drains backed up Sunday evening, asked them to come out Monday. Told them when we called that mesquite roots had grown through the clay pipes, it's happened before.... The tech showed up at the end of the 10-noon window, with a plumbing snake, after an extended period of time he said the blockage must be in the main sewer line in the street! He said he had run 300 feet of cable into the main line and we were still blocked!!! He called his supervisor who said they would come back tomorrow with a power blaster and it would cost us $1045 total. We asked them to leave-paying the $97 for today's companionship. We called Drain Masters, they are coming out this evening and we will happily pay them $139, including the overtime fee, we know they will actually get our drains working again.

Jennifer B.

**Updated review**
After leaving my original review I heard from Sunny Plumber and they made everything right. They were able to send a manager out to my house the same day to give me an estimate without charging for the estimate. The gentleman that was here was very pleasant and gave me several options and explained things really well. The price was very high and the estimate they said would be emailed to me never came. After a few additional estimates I decided on a different company.

Original review-
I can't speak to the quality of this company but only the horrible phone/customer service. I called today to talk to someone about scheduling an appointment for an estimate on a new water heater and also talking to them about a whole house water filtration system. When I asked about the average cost of things like this they wanted to charge me $80 before they would give me ANY information at all. I understand there are variables and differences in houses and the amount of work needed for the different jobs. I couldn't even get a ball park range of what I might be looking at. I understand I couldn't get an exact quote but there are averages out there and also a high end and low end ranges to help people gauge if this is something they could even possibly do. Needless to say I've crossed this company off my list and I will give my business and money to someone else that will give me an idea of what I will be spending. I'm very leery of ANY company that won't talk to me unless I pay them. Be careful with this company.

Kanak J.

My father coordinated with Sunny Plumbing from overseas after the flush on our toilet popped out (seemed to be an easy fix). Sunny Plumbing then called us at 6am to confirm a time. They then called at 8am to say they'll be at our home in 45 minutes. They called at 9 saying their serviceman had a family emergency and would be there between then and noon. That's a huge time frame, but we needed it fixed so we decided to wait it out. By 1:15, they still had not showed up, nor had they called to apologize for the extreme delay. We ended up calling a different service and called Sunny Plumber to tell them to cancel our appointment. After four phone calls, all we can really say is they are neither fast nor efficient! Don't waste your time!

Cornelia S.

The first plumber appeared to do a free water tank drain. He checked the water pressure and said that I needed a presssure valve on my water softener. About $300. I had that installed.

We also discusssed having a new kitchen faucet installed after my counter top and sink were replaced. The estimate for labor was $450. Exhoribant. After the plumber talked with his supervisor, he could give me a ""deal"" of $169 for the labor. Considering that the task can be completed in about 30-45 minutes, that is still expensive. However, I prepaid the $169, and said I would call for installation after the counter was replaced.

After he left, I noticed that both low flow toilets were ""groaning"" loudly. The next day when I turned on the dishwasher there was no water. I checked the valve connecting the water source to the dishwasher and found that it had been turned off. When I turned it on, it gushed water.
At that point, my evaluation of the service was -10.

I called for a return visit for repairs, and I was lucky to have Mitch as the service plumber. Mitch fixed all the problems and explained what was the cause of the malfunctions. Mitch is the greatest and rates a 10+++. Only ask for Mitch--honest, direct, and knows what he is doing.

However, I am suspect of a company that always finds something wrong when they come out. When I had my ""discounted"" heat pump inspection from Goettl conducted last fall, I ended up with a $600 expense for a part ( surge protector) they said was needed.

The 3 star rating is the average of the company rating and Mitch's rating. I will see how the prepaid installation of the faucet goes and write and another evaluation--hopefully more positive.

Anne S

Michael K.

Came to inspect the water heater, drained it and changed the anode, which badly needed it. Pleasant and the price was quite reasonable.

Susan A.

The 2 servicemen that came to work on my broken pipes today were absolutely outstanding. Albert and Cholla - both professional and friendly. They cleaned up after they were done and explained everything to me. I am very impressed and will recommend The Sunny Plumber to my friends and colleagues.

Susan Allen